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“Nice hotel close to JFK with plenty of parking” 4 of 5 stars
Review of Hampton Inn NY - JFK

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Hampton Inn NY - JFK
2.5 of 5 Hotel   |   144-10 135th Avenue, Jamaica, NY 11436   |  
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Ranked #4 of 27 Hotels in Jamaica
Lynnwood, Washington, United States
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
9 helpful votes 9 helpful votes
“Nice hotel close to JFK with plenty of parking”
4 of 5 stars Reviewed May 2, 2013

Rooms are comfortable and sizable for NY. Plenty of free parking, less than 10 minutes from JFK/Federal Circle if there's no traffic and you don't get lost in the JFK mess. Lobby quite lovely and spacious.

If you have business or tourism in the city, you will have to stay someplace closer and more expensive.

Room Tip: Upper floor rooms were plenty quiet.
See more room tips
  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suela K, TPWS Communications & Guest Relations Manager at Hampton Inn NY - JFK, responded to this review, May 6, 2013
Ryan C,
Thank you for staying with us and for sharing your feedback with our TripAdvisor community.
We hope to welcome you again next time you are in the area.

Thank you,
Suela Kacani
suela.kacani@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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976 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
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English first
New York City, New York
1 review
5 of 5 stars Reviewed May 1, 2013

From shuttle pickup at JFK to check out, the service was outstanding. The rooms very clean and attractive, as well as comfortable.
The staff in the breakfast room, Trechianna and Margarita were really on top of everything and did it with grace and smiles. This is rare in most places.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suela K, TPWS Communications & Guest Relations Manager at Hampton Inn NY - JFK, responded to this review, May 6, 2013
Dear Kathleen C,
Thank you for a perfect 5 review. We are very pleased to see that everything we do every day is being recognized and we are very proud of our staff and everything our team does in order to provide our guests with outstanding experiences all around. It is a great pleasure to us all when we see that we have achieved this as it shows from your comments. Trechianna and Margarita are both very valuable to our team of hospitality professionals and i will make sure i share this with them. We will continue our hard work and we look forward to welcoming you back.

Sincerely,
Suela Kacani
suela.kacani@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Herndon, Virginia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 30, 2013

Upon arrival I found I had inadvertently set an arrival date for Saturday rather than Sunday. YOung lady at the front desk discovered the error and proceeded to not only provide a room for the four days at the booked rate, but also went to the Manager and explained the situation. As a result, the Manager decided not to charge the "no show" for missing Saturday night. This courtesy was done at the young lady at the desk before I had time to tink about the issue. Score 10 on the service ranking.

Shuttle to and from airport was very convenient in using the Airtran connection to the New York subway.

Room was clean, comfortable and very quite.

All and all, a great stay. When the staff takesthe initiative to help recover from my own screw-up, it sets things in motion for a great experience.

So thanks for the considreations shown to me on my trip.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suela K, TPWS Communications & Guest Relations Manager at Hampton Inn NY - JFK, responded to this review, May 6, 2013
Dear JPK3rd,
First, please allow me to thank you for choosing our hotel, we appreciate your business very much. I am also thrilled to see that our staff went above and beyond in providing with the wonderful service and making sure your reservation is in order. Having our guest walk away with such great experiences and recognizing our efforts makes us stay focus in always providing outstanding service in all levels. Thank you for sharing your feedback on our staff and our property with our future guests.
We look forward to your return.

Many thanks,
Suela Kacani
suela.kacani@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Verona, Kentucky
1 review
4 of 5 stars Reviewed April 28, 2013

Very convenient hotel with great employees! Amereca and Amanda were so helpful and kind. They went out of there way to help me straighten out a problem with my reservation. I will definitely go back to this hotel.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suela K, TPWS Communications & Guest Relations Manager at Hampton Inn NY - JFK, responded to this review, May 6, 2013
Dear Caroline A,
Thank you for taking the time to review us on TripAdvisor. I am pleased to see that Amereca and Amanda were able to assist you with your reservations. They are both so great and we are pleased to have them on our team. We look forward to seeing you again.

Thank you,
Suela Kacani
suela.kacani@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 28, 2013

I had a pleasant stay at the Hampton Inn and was greeted by friendly staff at the front desk. I also used the free shuttle bus from the hotel to Federal Circle, then on the train into the city. The shuttle bus drivers were always friendly and the service was quick, and I never had to wait for the shuttle bus during my trips back and forth.

There's also free WiFi at the hotel, as well as complimentary breakfast. The breakfast was quite good! The fruits were fresh, and there was a good variety of things. They also offered a breakfast-on-the-go goody bag, which was very convenient.

The room was also quite comfortable, and the duvets were very clean. The rooms were also very quiet and soundproof.

The downside was that there were no restaurants at the hotel. However, they're affiliated with the hotels next door, and there were take-out menus available at the front desk. Though, it was a bit of a problem when I got a little bit hungry later on at night and just wanted a small bite to eat.

Overall, it was a pleasant stay at JFK.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suela K, TPWS Communications & Guest Relations Manager at Hampton Inn NY - JFK, responded to this review, May 2, 2013
Dear ws227,
Thank you for making all these great points in regard to our location, our services and the wonderful staff. We are a limited service property and as we adhere to the Hampton Inn - brand standards and in our efforts to maintain our competitive rates we do not have a full service restaurant, we do serve a complimentary breakfast daily. However the HIlton that is connected to us offers lunch and dinner and our guest are welcome to utilize their restaurant.

Sincerely,
Suela Kacani
suela.kacani@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Illinois
Top Contributor
69 reviews 69 reviews
14 hotel reviews
Reviews in 33 cities Reviews in 33 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed April 28, 2013 via mobile

Love Hampton Inns, they are clean and the beds, pillows, etc are wonderful. Alex P. was tending to the breakfast area with speed to be sure it was well-stocked for the guests -- they never ran out of food even though there were lots of guests. All of the employees were great and met us each time with a smile.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suela K, TPWS Communications & Guest Relations Manager at Hampton Inn NY - JFK, responded to this review, May 2, 2013
Dear NatlParkTravelers,
Thank you for a 5 star review. We always welcome these wonderful reviews and motivates us to do even greater things. Alex is a true hospitality expert and I thank you for the recognition. I will happily share your kind comment at our staff meeting. We hope to have the pleasure to serve you again.

Thank you,
Suela Kacani
suela.kacani@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Garden Grove, California
1 review
5 of 5 stars Reviewed April 27, 2013

My friend and I have just completed a tour of the East Coast that included multiple cities and hotels over the course of 6 days. The Hampton Inn NY - JFK by far, provided us with the best service. It started on the first day before the tour even began when the tour company mishandled our reservation. We showed up at the hotel with no reservation at 9:00 PM to a completely booked hotel.
Amanda at the front desked worked with the night manager until they managed to find us two rooms. Let me tell you it wasn't easy. They could have easily sent us next door to the Hilton where we'd have paid significantly more but they didn't. The next morning we asked for a cab to take us to Tribeca and they arranged for a town car. Much nicer than a cab and not any more expensive. Then off to our trip. The last night of our trip we realized it would be easier for us and two other tour members to depart our small airport on Long Island and come directly to the Hampton Inn rather than remain with our tour group and go first to Tribeca and then make our way to JFK. I called the Hampton Inn, talked to Trudy and asked if they could arrange for the town car to pick us up in Long Island. She did. Different car and different driver, but again, it was all very professionaly done. When we arrived back at the Hampton Inn, Amanda at the front desk rememberd our names and our room preferences and even later, because our departure from the hotel was very early, brought us a "breakfast to go" bag because their complementary breakfast begins after we'd be gone. In every way, they went above and beyond to take care of us. Unbelievably good service and nothing at any of the high end hotels during our tour compared to how we were treated here.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suela K, TPWS Communications & Guest Relations Manager at Hampton Inn NY - JFK, responded to this review, May 2, 2013
Dear Nancy C,
Going "Above and Beyond" is what we do and what separates us from the competition and we do so with an extraordinary team of hospitality professionals. Amanda and Trudy are GREAT and I thank you for recognizing them i will make sure i communicate your comment to both. We hope you enjoyed your East Coast Trip and I am thrilled to see that the Hampton Inn JFK stop was the highlight of your trip, we are very proud to hear this. It reflects on the hard work and dedication we put in every day for our guest to walk away with such a strong and terrific experiences. We certainly hope to have the pleasure to see you again.

Suela Kacani
suela.kacani@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn NY - JFK

Address: 144-10 135th Avenue, Jamaica, NY 11436
Phone Number:
Location: United States > New York > Jamaica
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Jamaica
#3 Business Hotel in Jamaica
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn NY - JFK 2.5*
Number of rooms: 216
Reservation Options:
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Also Known As:
Hampton Inn Ny - Jfk Hotel Jamaica
Hampton Inn Jamaica
Jamaica Hampton Inn

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