We stayed at the Red Roof due to a coupon we found online. Once we were there, after my husband having spoken to the operator, we were told such coupon only applied to Sunday nights, which did not appear in the magazine's lisiting. So, we ended up paying considerably more than we were expecting.
The rooms are OK, but they are not carpeted. Hardwood imitation floors are noisy. The refrigerator did not have a freezer and was operating poorly. It had a coffee maker but no cups and it did not have breakfast. I may be spoiled for lately having had it in virtually every hotel we've stayed during the past couple of years, but there are no diners or restaurants in that area, we spend an hour on the road to find some decent place to it, so not having the usual continental breakfast is a big minus.
The handicap equipment is a total disaster. Worse bath chair ever.
All and all, I felt I was being charged for a city hotel and not for a highway little motel that does not have hallways.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May 28, 2013
Thank you for sharing your recent experience. I will be sure to remind my housekeepers about proper stocking of coffee supplies in the rooms, as you should have had cups for use with your coffee maker. Our coupons have exclusions and unfortunately, the coupon you had was for Sunday lodging only. I will be sure to have my maintenance man check the operation of the refrigerator in your room as well as the bench seat in the universal access room you mention was not adequate. It is disheartening to know that you did not thoroughly enjoy your stay. We keep a wide variety of menus at the front desk for local restaurants and diners and I am sorry that my front desk staff did not have the opportunity to assist you in finding a nice diner or restaurant for breakfast. I do hope that you may allow us to accommodate you on a future visit and provide you with a stay that exceeds your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.