I went from a fantastic vacation (in a 3rd world country) to being treated like a 4 yr old in this hotel. The check-in was actually quite pleasant but it quickly went down hill from there.
Staff -- Staff was extremely rude and unprofessional to everyone (except the check-in that we had - she was the only nice person in the hotel). I witnessed the hotel staff behind the check-in desk screaming at several hotel guests. I don't know what happened before but I witness the following --- There were three families discussing their experience at the hotel (they were talking about how rude the staff was to everyone) when the staffer came out of the back office and started screaming at them. As the argument was going on another guest came in to check in. The lady guest said to the person checking in, "I wouldn't check in if I were you - they are extremely rude to everyone!" The hotel staffer then yelled back, "Don't worry, he doesn't have kids so he is fine!" I was standing there witnessing this with my kids standing beside me. The Staffer was completely disrespectful and unprofessional! I wasn't even in the argument and I was really offended. What I witnessed was again completely unacceptable from the Hotel staff. There were a lot of kids in the hotel last weekend due to a hockey tournament but I did not see any of them being rude or rowdy. If Best Western is not kid friendly hotel then they should specify that on their website. The Guests who were engaged in the argument did have children with them and they did not seem to be causing any trouble either but was being well behaved. They were simply trying to use the lobby to eat their lunch that they ordered in.
Pull out couch -- We requested the pull out couch because we have a family of five. The mattress in the couch was the worst mattress I have ever seen. We vacation all the time and use hotels with pull out couches and this was by far the worst I have ever seen. I then requested a cot. I phoned down to the front desk and asked for a cot. The staff said they will check to see if they have one available and then call me back. I waited 20 minutes and then called the front desk back. The staff said, "Oh, sorry about that - I'll be right up!" I waited another 20 minutes and then had someone go down to see if they could just bring it up. The staffer yelled at them and said, "I told her that I was going to look and we might not have one available - and we don't!" So my husband slept on the couch. At 8am the next morning - I went down to the front desk and ask to reserve a cot for the next night and the Staff said they had a couple available and would bring one up right away. Which they did! I highly doubt the person I talked to the night before even looked due to her attitude towards me and my friend -- and that 2 people turned in their cots so early in the morning (and was cleaned and ready to go). Now the cot was just as bad of quality as the mattress in the couch so again my husband slept on the dirty couch.
Overall Cleanliness of the hotel - Couch was the dirtiest thing I have seen in a hotel! The cushions were torn and completely dirt stained. Floors in the room needed a bad cleaning. Sheets had stains on them. No comforters on the beds. The Clean remote was dirty!
Breakfast - Eggs were brown and burnt so I chose to just eat some toast. I understand that making something like fresh eggs every day is difficult so I didn't mind until I went to get the bread. All the bread had mold on it. I just decided not to eat breakfast. Many people said the waffles were good but I couldn't get past the eggs and the moldy bread.
Basically, don't stay there unless you have no other place to stay -- even then think twice!
- Also Known As:
- Best Western Jamestown
- Jamestown Best Western
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