We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Worst restaurant experience I`ve ever had.” 1 of 5 stars
Review of The Village Blacksmith Steakhouse

The Village Blacksmith Steakhouse
48 Canada Street, Lake George, NY 12845 (Formerly JT Kelly's Pub & Grill)
518-964-6693
Improve this listing
Ranked #80 of 146 restaurants in Lake George
Price range: $9 - $24
Cuisines: American, Seafood, Steakhouse, Pub
More restaurant details
Restaurant details
Good for: Families with children
Dining options: Dinner
Lake George, New York
1 review
“Worst restaurant experience I`ve ever had.”
1 of 5 stars Reviewed October 15, 2013

This is kind of an adjunct to Bob`s review of The Village Blacksmith. After having been unable to reach anyone there earlier in the week to make a reservation for our group (12 of us), I finally just left a voicemail on some number at the main Ft. William Henry switchboard, stating that we wanted a reservation and how many there would be. Nobody got back to me in the ensuing five days, so the night before, I went and checked in with the manager in person, who assured me that we`d be seated in a room he`d indicated would be available to us when we spoke to him in person back in August. When we arrived on Saturday, October 12th, he did seem to know we were expected, but the room we`d been expecting was not available to us. He indicated that we`d be given another, private room which was actually bigger, and that we`d be assured we`d have to ourselves. However, after being told they were short-handed (why a major resort hotel isn`t prepared with backup staff at the ready I don`t know, and there were only a few tables full, aside from us), we waited quite a while for someone to set up the tables in our room, and finally had to resort to doing it ourselves. We moved the tables and chairs where they were needed and put out tablecloths and place settings ourselves. We had to ask a couple of times before anyone even came in to show us how to turn the lights on. (Since they knew we were coming, I don`t know why the room wasn`t set up before they opened.) After waiting an interminable amount of time for our orders to be taken, when the food did begin to come out, it arrived one meal at a time, and some of us waited so long that things were cold, and yes, some items had to be sent back. The food I ordered was also of quite poor quality, with an overcooked crab burger served with coleslaw on the bun (not indicated on the menu), which rendered the bun so soggy it fell apart, and the accompanying fries (I had ordered fingerling potatoes, but didn`t want to wait another half hour for them) were soggy and hugely over-salted. Everyone said their food was not good, and at no time, after finally getting us our meals, did the waitress come back to refill water pitchers, ask how things were, take drink orders, or ask if anyone wanted coffee or dessert. We sat there with empty, dirty dishes for so long with no service that we finally actually had to resort to picking up the dirty plates ourselves. Totally unacceptable, and to added insult to injury, we were still charged the full service fee of a totally unwarranted 18%, after being given only a 10% discount for the unacceptably bad level of service. The manager never once stepped into the room to see how things were going or to make anything right for us, and in fact seemed to be avoiding us, despite our trying numerous times to track him down. And yes, when we arrived, there was nobody tending bar, and it was only by chance that I finally, after four tries, happened to encounter one of the waiters behind the bar and get our drinks. I live locally, and have had some good experiences at other Ft. Wm. Henry dining facilities, but will never set foot in the Village Blacksmith Shop again.

  • Visited October 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 2 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

26 reviews from our community

54% Recommend
    9
    4
    5
    2
    6
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Chicopee, Massachusetts
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“The worst experience ever”
1 of 5 stars Reviewed October 13, 2013

I am not one to write a bad review of any restaurant but this one is for the terrible way we were treated for our party. We had planned this event months ago. The manager promised that we would be taken care of when we arrived. We went in the night before and was told that we would a room all to ourselves and it would be ready when we got there. So when we arrived with our party of 12, we were told that it would be a 15 minute wait. The manager, Derek sent us over to the bar. No bartender-no service for 10 minutes! In fact, we had to chase someone down to get a drink. We were told that they were short on help and it would be longer to get our table. There were about 15 people in the restaurant and they were not that busy. We never saw the manager again! So we went in and set up our own tables, put tablecloths on our tables, set up the silverware and napkins, passed out menus and got our own water! That's right! We set up our own tables. No one took a drink order. The waitress brought out the meals at different times. No one came back to clean the tables or ask if we wanted dessert or coffee. Yes, we cleaned our own tables. Food was cold and a few had to be taken back. Finally, we complained and they took 10% off our bill but they still charged us for the service charge after we did most of the work! The manager never came out after we even wanted to speak with him. Excuse after excuse at this place. To busy,not enough help,etc. Terrible experience!

  • Visited October 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
18 reviews 18 reviews
6 restaurant reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“The Saturday buffet was ok”
3 of 5 stars Reviewed September 13, 2013 via mobile

For the price of the buffet it was ok. There was a big car show around the restaurant and they did not open till exactly 4 pm, even though there was a large amount of people waiting. They lost customers because they were closed. The buffet is the only option on Saturdays. It was ok. Next time we are in Lake George we will try something else.

  • Visited September 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Potsdam, New York
1 review
“Pretty good”
4 of 5 stars Reviewed August 29, 2013

Food was very good, servers were attentive, heck, even the busboy was attentive. The specials menu was pretty excellent, a variety of nice choices and, based on the stories we were told, it always has at least one or two excellent choices. The bar was quiet but well stocked and the bartender was fairly knowledgeable too. The restaurant was recently updated. The muted and darker colors in the dining room are nice, though it could use a little more light.

  • Visited August 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Syracuse, New York
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
“Best of the Best”
5 of 5 stars Reviewed August 11, 2013

The food was phenomenal and our waiter (Noah) was fabulous! Great tasting food, super friendly staff, portion sizes outstanding. I'd go back in a heartbeat!

Visited August 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed The Village Blacksmith Steakhouse also viewed

 

Been to The Village Blacksmith Steakhouse? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage The Village Blacksmith Steakhouse, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.