Hockey families beware!!! This hotel is directly across from the Jamestown Savings Bank Ice Arena. Apparently, the staff realizes that since the location is so convenient, they can treat their customers terribly and people will still stay there. Front desk was rude when families called to book their reservations, rude when families checked in, and downright nasty when speaking to paying customers and children. Our group was told the reason there were no comforters on the bed was because "hockey people" were staying there. Front desk staff would not allow us to have any forks to eat our dinner with (I have been at other hotels in the area where the staff was extremely accommodating when it came to plastic and paper items). Then during a conversation between hockey families, the front desk staff butted in and started an argument!!! When we tried to warn a gentleman who was checking in that he may not want to stay here, the front desk staff said "he's a frequent customer. He won't be a problem because HE DOESN'T HAVE KIDS"!!! If the staff has a problem with children and/or hockey teams, it may be a good idea to request off on the weekend of the annual HOCKEY TOURNAMENT, which happens to be the only weekend of the year this hotel is booked solid. I have never been treated so poorly by someone in the hospitality industry. Aside from the treatment of the staff, the room was decent. It would be nice to have wifi in rooms and the hallways were extremely hot. Parking is terrible. Expect to trade good service for convenience when staying at this hotel.
- Also Known As:
- Best Western Jamestown
- Jamestown Best Western
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