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“Decent stay - rotten staff” 3 of 5 stars
Review of BEST WESTERN PLUS the Inn of Lackawanna

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BEST WESTERN PLUS the Inn of Lackawanna
2.5 of 5 Hotel   |   2500 Hamburg Turnpike, Lackawanna, NY 14218   |  
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Ranked #1 of 1 Hotels in Lackawanna
Georgetown
Senior Contributor
30 reviews 30 reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Decent stay - rotten staff”
3 of 5 stars Reviewed July 14, 2014

I decided on staying at a Best Western for my Buffalo shopping trip because I have never had a bad experience at a Best Western... so this is a first for me. Don't get me wrong, the rooms were spotless and spacious. Everything I needed was provided for me. However, the staff were completely horrible and unwelcoming. Never once was I greeted, asked how I was or how my stay was, or even a thank you for our business. Next time, I will be staying elsewhere for my shopping trips. Somewhere where my business is appreciated and where customer service is a priority.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

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120 reviews from our community

Traveler rating
    42
    39
    23
    13
    3
See reviews for
48
36
7
14
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Limestone, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 13, 2014

I stayed at this hotel for the Taste of Buffalo and the staff was very courteous and the hotel provided a good breakfast. The drive to downtown was under five minutes and was an easy commute. I would surely stay here again.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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Lackawanna, United States
1 review
4 of 5 stars Reviewed July 8, 2014

Except for the wifi connection all the other aspects of my stay at this place was good. Need to appreciate the good breakfast that this place provides. The drive to Niagara from this place is very convenient and that was our primary purpose to stay here

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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Kansas City, Missouri
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 7, 2014

We arrived at the hotel very late and were happy for a place to lay down. The stay wasn't overly friendly, but we weren't there to make friends anyways. We were just passing through so for one night it was very nice. The rooms seemed clean. The location was ok as it was just off a highway. The hot breakfast in the morning was very nice. There was something there everyone liked. The breakfast went until 9:30 so we decided to head down around 9:15. Be sure to get there early because as soon as the c lock struck 9:30 the strafe started putting the breakfast away even though there were still 5 families in the room still eating and trying to feed their children. I'm not sure why there was such a rush, but it annoyed me enough that I felt like I couldn't have finished eating.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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chelsea, United States
1 review
5 of 5 stars Reviewed July 7, 2014

Excellent accommodations, and even better guest relations from employees. 4 th of July weekend and the service was still top notch and everything was in excellent condition. The staff was in top form even with all vacancies filled and were very attentive to all our needs.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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GTA
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 19, 2014

We (Husband and 4 year old son) stayed at the hotel for a mini vacation. The staff at reception were not overly friendly, but we had no issues with them. The room was clean and decor fairly new. The pool needed a little extra cleaning care, but was still fun. We had a little trouble finding the hotel as the we missed the sign. Despite being on the road side, the room was quite. Breakfast was fine. We would stay again.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Lackawanna, United States
1 review
4 of 5 stars Reviewed June 16, 2014

Pleasant experience but lacking in certain conveniences that would have made the stay better Room service or a hotel bar would have been a major convenience as we wished to avoid traveling to find a place to eat.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS the Inn of Lackawanna

Address: 2500 Hamburg Turnpike, Lackawanna, NY 14218
Phone Number:
Location: United States > New York > Lackawanna
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Lackawanna
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS the Inn of Lackawanna 2.5*
Number of rooms: 59
Reservation Options:
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Also Known As:
Lackawanna Best Western

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