Upon arriving to the hotel myself and friend had quite a lot of heavy luggage, a staff of 5 watched us struggle to unload (we are both very tiny) all of our bags onto a trolley and push it with one commenting from her chair "that tire is flat". We then had to load the luggage into the elevators at separate times due to its weight. Still with no help. We were told upon booking we could also return our rental car to the airport and be picked up from the rental cars location point by the hotel service.. When we called, as advised, to be picked up we were told to get a taxi service to a complete opposite area of JFK before we could be picked up. We ended up paying for the taxi back to the hotel as it would have been the same amount of time. Very disappointing customer service, the ladies at front desk were genuinely unfriendly and unhelpful. On a plus side, the rooms were clean, however we were giving an adjoining room to a stranger, where we were able to hear anything and everything from their room.
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- Also Known As:
- Crowne Plaza Jfk Airport
- Crowne Plaza Jamaica