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“Excellent for my needs” 5 of 5 stars
Review of BEST WESTERN PLUS the Inn of Lackawanna

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BEST WESTERN PLUS the Inn of Lackawanna
2.5 of 5 Hotel   |   2500 Hamburg Turnpike, Lackawanna, NY 14218   |  
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Ranked #1 of 1 Hotels in Lackawanna
Ingersoll
Top Contributor
61 reviews 61 reviews
25 hotel reviews
Reviews in 26 cities Reviews in 26 cities
29 helpful votes 29 helpful votes
“Excellent for my needs”
5 of 5 stars Reviewed October 10, 2013

This property is very close to a company where I do some business. The company has a corporate rate at this hotel but I found I received a comparable rate as CAA member. This is an excellent location and restful venue for my needs when I'm in Lackawanna.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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135 reviews from our community

Traveler rating
    48
    46
    25
    13
    3
See reviews for
53
42
7
16
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
AJAX
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed October 7, 2013

Friendly, caring staff, and clean spacious rooms, combined with complimentary breakfast each morning, made our stay enjoyable. My wife and I decided to do some power shopping in Buffalo, N.Y. and this proved to be a decent location as well. Great value once again from Best Western Hotels!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stratford, Canada
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 29, 2013

We stayed 4 nights at this hotel and overall we were quite pleased.

We really only have two negative things to say about this hotel. One the pool temperature is cool to cold. And two the room doors close very loudly so anyone leaving early in the morning, the doors slam and will wake up the other guests. To solve this we think the hotel should ask their guests not to let the door close on its own but ask if they can hang onto the door to close it gently.

Lots of good things to say about this hotel, the staff is very friendly, its in a good location, the hotel is clean, the breakfast selection is excellent and very good, the rooms are spacious and come with large screen tv's.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kitchener, Ontario
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 23, 2013

This hotel is situated very conveniently to the downtown area of Buffalo for easy access to game venues as well as great highway access to shopping in the surrounding area. Also very close to the great dining at Mulberry"s Italian Ristaurante just around the corner.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gore Bay, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 17, 2013

I've enjoyed staying at this location several times.The staff are always the best for friendliness and service. Although the immediate surroundings are somewhat drab, there is a Tim Hortons a short walk away at a gas station and an outlet store close by. Great access to the city and ideal for getting to Sabers or Bills games.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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McLean, Virginia
Top Contributor
59 reviews 59 reviews
44 hotel reviews
Reviews in 45 cities Reviews in 45 cities
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed September 5, 2013

In the middle of a long road trip from the US Southeast to central Ontario, I stopped off overnight at this outwardly modest-looking hotel, located on a busy thoroughfare in a remote, nondescript industrial/commercial area just south of Buffalo. To my surprise and gratification, the accommodations and atmosphere far exceeded my expectations. The Best Western Plus the Inn of Lackawanna may not qualify as upscale or luxurious, but I found it to be relatively clean, well run, and solidly down-to-earth, providing excellent accommodations for road-weary travelers, whether on business or a family outing or just passing through.

Although there is not much to do or see within walking distance, the hotel is very conveniently located for motorists. It is situated fairly close to several New York State Thruway exits (#55, 56, 57) and it’s just a few minutes’ drive along the Hamburg Turnpike to downtown Buffalo and the Peace Bridge into Canada. The hotel offers ample parking, a large and pleasant lobby area that doubles as a breakfast venue, a good-sized elevator, and friendly, helpful front desk personnel. Guests have use of a fitness center, a fax & copier, and a swimming pool, and they can pick up a free newspaper (USA Today) at the desk.

My second-floor room facing the back was quiet and truly huge, with attractive, comfortable furnishings and decor. It featured a fridge, a flat panel TV, free wi-fi with a strong signal, a data port -- Ethernet cables are available at the front desk -- an adequate closet, and ample drawer space. The extensive furnishings included an upholstered easy chair with a matching footstool (on wheels for easy maneuvering), a desk and office chair, an end table, and a good bed. There was also an electric alarm clock, as well as an easy-to-use heating/cooling system with digital temperature control, three stand-alone lamps, a coffee maker, and an ice bucket to use at the ice dispenser down the hall. The only item missing was an in-room safe for valuables, although safe deposit boxes are available at the front desk.

The bathroom was clean and roomy, with a large working area around the sink, fairly quick hot water at all hours, good bathtub/shower, and plenty of soap and towels. Amenities included washcloths, hair dryer, and tissue dispenser, although no shower cap.

I make this trip fairly often and usually stop for the night at one hotel or another on the outskirts of Buffalo, but never anywhere that I would go back to -- until now. Having discovered the many virtues of the Best Western Plus at Lackawanna, I will definitely plan to stay there in the future every time I pass through the Buffalo area.

  • Stayed August 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rising Sun, Maryland
Top Contributor
168 reviews 168 reviews
22 hotel reviews
Reviews in 64 cities Reviews in 64 cities
291 helpful votes 291 helpful votes
2 of 5 stars Reviewed September 1, 2013

Walked in, and after glancing down onto the carpet and observing that there was nail clippings spread our across the carpet, we elected to wear our socks at all times, with the exception of between the sheets. By the end of the night our previously clean socks had collected quite the assortment of hairs, and other little nasties. Not to mention the outright dirt collected on our once white socks. I wonder when the carpets were last vacuumed? Or last saw a shampooer? Yuck!

I realize that they cannot control the industrial area around them, but it reminds me of abandoned Chernobyl.

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS the Inn of Lackawanna

Address: 2500 Hamburg Turnpike, Lackawanna, NY 14218
Phone Number:
Location: United States > New York > Lackawanna
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Lackawanna
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS the Inn of Lackawanna 2.5*
Number of rooms: 59
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Also Known As:
Lackawanna Best Western

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