This hotel was an awful experience. I'm the type of person that will give credit where credit is due and when its not. We stayed here for our first time trip to New York. We were coming back from a wedding in Nantucket. Based on friends opinions we returned the car to JFK car rental and stayed in the area since we were departing from JFK a few days later. The rooms were decent, no smoky smell, very comfortable (no cockroaches like the one review stated). That is probably the only reason why I'm giving it a 2/5 in the rating. The management and bus shuttle were the major problems. We came back from the city extremely late around 3:15 a.m. and called for shuttle pick up. 1 hr and 15 min later they showed up with the excuse over the phone that "the driver missed the call pick up" and "we switched shifts" and "driver hasn't left yet". What to believe... still is a mystery. Came back around 4:50 to hotel and complained to the front desk, after they offered us free breakfast and free bag upkeep for one day, got some sleep.
The kicker is at check out, the front deskwoman said... ALL charges to be put in the same credit card on file. I stated the only charge should be an 8 dollar charge for the first day we checked in the rental for half a day. She said, no there is a breakfast charge and bag charge. They had charged me instead of applying a credit to the reservation!!!! Beware of your hotel bill with this place and if you are in need of a shuttle I recommend the Holiday Inn Express, that sucker was even making fun of us for still waiting while they drove by to pick up people like 10 times!!
To say that I'm a Club Carlson member and love Radisson, is making me really doubt this commitment. They're lovely everywhere else. They need to get their act together here!
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- Also Known As:
- Doubletree New York City
- Jamaica Doubletree