My family and I are frequent visitors to the Rudding Holiday Park were we regularly camp, we have two young daughters who play in the various play parks within the beautiful walled grounds of the Park safely. On a recent visit over the Easter weekend, we were greeted with a warm and friendly reception from Susan and Tony who allocated our pitch. Whilst you can’t reserve specific camping pitches, we had requested a pitch on the field closest to the Deerhouse family Pub. This was dually done although the pitch we were allocated had recently had the distribution box for the electric hook-up changed from 3 sockets to 2 due to an issue with the box. This unfortunate oversight meant we were very kindly asked if we would be prepared to move to another pitch which was slightly shaded. We did this without issue as all the pitches in my opinion are fine and spacious. Whilst in the process of setting up our equipment, Tony came to see me and courteously asked for a second of my time, he then went onto explain what the issue was and apologised unreservedly for the oversight. He also very generously offered me a goodwill gesture as he was genuinely upset by the relocation.
The customer service displayed by Tony, Susan and the entire park staff that day was some of the finest I have ever experienced and I am certain this was not because we are regulars but it is simply the standard they work to.
It goes without saying that we will shortly be returning for our next short break to Rudding Park and I can honestly say that my family and I look forward to it more and more each time.
- Official Description (provided by the hotel):
- Extending over 50 acres, Rudding Holiday Park offers caravan and camping pitches. Guests can take advantage of all the onsite facilities including an outdoor swimming pool, shop, adventure playground and Deer House Family Pub. ... more less