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“Great location but poor service lets the place down” 3 of 5 stars
Review of La Casa del Papa

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La Casa del Papa
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Ouidah Plage - 01 | BP 5787, Cotonou, Ouidah, Benin   |  
Hotel amenities
Ranked #1 of 2 Hotels in Ouidah
Manila, Philippines
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
“Great location but poor service lets the place down”
3 of 5 stars Reviewed December 30, 2012

Went to Casa del Papa early 2011 for a conference, and was impressed by the standard and service. Fast forward 2 years and sad to see that the service level has seriously degraded. Went for a long weekend with my family and, starting with a rude welcome at the reception, the service remained sub-standard for the duration of our stay. A severely leaking air conditioner which took forever to get attended to, and ultimately forced us to change room (24 hours later), poor service at the restaurant, average food, bad TV signal in the room, old towels in the rooms and very slow internet connection (which only available in a very limited area of the restaurant). On a positive note the location is still great with nice pools, but will probably not go back.

Room Tip: Choose a room with ocean view.
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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54 reviews from our community

Traveler rating
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    4
    1
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Como, Italy
Senior Contributor
43 reviews 43 reviews
8 hotel reviews
Reviews in 19 cities Reviews in 19 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed December 6, 2012

In Benin the most confortable Hotel we tried.
It's very close to the ocean, directly on the beach! Very close to the "slaves door".
Also the food is very very good, especially fish!
Cleanliness of bedrooms on the average....

  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport Beach, California
Top Contributor
104 reviews 104 reviews
39 hotel reviews
Reviews in 62 cities Reviews in 62 cities
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed December 2, 2012

After 28 days wandering in Burkina Faso, Togo and Benin we arrived in La Casa del Papa. What a welcome surprise. We stayed in room 4 a beachfront bungalow. The rooms are not large but well appointed in a beach cottage style. The AC works beautfully and the bar is fully stocked with Vodka, ice and diet coke ( all missing in hotels since we left Accra). Our french is high school level but the staff was very accomodating. The pools are great, were not crowded and the beach is deserted. That said, the resort is about 7miles from Ouidah city proper down a sand beachfront road. You need a car to get there and to go anywhere else. They have a mini golf, a few canoes for the lagoon, and some excursions available at reception. The tennis court was under construction when we were there. The wifi was a bit difficult. Not available in rooms but good near the reception ( for phones and ipads). Our computer worked in the bar and some tables in restaurant, but the ipads did not. The bar was pleasant but quiet. The crowd picked up a bit on the weekend but if you are into clubs and music, you will be disappointed.

Even though it is secluded if I did the Benin coast again, I would stay several days here and drive to Ganvie, Porto Novo, Mono river, Lake Aheme and Contonou for sightseeing or business. As others have said the road to Cotonou is currently under construction, but even so after some of the other hotels we stayed in, I'll take the drive.

Room Tip: Pay for the beachfront. At 49000 CFA you can't do better for a beachfront bungalow like these a...
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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Libreville
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 17, 2012

This is a long overdue review of our stay in Casa del Papa in August 2012.

We initially booked a chambre privilege doube. On arrival, we were given room 103. My fiancée immediately recalled the negative reviews this room got on Trip Advisor but I thought we should at least have a look at it first…that said, avoid Room 103! It’s far from everything, had a funny smell and the toilet flushed funny (moral of the story – always listen to women, they know these things!). We promptly went back to the reception and switched to a chamber doube with the explanation that a privilege room was too big for only two of us.

Onto our stay, we found Casa to be a peaceful, somewhat out of the way location. Even though its technically in Ouidah, it still is a considerable distance from the town (or other civilization), so that it is a factor to keep in mind if you wish to visit other places or do other things while in Benin. Despite the rather obvious lack of security men, etc, we found the area to be safe enough for tourists and even took regular walks after dinner each evening.

We took the advice of previous reviewers and stayed on the Ocean side. It is definitely worth the price difference as few things can be more soothing that reclining on the balcony in the evenings/nights listening to the sound of the waves crashing on the shore. If you want solitude, it may be better to go during the week as it becomes more of a family resort on weekends.

The Chambre Doube was well suited for our needs. The rooms are clean and well kept if a bit minimalist. It’s clearly not the Taj Mahal but we did not have any complaints about the room or the house keeping during our time there. The toiletries provided were also adequate. Only downside was that the wifi was a bit shaky during our time there.

The staff do not speak much English but we were able to get by as my significant other speaks Yoruba (which is commonly spoken in Benin). Even with the language barrier, we found the staff on the whole to be friendly, if occasionally clueless at times. The menu s not extensive but the food is good (if a bit pricey). No complaints about the quality.

I didn’t get to use the Quad bikes (at least two people must sign up at a time) but canoeing on the lake was a pleasant diversion of time. There is also a lounge in the middle of the lake which is perfectly situated for a relaxing (lazy) sitdown (or even better, nap). Also, there are two pools (one deeper than the other) and as we arrived during the week, these were unoccupied virtually all of the time.

All in all, a very enjoyable experience and I will certainly be back.

Room Tip: Stay on the Ocean side and request for a room near the restaurant
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lagos, Nigeria
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 29, 2012

Just came back last evening from Benin. This is a beautiful resort with all the facilities you may be looking for. We stayed for 2 nights there and enjoyed a lot. They have three swimming pools out of which one is for toddlers in case you r traveling with one. It's a best place to visit with family as a lot of out door games are offered. We enjoyed pool, mini golf etc. Its really far from Cotonou, and the roads are pretty bad, they are under construction and really very bumpy, you wouldn't prefer if you are expecting a baby. We wanted to enjoy the night life so went to Cotonou in the evening and came back at 5 in the morning as some one scared us about the road from the village to the resort as on both sides you have jungle. And to tell you the truth we were really scared, but came back safely. So in case you too want to enjoy late night parties in Cotonou then, it would be better you book one night in a hotel in cotonou and rest in the resort.
The food is really nice in the resort, all continental. And for vegetarians they do have some options. Taxis are available but do inform them on prior basis. Hotel staff is really nice and helpful. Rooms were comforting and shower had hot water. For adventure seekers they have kayaking in the lagoon next to the hotel. So, it's a perfect place if you are looking for relaxation and fun......enjoy.

Stayed October 2012, traveled with friends
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Brooklyn, NY
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed July 22, 2012

This is my second time at Casa del Papa. The first time I was underwhelmed. I stayed in the cheapest room, over on the lagoon side. It was small and minimalist. It felt a bit like camping. Attention to detail was seriously lacking. The mini shampoo bottles in our room were clearly recycled from visit to visit, for instance; they were old and ratty. The room itself was dark and depressing. I'm so glad I gave Casa del Papa another chance, and that this time I sprung for the most expensive room, a privilege double which is on the ocean side. Located in a private bungalow, it was a spacious room with a high ceiling, nice wooden furniture, a private porch, etc. The difference in price was nothing for the huge difference in quality. It was so peaceful to sit on the porch and listen to the waves. We were a short walk from the pool and restaurant. We peaked in the regular double on the ocean side -- it's a half-bungalow with a shared porch. It's still better than anything on the lagoon side, but the room itself is pretty tiny and simple.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed May 30, 2012

First of all just the drive there is beautiful. You drive through the cute village and along a beautiful stretch of beach to finally arrive at what seems like paradise until you actually want something.

We had planned to stay here but it is very hard to get a booking especially since it was a 3 day weekend and we were a group of 10 but we thought we would come and enjoy a nice afternoon with a great lunch. We made quite a treck out of the way to discover that not only was the kitchen closed but they really did not want to give us anything. We actually had to argue with multiple staff just to sit down. We were told rudely and repeatedly that we could not sit down because it was for dinner. (it was only 3pm) Where he wanted us to sit would have never accommodated 10. He actually refused to let us sit in the empty area. We sat anyway. then he said we could only order sandwiches, even though the menu said pizza till 6. we waited over an hour for the WRONG sandwiches in paper bags. no plates no caring they had brought completely the wrong food.

We had to beg for drinks. We also ordered crepes even though they were meant for desert we ordered ahead of time because of there sloooow pace. They came back with 2 out of 6 crepes ordered and said we are out of chocolate (after the fact... you could not have told us in time for us to order something else).

I mean it was RIDICULOUS. WE were the only people ordering and it still took FOREVER and they messed up with EVERYTHING.

After concluding that i would just eat what they had brought because i was so hungry i was about to eat my arm, i at least needed some mayo and mustard. i went to the kitchen myself to get the mayo. when i peeked in the kitchen what was the first thing i saw?? I GIANT and FULL container of Nutella WHAT??!! out of chocolate?? or just completely rude and lazy. Oh, i am so sorry you don't want to actually do your job. I inquired and they then said we are out of crepe. OUT OF crepe??? you mean you have no eggs and flour in your kitchen, i find that hard to believe.

I went to find the manager, lets just say i can see who trained them. He was not as rude but still aloof and not bothered at all that we were having a horrible experience he referred me to the bar manager (who had been one of the unhelpful ones) he said oh sorry sorry. But THEN upon getting the bill they overcharged us and then the another server argued with us AGAIN.

I am sorry but what happened to the guest is always right or at least trying to accommodate the best way possible. They are lucky it is so beautiful there otherwise it would be shut down. It was not just one person and one experience it was every single person we came across. Rude and arguing with the GUESTS!! Come on really!

And not to leave out that the bathroom was a mess, no toilet paper the entire afternoon, people were using the toilet seat covers and there were pieces all over. It was gross.

  • Stayed May 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Casa del Papa

Address: Ouidah Plage - 01 | BP 5787, Cotonou, Ouidah, Benin
Location: Benin > Atlantique Department > Ouidah
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #1 of 2 Hotels in Ouidah
Number of rooms: 56
Also Known As:
La Casa Del Papa Hotel Ouidah
La Casa Del Papa Benin/Ouidah

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