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“Never Again... until New Management” 2 of 5 stars
Review of Radisson Hotel JFK Airport

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Radisson Hotel JFK Airport
3.5 of 5 Hotel   |   135-30, 140th Street, Jamaica, NY 11436   |  
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Ranked #18 of 26 hotels in Jamaica
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Never Again... until New Management”
2 of 5 stars Reviewed yesterday NEW

This hotel was an awful experience. I'm the type of person that will give credit where credit is due and when its not. We stayed here for our first time trip to New York. We were coming back from a wedding in Nantucket. Based on friends opinions we returned the car to JFK car rental and stayed in the area since we were departing from JFK a few days later. The rooms were decent, no smoky smell, very comfortable (no cockroaches like the one review stated). That is probably the only reason why I'm giving it a 2/5 in the rating. The management and bus shuttle were the major problems. We came back from the city extremely late around 3:15 a.m. and called for shuttle pick up. 1 hr and 15 min later they showed up with the excuse over the phone that "the driver missed the call pick up" and "we switched shifts" and "driver hasn't left yet". What to believe... still is a mystery. Came back around 4:50 to hotel and complained to the front desk, after they offered us free breakfast and free bag upkeep for one day, got some sleep.

The kicker is at check out, the front deskwoman said... ALL charges to be put in the same credit card on file. I stated the only charge should be an 8 dollar charge for the first day we checked in the rental for half a day. She said, no there is a breakfast charge and bag charge. They had charged me instead of applying a credit to the reservation!!!! Beware of your hotel bill with this place and if you are in need of a shuttle I recommend the Holiday Inn Express, that sucker was even making fun of us for still waiting while they drove by to pick up people like 10 times!!

To say that I'm a Club Carlson member and love Radisson, is making me really doubt this commitment. They're lovely everywhere else. They need to get their act together here!

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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127 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Wellborn, Texas
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

We stayed at this hotel both on our way to Europe and coming home. The room was clean, quiet, and had wonderful Air Conditioning! They gave frequent shuttles to JFK. My new purse broke just as I was leaving for a 4 week trip and they were kind enough to store it for me until we returned. I would stay here again and am happy to recommend it.

Room Tip: There isn't much around the hotel. It's not the best of areas. But we did take a cab to a...
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, Virginia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW via mobile

Where to begin. At check-in there was a massive party in the lobby. Apparently one of the conference rooms was being used for a party, but the party completely consumed the entire lobby. This is not the introduction to the property that I was expecting. The bathroom was disgusting: smelled of urine, the shower curtain was moldy. There was no room service for dinner -- short-staffed. We filled out the breakfast card and hung it on the door. When service never arrived we called the front desk and were informed that room service was not available that morning either. Why was the breakfast card taken from the door then? No call? Finally, I checked my credit card a few days after the stay and saw one of the room nights charged (I used points for the stay). Everything about this stay was a nightmare.

Stayed June 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savio M, Manager at Radisson Hotel JFK Airport, responded to this review, 5 days ago
Dear Mike D

We truly apologize for the inconvenience during your recent stay. The operations team is addressing each of the issues you brought up and we will make sure these areas are rectified. As for the billing - it has been fixed and the concerned team member will go over a training program. We have already sent you a reversal on the folio that you were charged.

We thank you for the feedback and would request you to give us another chance to redeem ourselves.

Savio
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Boston, Massachusetts
1 review
4 of 5 stars Reviewed 6 days ago NEW

There were a couple of issues with my reservation, but Farah and Sarah Ann helped me resolve them even though it was an extremely busy day. Overall my stay ended up being pleasant. The shuttle service to JFK is extremely convenient.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savio M, Manager at Radisson Hotel JFK Airport, responded to this review, 5 days ago
Dear Maria L,

Thank you for your review of our hotel after your recent stay. We are glad that all your issues were resolved before you left he property and have conveyed your kudos to the two team members that you mention on your review. Thank you again and we look forward to having you back as a guest at the Radisson Hotel JFK Airport.

Savio
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England
Top Contributor
57 reviews 57 reviews
36 hotel reviews
Reviews in 38 cities Reviews in 38 cities
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

Stayed overnight. Room was very clean, tidy and bed was very comfortable, slept like a log. Shuttle to and from airport was reliable. Would suggest that they do prebooking for trip to airport at even at 5am it is busy, although that said we got the shuttle fine.

Bar was nice and we had a pleasant meal in the bar. All the staff were friendly and welcoming.

Would stay here again if diversifying at JFK

Stayed June 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savio M, Manager at Radisson Hotel JFK Airport, responded to this review, 6 days ago
Dear Loll
We are glad we met your expectations during your New York visit and since you mention that you/your company are looking to diversify with the JFK area strongly urge you to contact me so that we can set up a preferred rate for you.
We will bring up your suggestion for pre-booking the shuttle to the operations team and see how that pans out.

Savio
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Jacareí, SP
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

We had the chance to stay in this hotel for a day due the flight cancellation. The room is very comfortable and clean with free and high speed wi-fi internet. The food in the restaurant is very tasty.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savio M, Manager at Radisson Hotel JFK Airport, responded to this review, 6 days ago
Dear Ale_Borrego

We appreciate you feedback and hope it will help future guests looking for accommodation in the JFK area. As you mention the Radisson hotel JFK Airport is comfortable, clean and with complimentary services like 24 hour fitness center, WiFi and shuttle service to JFK airport on the top and bottom of the hour, we come up as a strong hotel of choice if you are travelling into New York.

We look forward to hosting you again under better circumstances.

Savio
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Toledo, Ohio
Top Contributor
71 reviews 71 reviews
9 hotel reviews
Reviews in 25 cities Reviews in 25 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 1 week ago

This is not a hotel that I would choose to stay at even if I had an early flight out of JFK. Very run down but with flights canceled hotels were scarce. They did a great job getting a lot of crabby and harried travelers rooms!!!

Room Tip: Not walkable to anywhere. Restaurants are a long cab ride away. Really the redeeming factor is the s...
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  • Stayed July 2014, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savio M, Manager at Radisson Hotel JFK Airport, responded to this review, 6 days ago
Dear Jane3505,

Our goal is to make each guest that walks out our door have a pleasant experience and every employee at the hotel has been empowered to make it right for the guest if it is service related. All airport hotels are on the same street as ours and the facility keeps getting a refurbishment every year- All of our 385 rooms come with flat screen TV's, Coffee makers, Iron & Ironing board, full size dressing mirrors and both smoke and carbon monoxide detectors. So as far as the product goes the Radisson Hotel JFK Airport is well equipped with a restaurant and Lounge on site, 24 hour fitness center, Complimentary WiFi & airport shuttle along with multilingual Front office staff.

We appreciate your feedback but would like future guests be aware of what the hotel has to offer as well.

Savio
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Additional Information about Radisson Hotel JFK Airport

Address: 135-30, 140th Street, Jamaica, NY 11436
Phone Number:
Location: United States > New York > Jamaica
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #18 of 26 hotels in Jamaica
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Radisson Hotel JFK Airport 3.5*
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Also Known As:
Doubletree New York City
Jamaica Doubletree

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