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“Bad experience” 2 of 5 stars
Review of Quality Inn & Suites Kingston

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Quality Inn & Suites Kingston
2.5 of 5 Hotel   |   114 Route 28, Exit 19 New York Thruway, Kingston, NY 12401   |  
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Choice Privileges Points
Ranked #9 of 9 Hotels in Kingston
Whitman, Massachusetts
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
“Bad experience”
2 of 5 stars Reviewed October 12, 2013

It was easy to find but did not expect to be in the parking lot of a Ford dealer. May be okay for a business trip but would not go back for vacation time. Staff were polite but not what I would call friendly. We thought the hotel was clean until we arrived back after a long day of traveling around the area and discovered that no one had cleaned our room! Management did not offer to have it cleaned but instead told us they would make sure it was cleaned the next day. Who knew we would have to make our own bed?!

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityInn12401, General Manager at Quality Inn & Suites Kingston, responded to this review, November 29, 2013
Thank you for finding the time to share about your stay at our Hotel. Your comments will guide us to focus on the areas that we need to improve; especially customer service in this instance.

We will advise our staff to be always friendly and helpful to our dear guests during their stay. Be proactive to ask if there’s anything they needed more to make them comfortable.

Please give us a chance to serve you even better on your next stay should decide to visit us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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134 reviews from our community

Traveler rating
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    43
See reviews for
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
central Pa.
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 29, 2013

We were a little concerned about spending 2 nights here during our vacation based on Trip Advisor feedback but quite honestly we have no complaints about the hotel. We asked for a quiet room and we got just that. Our room was a 2 queen suite and it was very spacious. The room was clean and the beds were comfortable. The front desk was courteous. We would stay here again. However, we were very disappointed with the breakfast service. This Quality Inn has a restaurant attached to it and that is were we sent with vouchers for breakfast. You get a menu with 3 choices of breakfasts that offer no meat. There is no service buffet line or waffles that typical Choice Hotels have to offer. The entire room is served by one waiter or waitress. The service is EXTREMELY slow. The waiter or waitress is gone for long periods of time. The breakfast event drags on forever and a tip is expected. We would never recommend this free breakfast for anyone who cherishes their vacation time. It close to an hour to be served a lack luster breakfast. Do yourself a favor and enjoy a quality breakfast with good service at Deisings Restaurant that is 5 minutes away. Their bakery is very good too.

Room Tip: Rooms in the rear of the hotel are quiet and spacious, but the trash man comes around 8:15am on Tues...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worcester, MA
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed September 29, 2013

My husband and I had a room booked for two nights at this place. The reservation was made through Expedia, and was non-refundable ( otherwise, we would have left).
The hotel is easy to find, being right by the highway. What you do not know is that it is situated behind a truck dealership...
The first room that was given to us was a stinky smoking room ( I did not know they still existed), on the second floor, in a hotel with not even one tiny elevator.
The young man at the desk told us the reservation requested a smoking room, but our own reservation specified "non smoking"; I double-checked. There were no apologies.

We then went to the room we kept, which was on the first floor, concrete slab on the ground. The corridor had a bad smell of BO, old smoke and mildew. Our room smelled of mildew but after keeping the window open for a while, the smell went away.

The bed covers had cigarette burns, but there were no bed bugs ( whew). The bathroom was small, very basic, and was pretty clean. I managed to take a bath, but my husband complained of old urine smell.

We did not sleep well at all on our first night, because we had to keep the windows open and we were somewhat concerned about bed bugs, but on the second night, we used the covers of the second bed, and we slept okay. The hotel did not provide extra blankets, but they were happy to provide little envelopes to leave a cleaning tip...

The swimming pool was out of order, and so were the public bathrooms of this hotel. When we left this morning, no one was at the front desk. I waited and waited and finally left, without a "Thank you", or a "Please come back" or "We hope you enjoyed your stay"... We did not even bother using our "breakfast coupons". We went to a local diner.

This was probably one of the most awful place I ever stayed at, and I do travel a lot. I cannot believe the management dares charging over $160 a night for such a charmless hole.

Room Tip: You have a chance of a good room, if you go to another hotel.
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  • Stayed September 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenos Aires, Distrito Federal, Argentina
1 review
5 of 5 stars Reviewed September 26, 2013

I read the the reviews posted and was holding My breath about this place. But it was located in very close proximity to My business plans in the area.
I have concluded that these rants are those of deadbeats, mooches, and crumbs looking for a rate reduction.
The facilities were first rate including the staff.
The restaurant/LOUNGE was open late and the chow was great!!!
Try the sauerbraten & wienerschnitzel.

Capt. Heinrich Lehmann-Willenbrock

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Macungie, Pennsylvania
1 review
2 of 5 stars Reviewed September 14, 2013

It was bad from the beginning. Tub had mold, tub wouldn't drain, water never got hot. We were moved to another room, same water problem,(when I told them at the front desk the response was "no one else complained", your point!!
No room key needed to get into the hotel...door was broken...anyone could come in. Went to dinner and returned to the room and our room keys wouldn't work.
Totally unacceptable...when I complained about the drain one of the male employee's came to check it and used his key and just walked into our room!!
Let's just say "Not happy and will never return or recommend". Not worth the money.

  • Stayed September 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hinsdale, Illinois
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 6, 2013

Terrible place...no elevator, outdated, clunking AC, hole in ceiling, unstretched carpets in hall, wallpaper is disrepair in rooms (often patched), cold pool. The staff was unfriendly and never said hello when you passed by. The restaurant however was excellent...go for the food, but AVOID staying there! It was the most expensive place we stayed on a two week trip and the MOST disappointing. We even complained to the hotel chain.

Room Tip: Don't stay here at all!
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  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Binghamton, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed September 4, 2013

Enjoyed our stay. Very clean, comfortable accommodations, The pool was large, clean and the water temperature just right. The area is quite busy, but did not affect the noise level at the motel. The area is also quite historical with many places to visit. For the price, it's not a bad place to stay.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites Kingston

Address: 114 Route 28, Exit 19 New York Thruway, Kingston, NY 12401
Phone Number:
Location: United States > New York > Kingston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 9 Hotels in Kingston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Quality Inn & Suites Kingston 2.5*
Number of rooms: 147
Official Description (provided by the hotel):
Welcome to the Quality Inn & Suites, a Kingston hotel in the heart of the Catskill Mountains. Perfectly located off Interstate 87 near Catskill Park, the Quality Inn & Suites™ hotel is less than four miles from the Hudson River Cruises. This Kingston, NY hotel is within 15 miles of Horse Shows In The Sun (HITS) and Bard College. The State University of New York at New Paltz (SUNY New Paltz) is only a short drive from the hotel. The Dutchess County Fairgrounds, home of the Dutchess County Fair and Rhinebeck Antiques Fair, is just minutes away. The Hudson Valley Garlic Festival, voted the number one Food Festival in the United States by USA Today , is also close by. Several shops and restaurants are in the surrounding area. Be sure to visit Roudigan's Steakhouse and the Hollywood Lounge, located on the property. ... more   less 
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Also Known As:
Quality Inn And Suites Kingston
Quality Inn & Suites Kingston Hotel Kingston
Quality Inn Hotel Kingston
Quality Inn Kingston Ny
Kingston Quality Inn

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