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“Rude service, noisy room, go to Hilton instead.” 1 of 5 stars
Review of Courtyard by Marriott JFK International Airport

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Courtyard by Marriott JFK International Airport
3.0 of 5 Hotel   |   145-11 North Conduit Avenue, Jamaica, NY 11436   |  
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Ranked #1 of 27 Hotels in Jamaica
1 review
2 helpful votes 2 helpful votes
“Rude service, noisy room, go to Hilton instead.”
1 of 5 stars Reviewed August 25, 2013 via mobile

Woke up repeatedly during the night because the room was so loud. The restaurant is not a restaurant. Half of the options are fruit and yogurt combos and oatmeal. Other half is some egg sandwich with bacon or another meat. They do not know how to make lattes, mostly milk, very little coffee, half empty cup. Towels are cheap, soap is cheap. People that work there are rude as hell in the two faced kind of way. They do not know the meaning of customer service. For the price you pay, go to the Hilton. They actually have a restaurant, an actual open bar, and actual friendly service when someone messes up on the order by giving you two free desserts. I wish I had stayed there instead. Oh, and there is no parking unless you want to cough up an additional $20 in their tiny gated back lot. We parked on front on the side street. Hilton has an actual parking lot. They even let me walk my dog around there so I did not have to walk along the road.

  • Stayed August 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_JFK_Mgr, General Manager at Courtyard by Marriott JFK International Airport, responded to this review, October 25, 2013
Dear Amanda K, First we would like to thank you for taking the time out to share your feebak, we apologize that we didn't meet any of your expectations. If you don’t mind contacting the hotel directly and share with us the details so we can better assist you and future guest. please feel free to contact the hotel directly and speak with our Guest Service Manager at 718-848-2121.
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356 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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English first
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 22, 2013

Great hotel for staying pre-JFK flight. Transfers were quick and easy and I was impressed by how friendly and hospitable all the staff were.

Had a meal in the restaurant area quite late, the waiter there was also really nice and the food was good.

I don't know if it was the same in all rooms but our aircon kept us awake, we tried turning it off but could still hear it from the other rooms. Couldn't hear any street noise though despite it being by a busy road.

I would definitely stay here again if I was flying from JFK.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_JFK_Mgr, General Manager at Courtyard by Marriott JFK International Airport, responded to this review, October 25, 2013
Dear Isabel J, thank you for your candid feedback and we apologize that the HVAC system kept you up all night. We understand your frustration with the loud HVAC system, if you don’t mind contacting Adam Ramirez Guest Service Manager directly to share which room you were in so we can resolve the issue right away. I'm hopeful you have the opportunity to try our hotel again in the future, so we can demonstrate the level of service that we are proud of. Please feel free to contact the hotel directly at 718-848-2121 to better assist you in the future.
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White Plains, New York
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 19, 2013

We stayed here the night before our trip to Aruba because it was an early flight and they have a package where you can leave your car for 7 days and stay one night. They park your car for you in a secure gated area, have a free shuttle to and from JFK airport. When we came home we called the hotel when we landed and the shuttle was waiting for us at Federal Circle. When we got back to the hotel our car was waiting for us out front. Very convenient. As far as the hotel itself, the room was very clean, the staff was extremely friendly and helpful. There is a bar and restaurant in the lobby as well. I would definitely stay here again.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakdale, Pennsylvania
Top Contributor
66 reviews 66 reviews
35 hotel reviews
Reviews in 25 cities Reviews in 25 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed August 15, 2013

Stayed here the night before my flight and was pleasantly pleased at the hospitality, usually found in hotels charging a lot more $$. Room was comfortable, staff was extraordinarily friendly and happy to go out of their way to make even my short little stay a nice one. I'm impressed and it takes a lot for a mid-range hotel to do that. Marriott has hit a line drive into center field with this one. And I even remembered my K-cup so I had my favorite coffee in the morning.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 14, 2013

Conveniently located right near JFK with free shuttle service. The hotel is clean and modern, and the rooms have recently been renovated which shows. All the rooms have a Keurig coffee maker, mini-fridge, and a decent sized washroom. Wifi worked well. I pricelined the hotel for a decent price and was overall more than satisfied - however at their regular rate of $269+ per night I might have been a bit disappointed - but I suppose that's just New York.

  • Stayed August 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 12, 2013

We needed to be close to JFK today, so we stayed at the nearby Courtyard by Marriott last night. The hotel has a zen feel to it and the staff throughout was great. Two examples: This morning, when the elevator stopped on my floor, the building engineer who happened to be heading downstairs saw our huge bags. Without even asking, he stepped out of the elevator and put all three bags in the elevator. Once we got downstairs, he saw how disappointed we were to have just missed the shuttle service, so he went to the front desk staff to inquire about a special trip to JFK. Without blinking, the front desk manager told a nearby employee to take us to the airport, which he did--even though it was not at the scheduled time. We really appreciated how employees went out of their way to help us.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 8, 2013

A gentlemen named sabbir was very helpful! And the front desk staff are pretty good the gentlemen that is on nights and the lady's on days is very nice and helpfull I would have been lost without them, and they saved me alot of money getting into manhattan. The hotel is not in the best of places if you want to see the city everyday but it's New York.. Traffic is bad no matter where you go; however the driver the got me in touch with got us there in 35 min for $65. Pretty good if you think about how much taxis and subway will cost.. Overall worth the money.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott JFK International Airport

Address: 145-11 North Conduit Avenue, Jamaica, NY 11436
Location: United States > New York > Jamaica
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Jamaica
#1 Romantic Hotel in Jamaica
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Courtyard by Marriott JFK International Airport 3*
Number of rooms: 166
Official Description (provided by the hotel):
The Courtyard by Marriott JFK Airport is located adjacent to JFK International Airport in southeast Queens NYC, convenient to Queens, Midtown Manhattan, Brooklyn & Nassau County businesses and attractions. Our 24 hour shuttle makes us perfect for stays the night prior to flying out of JFK or upon arrival to NYC. Take advantage of the JFK AirTrain/LIRR link for quick, convenient, affordable commutes to midtown Manhattan or points east in under 40 minutes. ... more   less 
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Also Known As:
Courtyard By Marriott Jfk International Airport Hotel Jamaica
Courtyard Hotel Jamaica
Marriott Jamaica
Courtyard Jamaica
Jamaica Courtyard
Jamaica Marriott

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