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“Genuine hospitality” 4 of 5 stars
Review of Super 8 Kenmore/Buffalo/Niagara Falls Area

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Super 8 Kenmore/Buffalo/Niagara Falls Area
2.0 of 5 Motel   |   1288 Sheridan Drive, Kenmore, NY 14217   |  
Hotel amenities
Ranked #1 of 2 Hotels in Kenmore
TORONTO
2 reviews
“Genuine hospitality”
4 of 5 stars Reviewed August 26, 2013

My family and I have stayed at this property several times over the years. We return because of our experience with the staff and the value for our money.

Prior to booking our most recent stay (August 11, 2013) we took a look at reviews of the property by other guests. While some were accurate in saying that the facility was not modern and could use a bit of sound-proofing, some were harsh and unreasonable about the breakfast selection and location. Having recently viewed two undercover programs about hotel advertisement/marketing and cleanliness wherein Super 8 was included among some renowned properties, I was glad to see that the Super 8 held its own. With respect to my stay, the hotel delivered what it stated in it's promotions and, as I've stated in a prior review, the staff treated my family like their family. Having such people skills is invaluable and something my family places at the top of our consideration of where to stay when travelling. Frankly, we considered the experience akin to being at our cottage where the furnishings are not top of the line but more than comfortable. The continental breakfast is equal to or has even exceeded the fare offered by higher ranking properties we've stayed at in the past. The location is in a residential neighbourhood next to functioning train tracks which is ideal because we are not too close to the border with the problem of competing with cross-border shoppers and our son loves seeing and hearing the trains - if we are fortunate to have one pass by during our stay. Our interaction with other guests and the staff was entertaining and amicable.

So Super 8, is just great for my family and we'll be back again.

Room Tip: Stay on the top floor if you are a light sleeper. You will hear heavy-footed guests walking on the...
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JimLerwick, Owner at Super 8 Kenmore/Buffalo/Niagara Falls Area, responded to this review, August 30, 2013
Thank You for taking the time to review our property.We strivr to give our guests a pleasant stay with good value for their travel dollar.We look forward to seeing you in the future!!!
Thank You
Jim Lerwick
Owner/Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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174 reviews from our community

Traveler rating
    22
    48
    50
    35
    19
See reviews for
77
40
15
20
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Belle River
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 14, 2013

The beds need to be replaced and the TV only got one channel that was watchable all of the rest had bad reception. Room 222. They told us that we could get a 10% discount at the restaurants across the street. We went to the Royal Restaurant and they served us spoiled pork chops. They smelled so bad the waitress came back to get them from the odor.

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JimLerwick, Owner at Super 8 Kenmore/Buffalo/Niagara Falls Area, responded to this review, August 16, 2013
We are very sorry that your stay with us was not a pleasant one.The mattresses are scheduled to be replaced this fall for the upper floor.I was unaware that there was an issue with TV reception as no one brought it to our attention.It may have been just a loose connection that we could have easily taken care of.I can not speak to your issue with the restaurant as they are a separate entity.
I do hope you will consider giving us another try should you find yourself in the area again.You will be pleased with the updates to the rooms I'm sure.
Thank You
Jim Lerwick
Owner/Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Super 8 Kenmore/Buffalo/Niagara Falls Area

Address: 1288 Sheridan Drive, Kenmore, NY 14217
Location: United States > New York > Kenmore
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Kenmore
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Kenmore/Buffalo/Niagara Falls Area 2*
Number of rooms: 59
Reservation Options:
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Also Known As:
Super 8 Kenmore/Buffalo/Niagara Falls Area Hotel Kenmore
Super Eight Kenmore
Kenmore Super 8
Kenmore Super Eight

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