Considering how little there is to choose from near JFK in the way of great hotels, this Courtyard is a find - and definitely operates a bit like a full service Marriott. Good beds, great linens, nice and clean, good selection of bath products (including toothpaste), small fridge in room, surprisingly attentive and smart staff, efficient shuttle to and from the airport - including call for pick-up, nice carpeting in the hallways, nice elevators, comfortable lobby bar and space to work or have a meeting, decent food, very close to the airport and highway, next to a quiet residential area. Though we did see out our window a few planes coming into to Kennedy, we never heard them.
My stay was not without a few glitches including a malfunctioning heating system which left our room frigid at times. They checked it once - the heat did work for a few hours - but when it stopped working again the next day the manager personally brought up a stand-alone room heater - and a glass of wine - and he adjusted our bill, which I did not request, but was certainly welcome. He had also offered initially to move me to another room, but when I said I was too exhausted to pack up etc, he came through with the heater. The manager, whose name is Tayfun and another staffer, Orlando, were both particularly helpful, but everyone we encountered from lobby staff to maintenance workers, housekeepers, bartender, limo driver et al, were all personable and on the ball. Despite poor water pressure in the shower, a creaky bathroom door that kept swinging closed and desk chair too big for the desk, we would definitely return.

This hotel is one of the best at JFK for a short stay. The rooms are clean and the hotel has a bar and small restaurant. There is also a very small gym in the basement. They have all flights posted on a screen and you can even get your boarding pass in the lobby. The staff is friendly and polite. I would definitely stay there again.

Got off 8 hr transatlantic flight, called hotel from courtesy phone as soon as I got out of customs and was told to take AirTrain to federal circle stop.and call again from there. Did that. Was first put on hold then told that shuttle would be there in 10 minutes. Was asked if I had cellphone so driver could call me. As I didn't, I went out in the cold after about 8 minutes with 5 yr old. Kid crying due to cold and wind, shuttle after shuttle for every hotel other than the CY by M appeared (some even 3 times!) while our shuttle was nowhere in sight. Shuttle finally turned up 25 minutes after my call, zero apology from driver. Did not even bother to help me with my suitcases at first! Got to reception, complained about long wait in the cold (very nicely) and was told that traffic is outside of their control. I agreed but mentioned that in this case they should not tell me that it would take 10 minutes - simply managing expectations could have saved me from this unpleasant experience. Anyway, receptionist was not really apologizing but rather smiling in perfunctory manner.
Was helped by friendly staff with my suitcases. Got to room - noticed that toilet didn't flush. Called reception, explaining what I had gone through earlier, waiting for shuttle, that there was no bottled water in the room, that mini bar was empty and that toilet wouldn't flush. Received apology about toilet problem and was offered choice of another room (same std) or getting engineer to fix it. Opted for latter and asked if I could get some water. Was offered two 25cl bottles comped (after i insisted) but had to pay for a liter bottle $5! Not even mineral water - Highway robbery!
Anyway, hotel was okay-ish. Staff could have easily handled my concerns (by being a bit more apologetic, perhaps upgrading or offering a voucher). Won't be returning and glad I didn't pay full rate! Maybe that is how it works in a captive 'airport' market.

Stayed here for one night on quick trip shopping in NYC. Hotel has good facilities to enable you to get into JFK for your early flight. Front desk were on the money on arrival, courteous and informative. Rooms were good and bedding, etc fine.

Hotel offers bistro style food, which was fine for the price and proximity to airport. Not a lot to do in local neighbourhood, although we have used hotel in the past to get into Manhattan via Jamaica train station, without having to pay NYC hotel prices. Enjoyed yet again, and would stay again.