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“Very Good Experience!” 5 of 5 stars
Review of Comfort Inn Jamestown

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Comfort Inn Jamestown
2.5 of 5 Hotel   |   2800 N Main St Ext, Jamestown, NY 14701   |  
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Ranked #2 of 5 hotels in Jamestown
Brampton, Canada
Top Contributor
65 reviews 65 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
80 helpful votes 80 helpful votes
“Very Good Experience!”
5 of 5 stars Reviewed December 27, 2012 via mobile

Our recent stay in this hotel was one of the best experiences in recent memory. These folks are terrific! Read on:

We booked a 2 night stay over Christmas at a non-refundable online rate in a pet-friendly room. When I called to confirm that we were bringing 2 dogs, I was advised that we would only be charged one $25 fee for one dog. That's a single, $25 fee for 2 dogs over 2 nights. Fantastic deal--but I honestly didn't expect it to be actually true when we got there. It was!

Having slept in "pet-friendly" hotels before, I was prepared for the room to be shabby and to have a sliding door onto the parking lot; again I was pleasantly surprised to find the room to be SPOTLESSLY CLEAN! No odors either--just the scent of freshly laundered linens! Also, the room was secure. We were at the end of a quiet hall, near a secured door, but thank goodness no slider door (I never sleep well in those circumstances!)

Now here is the even more surprising part: Because of an impending blizzard, we decided to come home early. We packed up the car and I went to the desk to return the key cards. I was stunned when the nice lady immediately refunded us the cost of the 2nd night! Let me repeat: the 2nd night of the NON-REFUNDABLE reservation, was refunded...and I didn't even have to ask! She said it wouldnt be fair.... Wow!

We didn't have the opportunity to check out the free breakfast, or to have a cocktail in the lounge, but you can believe there will be a next time, because this place is awesome! For meals there is a Bob Evans right next door, and seeing that the parking lot had several vehicles ski racks, it must be popular with the ski crowd. (Fairly convenient to both Peek n Peek and Ellicotville.) Very close to Bemus Point and all things Chautauqua as well.

Well done! See you in the spring!

Stayed December 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortinnjamestown, Director of Sales at Comfort Inn Jamestown, responded to this review, December 31, 2012
Thank you for taking the time to review our hotel. We are pleased to hear that you had an enjoyable stay with us over the holidays. We are happy to be able to provide for your pets as well. Our house keepers take pride in the work that they put in each and every day. I will be sure to pass your comments along. Unfortunetly the weather wasn't at it's best and we wish you could have stayed longer. We look forward to seeing you in the future and please let us know if we can help with any future reservations. Happy New Year!!
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136 people have reviewed this hotel

Traveler rating
    51
    61
    17
    5
    2
See reviews for
36
37
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27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • German first
  • Any
English first
Hinckley, Ohio
Senior Contributor
44 reviews 44 reviews
15 hotel reviews
Reviews in 29 cities Reviews in 29 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed December 22, 2012

We stay here at least twice a ski season for three reasons. The hotel has great rooms at a very good price with or without AAA discount( ask for skiers rate! when you call for your reservation). The rooms are clean, comfy and the front desk staff and breakfast ladies all have great attitudes.
Next door is a Bob Evan's and my kids love eating here after our drive up from Hinckley. I love that we can get out of the Jeep, check in and not have to drive another foot until the morning. The hotel is about a half hours drive to Holimont and Holiday Valley ski resorts. Peak N' Peak is also very close.
Staying slopeside is always preferred, but the money saved by staying here at this friendly place just makes sense.
A great choice!

Room Tip: Hey skiers and boarders...check for "skiers rate"
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  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortinnjamestown, Director of Sales at Comfort Inn Jamestown, responded to this review, December 26, 2012
Thank you for taking the time to review our hotel. We are happy to hear that we could accomodate you and your family when in the area. We enjoy being able to give a skiers rate to our guests so they are able to go out and enjoy the slopes as much as possible. Please let us know if we can ever do anything for you and we hope to see you in the future. Happy Holidays!!
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Fredericksburg, Texas
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 18, 2012

The staff here made what was a standard hotel stay extraordinary. The room looked out ove the woods behind the hotel and was quiet, very clean and had all the amenities. The breakfast every morning was great. A shout out here to our bartender, Jackie, in the lounge; she was full out information on where to eat every night and things to do in the day time. Each suggestion was spot on! We toured Lake Chatauqua and the Chatauqua Institution one day (childhood memories) and went to the Lucille Ball museum. I would highly recommend this Comfort Inn to anyone staying in the Jamestown area. Located right off the highway and yet quiet and welcoming.

Room Tip: Rooms on the back of hotel have a view of the woods next to the hotel...
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortinnjamestown, Director of Sales at Comfort Inn Jamestown, responded to this review, November 21, 2012
Thank you very much for taking the time to review our hotel and giving us positive feedback. It is great that you were able to spend some time in the area and do some sight seeing. We are happy to hear that Jackie was able to provide you with area information. I will be sure to pass the compliment on to Jackie! We hope to see you again in the future and happy holidays!!
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Phoenix, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 17, 2012

The rooms were standard with amenities and clean and quiet. We will return to this hotel again because the warm, friendly, service oriented staff made the place special and individualized. From manager to desk clerks to maids all were willing to go above and beyond to make your stay pleasant. Very refreshing. A special shout out to manager Kathy as well as Beth, amber, Michelle and sue. Oh yes. We were there 4 nights on family business and got to know the crew fairly well.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortinnjamestown, Director of Sales at Comfort Inn Jamestown, responded to this review, November 21, 2012
Thank you very much for taking the time to review our hotel. Our staff takes pride in giving the best service possible and it is great to hear that they were able to accomodate you during your stay. We hope to see you again in the future! Happy Holidays!
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Canandaigua, New York, United States
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 27, 2012

From the moment we arrived you just knew it was going to be a great weekend! They staff was friendly, helpful, you were checked in and on your to the room within minutes. The room had a fridge and microwave nice bonus and all the ammendities you expect from Comfort Inn's flat screen tv, full hot breakfast buffet, and free wifi ya gotta have it. And they have the cutest lounge right off the lobby, I have heard of hotels that have a small bar for wine and beer but this was fullly stocked and very comfortable. My thanks to the staff for a nice weekend getaway.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortinnjamestown, General Manager at Comfort Inn Jamestown, responded to this review, October 29, 2012
We're glad you had a great stay! Hope to see you again on another weekend getaway.
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Sebring, Florida
Top Contributor
71 reviews 71 reviews
26 hotel reviews
Reviews in 42 cities Reviews in 42 cities
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed October 21, 2012

This was an average or slightly above lodging experience for my wife and me. It was quiet, smoke free and comfortable. The staff was adequate and fairly friendly. But, on the final bill and not before, they added a $1.50 "security" fee supposedly for the safe in the room that we neither knew was there nor used. This fee was never mentioned when we checked in nor displayed on the room rate and no smoking confirmation form at check in. This kind of sneaky fee addition is never discovered until the bill is paid and a copy of the final tabulation is printed. I didn't discover it until I was back in the car and at that point I sure as heck wasn't going to go back in and stand in line for $1.50. Hotels which pull this stunt count on the fact that customers are not going to waste time over #1.50, so they get by with it every day. At 100 customers per day, 700 per week, that nets out to a tidy $54,600 per year. Not a bad bonus for a motel manager.

Room Tip: They are pretty much all the same. Just make sure you ask to see the "final" bill before y...
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  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortinnjamestown, General Manager at Comfort Inn Jamestown, responded to this review, October 29, 2012
It saddens me as a hotel manager that my guest left not completely satisfied. My staff and I take great pride in the fact that we are in the top three percent of Comfort Inns nationwide. All of this information is disclosed on your registration card. I take full responsibility for the front desk clerk not specifiying the disclaimer on the registration card. This has been reviewed with all staff and every effort will be made to disclose this for all future guests. Thank you for taking the time to share your experience. I sincerly apologize. I want you to know that the comments and suggestions we recieve are taken seriously. They tell us what we are doing right and wrong and how we can improve. Again, I want to thank you for sharing your concerns with me.
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1 review
5 of 5 stars Reviewed October 15, 2012

Excellent hotel, clean rooms, plenty of amenities and a very friendly helpful staff I give them a 10 even on a scale of 1-5. They have a restaurant close by a guest laundry, exercise room, free wifi and above all a very friendly staff that is willing to go the extra mile for customer service. They also have an excellent but tiny in house bar to relax and unwind. Overall great place to stay and a great value as far as pricing as well.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortinnjamestown, Manager at Comfort Inn Jamestown, responded to this review, October 17, 2012
Thank you for taking your time to review our hotel! Our staff prides themselves in the great service they are able to provide. We feel that our amenities make the stay here at the Comfort Inn and we are glad to hear that it was the same for you! We hope to see you again in the future!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Jamestown

Address: 2800 N Main St Ext, Jamestown, NY 14701
Phone Number:
Location: United States > New York > Chautauqua County > Jamestown
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #2 of 5 hotels in Jamestown
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn Jamestown 2.5*
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Also Known As:
Comfort Inn Jamestown Hotel Jamestown
Jamestown Comfort Inn

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