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“Wouldn't stay there again” 2 of 5 stars
Review of Quality Inn & Suites Kingston

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Quality Inn & Suites Kingston
2.5 of 5 Hotel   |   114 Route 28, Exit 19 New York Thruway, Kingston, NY 12401   |  
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Ranked #9 of 9 Hotels in Kingston
Macungie, Pennsylvania
1 review
“Wouldn't stay there again”
2 of 5 stars Reviewed September 14, 2013

It was bad from the beginning. Tub had mold, tub wouldn't drain, water never got hot. We were moved to another room, same water problem,(when I told them at the front desk the response was "no one else complained", your point!!
No room key needed to get into the hotel...door was broken...anyone could come in. Went to dinner and returned to the room and our room keys wouldn't work.
Totally unacceptable...when I complained about the drain one of the male employee's came to check it and used his key and just walked into our room!!
Let's just say "Not happy and will never return or recommend". Not worth the money.

  • Stayed September 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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131 reviews from our community

Traveler rating
    11
    14
    33
    30
    43
See reviews for
39
34
5
17
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Hinsdale, Illinois
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 6, 2013

Terrible place...no elevator, outdated, clunking AC, hole in ceiling, unstretched carpets in hall, wallpaper is disrepair in rooms (often patched), cold pool. The staff was unfriendly and never said hello when you passed by. The restaurant however was excellent...go for the food, but AVOID staying there! It was the most expensive place we stayed on a two week trip and the MOST disappointing. We even complained to the hotel chain.

Room Tip: Don't stay here at all!
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  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Binghamton, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed September 4, 2013

Enjoyed our stay. Very clean, comfortable accommodations, The pool was large, clean and the water temperature just right. The area is quite busy, but did not affect the noise level at the motel. The area is also quite historical with many places to visit. For the price, it's not a bad place to stay.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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West Haven, CT
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 3, 2013

We enjoyed our stay at the Quality Inn & Suites in Kingston, NY. The room was spacious, clean and right next to an entrance door. The staff were friendly and helpful. The grounds were well-kept and clean. Ample parking. Needed more handicap spaces by each entrance. The TV was big and we had no trouble picking something to watch when that was what we wanted to do.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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QualityInn12401, Manager at Quality Inn & Suites Kingston, responded to this review, September 4, 2013
Thank you for your kind review. We look forward to seeing you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newark, New Jersey
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 30, 2013

We stayed at Quality Inn and Suites Kingston for a wedding back in July. The hotel needs to get a cleaning staff in the night time. We had pizza boxes piled up near our door when we first checked in. The last day before check out I noticed 6 cockaroaches crawling in the bathroom.
It was disgusting!
If they were in my room I could just imagine the other rooms. I have notified the front desk who had told me that the manager was away being it was a sunday and that I would hear back from them the following day. Over one month went by and I still did not hear from them.
I am a frequent hotel visitor being a Hilton honors member and never had this experience before. Yes, this is no Hilton hotel but one would at least expect a clean non-infested room!
We wound up leaving the hotel early because we did not want to take any cockaroaches in our suitcase home to have a problem there.
Hotels can ignore customers complaints, however for each person that says something bad about a place 10 other people will know about it!
Business is sucessflul through word of mouth. People will come to a good place. More people will stay away from a bad place.
Unhappy Hotel visitor from East Brunswick NJ

  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 22, 2013 via mobile

We stayed at the Quality Inn for a week, because we were in the area for a family reunion. It should be renamed the No Quality Inn- That was my nine year old sons suggestion.

We paid a fortune for two connecting rooms and were treated very badly. The owners of the hotel are greedy thugs. First of all, they cut corners everywhere they can. The air conditioning doesn't stay on, and when it goes back on, it is extremely noisy. All of the public spaces such as the game room and the gym were hot as hell. The air would automatically turn off after awhile.

The lobby is gross, and the owner kicked my kids and I out, while we were waiting for people to meet us there. This was at one o'clock in the afternoon, and the owner, a mean ugly woman, said that we needed to go somewhere else because the lobby needed to be mopped. How classy! The next day, that horrible woman walked into my room without knocking claiming that I was supposed to have checked out according to her "records." She was wrong, since we were there another three days, but she wasn't the least bit apologetic.

The rooms were subpar. They had a dank smell and the bathrooms were very gross. The cleaning staff speaks little English and they spend half the day sitting in empty rooms watching Spanish TV. I am not kidding. Twice, our room was not even cleaned. I had to complain to the front office, but they did nothing.

The pool is gross too. There is a film of yuck on the surface. Nobody cleans it. The hotel is so cheap, that they won't even leave fresh towels in the pool area. You have to go to the front desk to ask for towels, where they ration these little things. They are no bigger or thicker than dish towels, yet they worry about guests walking out with them. Pathetic.

I spent years working for a four star hotel in NYC, so I know a lot about the hospitality industry. It just sickens me how ripped off people get by staying at the Quality Inn. It is not okay to order room service, then have nobody pick up the tray, so fine, you put it outside the door yourself, and then have it sit there for 12-24 hours. It's just disgusting.

The Quality Inn, unfortunately, is one of the few hotels in that area, and the owners and management take advantage of that. I will be contacting the company headquarters with my complaints.

  • Stayed August 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richboro, PA
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed July 28, 2013

I stayed at the Quality Inn for 4 nights while my daughter was riding at the HITS Saugerties horse show. I found that the hotel suited my needs very well. The location to route 87 was perfect, easy access. The rooms were clean and the beds were comfortable. This is not a super fancy high end hotel but it did provided clean rooms, comfortable beds and a pleasant staff. It was obvious that some remodeling had been done but parts of the rooms were a little tired but nothing that would make me not stay here again. My only major complaint with the room was how loud the air conditioner was. Most hotels I've stayed in have AC units that just stay on consistently with the fan blowing constantly. This one would cycle on and off and was extremely loud when it was on. Breakfast was adequate for my needs although it didn't open until 7:00 am and most days opened 5-10 minutes late. Two days there was a buffet because of the number of guests in the hotel and another day it was table service. It was the same food choices both days. Scrambled eggs, potatoes, pancakes, cold cereal toast, juice, coffee/tea. Some muffins, bagels, and fruit would have been nice additions to the breakfast. The hotel suited my needs as I was looking for a clean, convenient place to stay during the horse show. I would stay here again.

  • Stayed July 2013, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites Kingston

Address: 114 Route 28, Exit 19 New York Thruway, Kingston, NY 12401
Phone Number:
Location: United States > New York > Kingston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 9 Hotels in Kingston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Quality Inn & Suites Kingston 2.5*
Number of rooms: 147
Official Description (provided by the hotel):
Welcome to the Quality Inn & Suites, a Kingston hotel in the heart of the Catskill Mountains. Perfectly located off Interstate 87 near Catskill Park, the Quality Inn & Suites™ hotel is less than four miles from the Hudson River Cruises. This Kingston, NY hotel is within 15 miles of Horse Shows In The Sun (HITS) and Bard College. The State University of New York at New Paltz (SUNY New Paltz) is only a short drive from the hotel. The Dutchess County Fairgrounds, home of the Dutchess County Fair and Rhinebeck Antiques Fair, is just minutes away. The Hudson Valley Garlic Festival, voted the number one Food Festival in the United States by USA Today , is also close by. Several shops and restaurants are in the surrounding area. Be sure to visit Roudigan's Steakhouse and the Hollywood Lounge, located on the property. ... more   less 
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Also Known As:
Quality Inn And Suites Kingston
Quality Inn & Suites Kingston Hotel Kingston
Quality Inn Hotel Kingston
Quality Inn Kingston Ny
Kingston Quality Inn

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