We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“jasmine the bartender” 5 of 5 stars
Review of Sheraton JFK Airport Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Sheraton JFK Airport Hotel to your Saves list
Sheraton JFK Airport Hotel
3.5 of 5 Hotel   |   132-26 South Conduit Avenue, Jamaica, NY 11430   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Breakfast for 2 Included
Ranked #5 of 27 Hotels in Jamaica
GreenLeadersGold level
1 review
“jasmine the bartender”
5 of 5 stars Reviewed 3 days ago NEW

jasmine is very courteous and respectful and have good customer service skills and she is a very nice person. Very good person to talk to. She is excellent at her job and performs the position much better than any other bartender

Room Tip: rooms on the upper floor is more quite
See more room tips
Green Features: all the employees at the Sheraton hotel are very kind
  • Stayed December 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam1496, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review, today
Dear charles b,

Thank you for your survey along with a perfect score. We are very pleased to learn that your stay with us was very satisfactory. We are even more please you had the chance of meeting one of our superstars Jasmine. We will be sure to pass on your kind words, we're sure she will be pleased.

Thank you again and we welcome you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

176 reviews from our community

Traveler rating
    60
    65
    32
    11
    8
See reviews for
27
21
23
70
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Vancouver, Canada
Top Contributor
68 reviews 68 reviews
33 hotel reviews
Reviews in 29 cities Reviews in 29 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 1 week ago

This particular Sheraton JFK is located about a minute drive from JFK.

I check-ed in around 12AM, check-ed out about 7am for an early flight to Chicago. SPG Platinum benefits were offered but there was no room upgrade.

Room was spacious, clean, and up to Sheraton standards. Also rather quiet, I must say.

The issue was, however, service.
First off, the Sheraton JFK website claims there's concierge service. When called to ask, there was none.

Secondly, the hotel website instructs you to to call the hotel while in transit from the Air Train to Federal Circle to ensure the shuttle arrives on time to pick you up. I was at T8 (American Airlines), so T8 to Federal Circle is about a 2 minute train ride. While on the train, I called the hotel to ask for a shuttle bus. Rather than sending one, the front desk rejected and instructed to call after arrival.

I waited about 5 minutes at the Federal Circle before boarding the shuttle bus, now, wouldn't it make more sense to send while I'm on the train instead?

Either way, good property, average service.

Recommended if you need to stay near the airport.

  • Stayed December 2014, traveled solo
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam1496, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review, 5 days ago
Dear sudosandwich,

Thank you for sharing a detailed review with Trip Advisor regarding your recent stay at the Sheraton JFK hotel. Please accept our apologies for the information regarding the concierge. As we no longer have one on property all our staff members are extremely knowledgeable about things to do around the JFK area and the five boroughs.

For the guest(s) convenience shuttle are dispatched once a call have been placed to the hotel, however we do advise the guest(s) to give us a call back once they have arrived at Federal Circle station and there are no shuttles. This is to eliminate a long wait time for our guests. Once we dispatch the shuttle and it arrives to the pick up area they will pick up guest(s) that are already there and return to the hotel.

Again thank you for staying with and giving us a feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
4 of 5 stars Reviewed 1 week ago

I spend just south of 200 nights a year in hotels, and 50% of them are at the JFK Sheraton. No matter the situation, I can always count on SAM to be thinking two steps ahead of me, and make sure my every need is taken care of. She is a rock star and makes the tough job of traveling worth it!

Room Tip: Try to get a room on the 7th floor if possible
See more room tips
  • Stayed December 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam1496, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review, 6 days ago
Dear Stephen P,
For someone that travels this much I'm TRULY honored you were able to take the time out to share your experience with Trip Advisor. It is fantastic to hear such positive feedback regarding your experience from you. I am delighted to know that I've achieved this goal of ensuring that my guest is always content.

Again thank you so much!!! see you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Always get great service from the staff, and a great nights rest. Very comfortable hotel, with a fantastic restaurant. Sam provided excellent service at the restaurant and I will definitely return next time I'm in the area.

  • Stayed December 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam1496, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review, 6 days ago
Dear KevinVW58,

WOW perfect score!!! thank you!!!. We are delighted to see our repeat guests taking the time our to share their experience with Trip Advisor. Your survey will be shared with the entire staff.

Thank you again, we hope to see you soon.

P.S It was my pleasure being your restaurant attendant for the day.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Plainfield, New Jersey
1 review
5 of 5 stars Reviewed 1 week ago

I enjoyed my stay. I like the fact that we can decided to save the environment by opting out of towel and sheet replacement. Check in was smooth as butter. Sam was my waitress for dinner and she did an excellent job. I will certainly return.

Stayed December 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam1496, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review, 6 days ago
Dear snaps24fire,

Thank you for your survey and for giving us a perfect score. It is with great pleasure to see our guests giving us feedback on how their experiences were and sharing keen details regarding programs that we offer at the Sheraton JFK. Your comments will be shared with the entire team.

Thank you so much for your survey and kind words, It was a pleasure being your waitress for the day.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 1 week ago via mobile

The hotel stay at the Sheraton jerk was amazing. The staff and the manager Samantha Kingston treated my company great. Took care of all our request. Kind hearted and amazing person. Also the restaurant staff Natalie was amazing as well.

  • Stayed December 2014
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam1496, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review, 6 days ago
Dear Vdubzr32,
Thank you so much for taking the time out to write a survey about our property and giving us 5 stars. It was truly a pleasure to wait on you and your team. As a loyal Platinum member to the SPG brand it is always great to see these feedbacks share on social media for future guests.

It was a great experience being your restaurant attendant for the day, I will be sure to pass on your kind words to Nathalie.

Again thank and and we look forward to seeing you soon!!!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

I recently stayed at the Sheraton Hotel for business. Unlike other bar hotels , this bar was awesome. They had 5 TV's and the place was packed. The staff, especially Samatha, made sure our food came out quick and we never waited for our drinks. I will definitely come back.

  • Stayed December 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam1496, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review, 1 week ago
Dear John M,

Thank you for taking the time out to share your experience with Trip Advisor.It is always our pleasure and priority to have a great impact on our guest.

Thank you again for a perfect score and your kind words. We welcome you back when time permits.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Sheraton JFK Airport Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton JFK Airport Hotel

Address: 132-26 South Conduit Avenue, Jamaica, NY 11430
Phone Number:
Location: United States > New York > Jamaica
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Jamaica
#4 Business Hotel in Jamaica
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton JFK Airport Hotel 3.5*
Number of rooms: 150
Official Description (provided by the hotel):
The Sheraton JFK Airport Hotel is a new, full service hotel featuring a sleek design, and everything you need to be comfortable and productive. Located just 0.5 miles from John F. Kennedy Airport ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Starwood, Booking.com, Expedia, Priceline, Orbitz, Hotels.com, HotelTravel.com, Travelocity, TripOnline SA, Odigeo and Tingo so you can book your Sheraton JFK Airport Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Jamaica Sheraton

Owners: What's your side of the story?

If you own or manage Sheraton JFK Airport Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.