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“Very good although others have been critical” 4 of 5 stars
Review of Courtyard by Marriott JFK International Airport

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Courtyard by Marriott JFK International Airport
3.0 of 5 Hotel   |   145-11 North Conduit Avenue, Jamaica, NY 11436   |  
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Ranked #1 of 27 Hotels in Jamaica
Whangarei, New Zealand
Top Contributor
388 reviews 388 reviews
31 hotel reviews
Reviews in 99 cities Reviews in 99 cities
303 helpful votes 303 helpful votes
“Very good although others have been critical”
4 of 5 stars Reviewed November 14, 2012

I have to say - as fussy and critical as I can be - this hotel has personality! Their shuttle service from Federal Circle station on the free Skytrain system is excellent! I had thought about a fitness stint, walking to the hotel but was glad I gave up on that idea!! While possible in theory, the extreme freeway traffic in all directions, and fumes are potentially fatal!!

Many of the hotel staff are black or hispanic and this adds a real dimension of fun to the place. I loved it, my Polynesian roots feeling at home instantly! So, the decor might do with a bit of a touch up but all in all, the place sings! I think the term is "sassy".

I had a room on the 14th floor and felt at home. So, the designer in me had a few ideas but, they are not paying me for that so, I made do with what I had!

Also, as a Marriott Rewards member, I got a bonus 500 points and a personal message from the manager. That's appreciation and I noticed!! So often, loyalty means a big ZIP, lip service and fantasy in the eyes of the "givers".

I also ate in the restaurant. Good grilled fish and vegetables with a kilojoule hit of warm, liquid chocolate cake and ice cream. I'm admitting it here: the description got me hooked but a good brisk walk for 90 minutes in the cool air will compensate!!!

Look... NYC is a great place but it ain't cheap. You want to pay more? Sure... Go for it... But, this place has earned a little spot in my heart. That's rare enough and worth a Gold Star!!! Try it.

Room Tip: I was amazed at the freeway traffic, so amazed I took a video!! So... Get a freeway view room!!!! Yo...
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  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_JFK_Mgr, General Manager at Courtyard by Marriott JFK International Airport, responded to this review, November 30, 2012
Thank you for sharing your experiences in our hotel. I was pleased to see that you identified with our "personality" - as you point out a wonderful outgrowth of the diverse backgrounds that we all bring to the team. The team and I are glad you felt at home! I will also share your comments regarding your experience in our restaurant. They will be happy to hear you enjoyed the grilled fish dish. Thank you for choosing the Courtyard by Marriott at JFK. We look forward to welcoming you back to our hotel the next time you are in the NYC/JFK vicinity!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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338 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Forest Park, Illinois
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 5, 2012

I stayed at this hotel in October 2012 for a business trip and this is the best hotel in the area. The staff is great, the food is wonderful and the property is nice and clean. I would reccomend this to anyone having to travel to the JFK area on business.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_JFK_Mgr, General Manager at Courtyard by Marriott JFK International Airport, responded to this review, November 30, 2012
Thank you jspair for sharing your thoughts regarding your recent stay in our hotel. We were pleased to welcome you back! I have shared your comments with our team, so they can be as proud to read them as I was. We greatly appreciate your recommendation as well, word of mouth from our many satisfied and repeat guests is the best from of advertising we have. We are always proud when we hear we've achieved our goal of being the best we can be! Thank you again, we look forward to welcoming you back the next time your travels bring you to the NYC-JFK vicinity.
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Aberdeen, United Kingdom
Top Contributor
263 reviews 263 reviews
116 hotel reviews
Reviews in 121 cities Reviews in 121 cities
163 helpful votes 163 helpful votes
3 of 5 stars Reviewed September 23, 2012

Airport hotels are often in the middle of nowhere and lack character. The Courtyard is 10 minutes by the excellent shuttle to JFK, but best entered late at night as there is nothing to see or do in the near area unless you have transport.
The hotel rooms are dated but reasonably sized. There is a bar / restaurant which has a limited menu. My wife's salmon had to be sent back as it was still cold in the middle, so I suspect that the microwave is the order of the day.
Staff are very good and friendly, and as the rest of the JFK hotels seem to be of similar quality, it is as good a place to rest as any.

Room Tip: arrive late and eat before you get there.
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami Beach, Florida
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed September 19, 2012

I have (unfortunately) had to stay at JFK airports due to missed connecting flights which do not leave me enough time to go into Manhattan and stay in a real hotel. (So near and yet so far. Anyone who knows NYC knows that the trip from JFK can be a nightmare,) It was with much dread that I booked a last minute stay at the Courtyard. In fact, I had stayed here several years ago and would not have lasted the night had it not been for an ample supply of Ambien. It was with much surprise that I entered a room that was completely updated, with an amazing bed and a fully furnished and lavish bathroom. I even had a robe and slippers. This is nothing like any other Courtyard. It is really like a full service Marriott - and a nice one at that. The lobby is dinky, but the staff at the front desk are amazingly helpful which more than makes up for the wafting smell of burgers. The rooms are soundproof, not only against the planes but against the other guests (who, in my experience, have a habit of slamming doors at all hours.) Marriott sent me a review to do after my stay and I received a personal email from the housekeeping manager asking why I only rated the bathroom a 7 out of 10. (Answer: I just returned from the Mandarin Oriental in Las Vegas. The most absurd bathroom ever. Check it out for yourself.) This hotel is $20 more than the other airport hotels. Pay it. Trust me.

Room Tip: Ask for a quiet room on a high floor away from the elevators.
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  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee Vining, California
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 11, 2012

We stayed at the Marriott on our way to Africa from California, and again on our way back (July/August 2012.) During both stays the staff was amazingly helpful and gracious. We felt like we were at a five star hotel, even though the hotel is a nice but fairly basic location with all you need but nothing extra. What makes it a great choice when staying near JFK is that the staff goes out of their way to assist. We had an extra day on the way home, and decided to go into Manhattan. The desk staff at the Marriott located maps for us, and the hotel shuttle took us back to the airport to the train into the city, then picked us up again at the end of the day. The morning of our departure, we missed the shuttle to the airport and they made a special run for us so that we wouldn't be late for check-in. We will stay again if we need a hotel near JFK.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
76 reviews 76 reviews
42 hotel reviews
Reviews in 44 cities Reviews in 44 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed September 5, 2012

The classic JFK situation. Your flight is cancelled for weather or you must can't afford being too far away from the airport, well here is one of your options. Somehow, if you Google it, it pops strong at the top and displays the fact it is highly promoted.
For the right reasons?
Not quite sure. The late check-in was flawless but the staff wasn’t friendly and the receptionist’s mood was close to mine after my long aircraft trip. The place is functional but really overprice for what you get.
The room was good but nothing above the top. The bathroom was not working well. I ended up with a swimming pool since the open floor bath area of the shower (they removed the bath tub and made it a big open shower) wasn't flowing correctly. Nice while you are in the shower, but sucks after wards when you try to get dry. (or not get wet again if you get back in the bathroom, like in the middle of the night when the water on the ground is cold). The tap at the sink was working, but only for hot water. So, brushing your teeth with chlorine soup is not quite enjoyable at all. At least, there was hot water!

So, being located in a not really clean/safe area, overpriced for the service level you get, average staff with average consideration of their customer needs, I would call it a pass for next time. But aren't all airport hotel like that? Dunno. This one is!

Room Tip: Make sure you have checked the other hotels before moving there...
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  • Stayed August 2012, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado Springs, Colorado
Top Contributor
103 reviews 103 reviews
33 hotel reviews
Reviews in 51 cities Reviews in 51 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed September 5, 2012

The staff is outstanding; they are pleasant, customer oriented and knowledgeable. Our suite was first rate with nice amenities and it was spotless.
This would be my first choice when having to suffer through JFK Airport's dirt and disorder. It is a welcome oasis.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott JFK International Airport

Address: 145-11 North Conduit Avenue, Jamaica, NY 11436
Location: United States > New York > Jamaica
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Jamaica
#1 Romantic Hotel in Jamaica
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Courtyard by Marriott JFK International Airport 3*
Number of rooms: 166
Official Description (provided by the hotel):
The Courtyard by Marriott JFK Airport is located adjacent to JFK International Airport in southeast Queens NYC, convenient to Queens, Midtown Manhattan, Brooklyn & Nassau County businesses and attractions. Our 24 hour shuttle makes us perfect for stays the night prior to flying out of JFK or upon arrival to NYC. Take advantage of the JFK AirTrain/LIRR link for quick, convenient, affordable commutes to midtown Manhattan or points east in under 40 minutes. ... more   less 
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Also Known As:
Courtyard By Marriott Jfk International Airport Hotel Jamaica
Courtyard Hotel Jamaica
Marriott Jamaica
Courtyard Jamaica
Jamaica Courtyard
Jamaica Marriott

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