First about the hotel - its clean and bright. We were two families staying for two nights. Rooms are good with great beds. Breakfast is just OK.
then the location - no restaurants, station or stores nearby. Shuttle service is only provided to the airport. few choices are there for takeaway..but basically you have no option to eat out for dinner..except Hilton next door (expensive)
and sadly the service - for a service industry there are various touch points which enhances or destroys the experience. We have not seen a bigger attitude from the drivers - it looked like we were being picked and dropped as a supreme gesture. our bags were not handled properly and i've to mention that i realized its because who we were (indians)...they acted differently with other guests...most of the reception staff were not warm either and it looked like we were staying there for free!!...i mentioned most 'coz couple of them helped us in finding a refrigerator to store our excess dinner as well as providing directions to get around the city.
bad service is the single reason that we will never stay again in this place!!
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- Also Known As:
- Hampton Inn Ny - Jfk Hotel Jamaica
- Hampton Inn Jamaica
- Jamaica Hampton Inn