Coming back to upstate New York remembered this restaurant has was off Interstate 87 at Kingston and would be a convenient stop for dinner. Called from the road and they said they didn't have any table but could sit at the bar. Young lady who answered the phone was very unprofessional and sounded like a kid on her first job. She said we could be served at the bar as there were no table available. Asked to take my name if a table became available and said she couldn't. We took our chances and arrived at the restaurant and found it to be loud but were able to find room at the bar. Ordered drinks and asked for menus which we received. Between football games on flatscreen tv's and a live band playing it was real noisy. Bartender said she would take our order but had to hound her for attention. Some older man was behind the bar and just ignored us. He was more interested in stacking menus in a pile! Another waiter was counting and piling money behind the bar into stacks by denomination. Finally got the bartenders attention and tried to order. Bartender then said the kitchen was closed and could not take our orders! Unbelievable!!! Restaurant filled with young servers not caring other than making sure people at the bar got additional drinks. Never experienced this in all the years traveling worldwide. Maybe a consultant should come in and teach customer service beginning with how to handle a telephone call! Surely will not add this to a visit in the future coming upstate. This restaurant leaves a lot to be desired! On a lighter note, the mens room was filthy and had to use toilet papers to dry my hands. Not worth the effort to patronize!
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