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“Nice hotel in a questionable part of town” 4 of 5 stars
Review of BEST WESTERN PLUS the Inn of Lackawanna

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BEST WESTERN PLUS the Inn of Lackawanna
2.5 of 5 Hotel   |   2500 Hamburg Turnpike, Lackawanna, NY 14218   |  
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Ranked #1 of 1 Hotels in Lackawanna
Plattsburgh
1 review
“Nice hotel in a questionable part of town”
4 of 5 stars Reviewed June 16, 2014

This hotel was clean and friendly, and seemed out of place near the Ford factory and edge-of-town businesses in the area. tThere wasn't anywhere close for us to get dinner late at night - ordered in some really, really good pizza. My only concern was security-related; when I arrived at my room I found the door already unlatched (perhaps opened by kids in a neighboring room? But how?). The next morning, my husband was able to get a new key from the desk clerk without any questions or contact with me, even though his name wasn't on the room. That was good service, certainly, but a bit worrying.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness

Review collected in partnership with Best Western

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135 reviews from our community

Traveler rating
    48
    46
    25
    13
    3
See reviews for
53
42
7
16
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Hyderabad, India
Top Contributor
133 reviews 133 reviews
12 hotel reviews
Reviews in 53 cities Reviews in 53 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed May 30, 2014

This hotel was available for stay after our visit to Niagara falls on 25 may. Its about half an hour drive near buffalo. Our stay in room 117 was comfortable. Though we reached around midnight after visiting Laser show and fire works at the falls, the lady at reception was courteous. The room had accommodated four of us well.
The morning breakfast was OK but it would have been better it few Asian / Indian items are included.
The hotel has a swimming pool, Fitness center too. Nice stay and reasonable tariff. Reward points can be accumulated and redeemed later in the chain of hotels world wide.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Toronto, Canada
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 28, 2014

As everything was booked over the Memorial Day weekend, the only hotel we could find was on the outskirts of Buffalo. While seemingly off the beaten path, this Best Western is right on the highway (although set far enough back that you can't hear the traffic) and an easy 5-10 minute drive to downtown Buffalo. The rooms were clean and spacious, the breakfast buffet had an impressive selection and there were perks like a (brand-new) fitness room and pool. The only hiccup was the sporadic internet connection. Of note, I think that the price was a bit high for one night (approx. $160 CAD), but I'm assuming the mark-up was due to the holiday.

  • Stayed May 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Saratoga Springs, United States
1 review
5 of 5 stars Reviewed May 16, 2014

I was surprised at how nice this hotel was for the price! It was one of the cheapest in the area, but the rooms are really nice. Granite counters in the bathroom were impressive. Nice size rooms with large flat screen T.V.

  • Stayed May 2014, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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Toronto
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 28, 2014

this was a great hotel my girls were 4 and 6 they did find the beds a bit too high to get up on and the taps in the washroom to high . I gave the hotel an excellent because this would not effect many people.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario, Canada
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 10, 2014

This hotel is located in Lackawanna, New York, a suburb of Buffalo. It is about 10 minutes south of the Peace Bridge. It is modern and very nice. I will stay there again, and I would definitely recommend this hotel to anyone visiting the Buffalo area

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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York, United States
1 review
5 of 5 stars Reviewed March 23, 2014

Great staff, great stay, nice large room, nice pool, great breakfast, quiet hotel and comfortable bed, close to downtown Buffalo, close to many restaurants for eating, near Lake erie, close to major roads to travel to Niagara Falls and other locations near Buffalo

  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS the Inn of Lackawanna

Address: 2500 Hamburg Turnpike, Lackawanna, NY 14218
Phone Number:
Location: United States > New York > Lackawanna
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Lackawanna
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS the Inn of Lackawanna 2.5*
Number of rooms: 59
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Also Known As:
Lackawanna Best Western

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