My wife, infant son and I stayed here for one night to have plenty of time to catch an international flight at JFK scheduled for the next day. Once we arrived at JFK, we had to walk outside in the cold to a separate building that has creepy (lots of vagrants aboard) train service to the hotel shuttle area. The hotel shuttle pick up area turned out to be a dinky street corner to wait for the buses. After waiting about 30 minutes or so, the hotel shuttle finally arrived, and even though it was bitterly cold outside, the driver left the door locked until he finished loading all of the luggage. Is the crime really that bad that you have to inconvenience the guests?? The inside of the bus smelled like mold and mildew, and it looked like the seats had never been cleaned. Once we arrived at the hotel, and entered the room, I noticed a musty smell, and a yellow post it note attached to the headboard on the bed. On the post it note, it read, "The Duvet sheet has been washed for your convenience". Geesh! What an honor! A hotel has washed the sheets for me! I'm so spoiled to have clean sheets to sleep on!
After seeing this note, I made a mental note NOT to leave any tip. The next morning, I went to the breakfast area, and it was extremely crowded with no place to sit. The food looked disgusting. They were serving slimy scrambled eggs mixed with greasy kielbasa sausage, and sugary colored water as juice. All of the breakfast utensils were covered in crud from others leaving the handle in the food dispensers, so I had to use a towel to protect my hand. I momentarily put the town down to get some waffles, and the maid yelled at me, "Don't you leave that towel there, you're supposed to clean up after yourself"!!! I've been staying at hotels all around the world for many years, and I have to admit that I've never had a maid yell at me. I finally found an open table, to sit down and try to have a peaceful breakfast with my wife, but the maid came back at me yelling again. This time she said, "Don't you leave behind any trash on your table, you have to clean that up yourself"! I was like, wow, give me a break, I'm not even done eating yet! Needless to say, on our return flight back to the states, we intentionally picked another hotel that was 20 miles away from the airport, and will never stay at this hotel again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 14, 2013
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We appreciate you taking the time to share your experience. We completely understand how frustrating it can be when things seem to be going wrong. But we would like you to know that we are taking care of even the smallest of things and improving them to the fullest extent. Eventhough we can't control things that are mandatory such as the pick-up stop for travellers since it is influence directly by Port Authority. I'm also sorry that you didn't like our printed post its, they are actually a standard for Hamptons since we are one of the few brands that wash all the bedding such as our comforters after evey stay. I hope you can give us another chance to show how much we care about all our guest as we look forward to improve in every aspect. And please remember you can always contact us if you would like to further discuss this matter.
Your friend at the Hampton in JFK
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.