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“Great Staff Solved Problem” 5 of 5 stars
Review of Hudson Valley Resort and Spa

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Hudson Valley Resort and Spa
400 Granite Road, Kerhonkson, NY 12446   |  
Hotel amenities
Ranked #3 of 5 Hotels in Kerhonkson
Park Ridge, New Jersey
1 review
“Great Staff Solved Problem”
5 of 5 stars Reviewed September 27, 2013

September 23, 2013. After checking in and going up to our room we became aware that staying on our floor was a large group of golfers who were playing at the hotel golf course the next day. They were drinking and making a lot of noise. I assumed this would go on all night and we would not get any sleep. So I called the front desk about it and they gave us a suite on another floor for the same price. They also gave us a free round of golf. The views from the rooms were amazing. The golf course also had great views and was beautifully maintained. If you like hiking and golfing this is the place to be. It's so close to Minnewaska State Park and the Shawangunk mountains. New Paltz is minutes away and has great restaurants and unique shops. We will be back in the spring.

Room Tip: Ask for a room on the golf course side
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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220 reviews from our community

Traveler rating
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    47
    31
    37
    58
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47
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • Spanish first
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English first
Tarrytown, New York
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 21, 2013

The staff was very courteous, professional and friendly. All requests were honored with a smile. The food was delicious and the grounds were beautiful and well kept. Fitness center was well equipped and those in my group that used the pool and hot tub only said great things. Looking forward to revisiting the hotel.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mechanicsville, Virginia
1 review
1 of 5 stars Reviewed September 16, 2013

Aug. 3 of 2013 my wife and I stayed here while visiting relatives. The room across from us had several loud screaming people who partied till 5:00am. I called front desk 3x during the night, to no avail. I visited the front desk in the AM, and they said someone would call later in the day. Called the next day and returned 1/2 of our room charge. That was not fair; but, the hotel never returned any more calls.

  • Stayed August 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
1 review
5 of 5 stars Reviewed September 10, 2013

I don't have alota time, so I'll just write the highlights.
great service
great staff
comfortable
homie
nice
actually beatiful
12 out of 1 to 10
thank you staff of hudson valley I had the time of my life

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 2, 2013

My husband and I had a wonderful time at this place! Highlights:

* free, good coffee at 4pm -- NICE
* relaxed vibe all the way around; very welcoming
* every single staff person was super nice and helpful
* the breakfast was included and delicious! The fresh fruit was really high quality and the eggs made to order had a lot of choices
* despite the high activity with the all the convention groups, the hotel staff planned the layout of room assignments really well -- our end was very quiet
* this place is an excellent location and close to everything
* the air conditioners were easy to work
* we had fresh chocolate covered strawberries in our room when we arrived! That was so cool and wonderful!

Suggestions:
* oatmeal as a choice at breakfast would be really great
* more help cleaning up the lobby areas in the early a.m.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westchester NY
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 27, 2013

This is a very nasty and unkempt Hotel. To call it a resort and Spa is a lie! This faciity is outdated and filthy. THe carpeting through out the facility is disgusting. The facility is dank and dark with very little natural sun light inspite of the beautiful grounds. The rooms are infested with Bedbugs and the Linen appears to be dated and poorly maintained. While staying in this terrible location on a group trip many of the person who attened were plaqued with bedbug bites. Many people had to return home to be seen by physicians to address the issues.
The Spa area and the gym that supposedly consists of pingpong tables and indoor pools is so old it appears to be ready to throw in the trash. The pool area is adorned with furnishing that it old mildewed and stained. All of the furiture in the facility is adorned with stains. Sitting on the furniture that is couch like is risk. During my stay every area promoted me to itch and feel uncomfortable.
The areas set up as a restaurant is not well maintained. The chairs are stained in this area as well. During my stay a hair was even found in the food. The wait staff while very nice appeared to be very dirty . They were seen dealing with food without hair nets or gloves. The kitchen area had a roller bed, microwave and stained chair adorned by a old disgusting blanket sitting right outside the kitchen area near the bathrooms.
I would not recommend this location to anyone. The facility is a dump. Dont bring you or your family here unless you want to leave with extra home quests.

  • Stayed August 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason K, Manager at Hudson Valley Resort and Spa, responded to this review, August 28, 2013
Thank you for taking the time to provide us with this valuable feedback. We take reports of pest activity at our property very seriously, and we sincerely regret if your stay was anything less than exceptional.

I must assure you that our property is absolutely 100% free of bedbugs. We contract a professional pest management company to provide regular inspection and service of our hotel and guestrooms each week, whether this service is required or not. While this aggressive program is a considerable expense for us, the health and safety of our guests remains our absolute priority.

I have reviewed the incident report you completed while staying at our property which indicates “two insect bites: left forearm and right ankle”. I also noticed that this report was filed at 3 AM on the first night of your stay, immediately following your group’s late night party with open bar which occurred at our outdoor pool.

According to the CDC’s bedbug fact-sheet, bites will not become apparent for at least 24 hours after exposure, and typically appear in clusters of 3 or more. This suggests to me that the discomfort you experienced was likely due to mosquito bites acquired poolside.

I personally inspected the room number listed on the incident report, and found absolutely no evidence of insect activity; in an abundance of caution, however, we have asked our pest control company to treat the room regardless.

I do sincerely apologize if our décor was not to your liking, but I must take exception to your repeated exaggeration of fact. The Hudson Valley Resort & Spa is a historic property, and we take pride in providing our guests with an exceptional experience.

Our maintenance and housekeeping staff work tirelessly to ensure that all articles and areas are clean, orderly, and in good repair. While we have received nothing but thanks and accolades from the other attendees of your group’s event, we do regret that we failed to meet your personal expectations. However, your descriptive portrayal of the condition and cleanliness of the Resort is simply inaccurate and is clearly intended to offend.

We invite our guests to inspect their room and the property at check in, and to speak directly with Management if they have any concerns. This allows us to immediately take corrective measures to address any problems before they occur, and helps to ensure the continued comfort of our guests and their enjoyment of our resort amenities.

We are a service driven resort, and are happy to go out of our way to help each guest make the most of their stay. I do hope that you will choose to return to our property and see for yourself just how enjoyable staying at the Hudson Valley Resort & Spa can be.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 18, 2013 via mobile

I was here for a college retreat. The rooms were god awful, broken TV, broken furniture, broken bed, ripped bed sheets, lighting fixtures leaking water, to name a few. The pools were decent, the golf course as well. The only great thing about this place besides the view was the wait staff. The wait staff were all very helpful, cheerful, and willing to serve. Hopefully they will be able to get better jobs once this awful place closes down.

  • Stayed August 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hudson Valley Resort and Spa

Address: 400 Granite Road, Kerhonkson, NY 12446
Location: United States > New York > Catskill Region > Kerhonkson
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Kerhonkson
Price Range (Based on Average Rates): $$
Number of rooms: 315
Official Description (provided by the hotel):
Hudson Valley Resort & Spa is the premier resort destination in the Hudson Valley. Nestled in the heart of the beautiful Shawangunk Mountains and surrounded by gorgeous Catskill views, we offer a challenging 18-hole championship golf course, full service health spa, and a state of the art conference center.Set on more than 400 wooded acres adjacent to Minnewaska State Park, this recently renovated historic Catskill Resort offers 270 rooms and suites and 41,000 sq. ft. of luxurious conferencing, ballrooms, meeting and banquet space. Our spectacular setting is enhanced by a challenging, 18-hole, par 71 championship golf course which is as demanding as it is beautiful. After the 18th hole, relax with a visit to our European health Spa. Treatments range from Swedish, Hot Stone, and sports massages to European facials and hair and body treatments. Other resort amenities include indoor and outdoor pools, Tennis Courts, Fitness Centers, Basketball Courts, Arcade Center, Children's Playground, Mini-Golf and More!Centrally located in the heart of the Shawangunks, surrounded by the fabled Catskill Mountains, and perfectly situated for enjoying all that the Hudson Valley has to offer. ... more   less 
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Also Known As:
Hudson Valley Hotel Kerhonkson
Hudson Valley Resort And Spa Kerhonkson

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