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“I beg to differ!” 4 of 5 stars
Review of The Hotel Ithaca

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The Hotel Ithaca
3.0 of 5 Hotel   |   222 S. Cayuga St., Ithaca, NY 14850 (Formerly Holiday Inn Ithaca)   |  
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Phish Magnaball Package
Ranked #11 of 19 Hotels in Ithaca
Pittsburgh, Pennsylvania
1 review
1 helpful vote 1 helpful vote
“I beg to differ!”
4 of 5 stars Reviewed June 15, 2007

I just returned from a stay at this hotel and respecfully disagree with the less-than-favorable previous responses. My room was well appointed, and immaculate. Although it appeared that many events were being hosted (There were rows of gift baskets behind the desk.) , the staff at the front desk were attentive to everyone's needs. Yes...it IS an older hotel, but it has kept pace with the times. The location downtown is great; parking is convenient As an aside, I left my cell phone in the room and discovered it missing when I got home. Housekeeping had secured it, turned it off to save the battery and were most accomodating about getting it returned to me!

Stayed June 2007
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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306 reviews from our community

Traveler rating
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    90
    60
    27
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
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English first
New York, NY
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 12, 2007

This place is a dump, and the staff is unfriendly. I am learning to avoid Holiday Inns. This place was noisy and had water damage. No decent business facilities.

Stay somewhere else while in Ithaca.

Stayed April 2007
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manhasset, New York
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed April 12, 2007

We had made a reservation directly with the hotel, but even though we arrived at 4:30pm, our room was not ready! We were given a couple of free drink coupons and told it should be ready by 6:00, but when we came back after 6:00, it still was NOT ready!! One supervisor at the front desk was helpful--he seemed concerned and wanted to help, but was at the mercy of the inept housekeeping staff. After being given more drink coupons and a reduction in our hotel rate, we were made to wait some more. When our room was finally ready, we had to haul all our luggage up two flights of stairs to the second floor (no elevator to that portion of the hotel!) and when we got in we were disgusted to find that our "non-smoking" room REEKED of smoke! Again, we found our way back to the desk, had to wait for the one competent supervisor to come back to the desk (he was off putting out some other "fires") to rearrange our reservations. We then had to haul our luggage back down to the first floor to our new room on the first floor, which was missing pillowcases and had clearly been given the speedy version of a cleaning--sheets not put properly on the bed, stains on the comforter, hairs on the bathroom floor--UGH!! It was a night I hope to put out of my memory....

  • Stayed April 2007, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYC
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed March 23, 2007

I stayed here in January 2007 for 3 nights. I had booked the room months earlier on an Internet "Winter Weekend" special, but when I arrived the staff claimed they knew nothing about such a special, even when I showed them a copy of the web page. They insisted on registering me at a much higher rate until I called the Priority Club number (thank goodness for cell phones).

Although I was told I could reserve a shuttle bus to the Cornell campus, whenever I showed up in the morning for my reservation the person at the desk looked at me in surprise. Usually, the shuttle was not available. To their credit, when this happened they called and paid for a cab, but cabs in Ithaca are like buses, they travel all over town picking up fares and I was late for my meeting.

In addition to these service problems, I could hear the people in the room above all night long. It sounded like they were doing somersaults on the bed. The management did take care of this problem, but why did I have to experience it in the first place?
I would never stay here again.

  • Disliked — Staff did not honor web special booking.
  • Stayed March 2007, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 1, 2006

Staff were friendly and helpful. Rooms are clean and adequate, but the air conditioning wasn't great a bit noisy. Many of the rooms cannot be accessed through the main part of the building, you have to go around the side and up the stairs. It has a nice car park, which was helpful.

  • Liked — Price
  • Disliked — Hard to access some rooms
  • Stayed June 2006, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NY
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 17, 2006

The hotel was great. Very clean, with nice pool and nice staff. Very helpful with providing Ethernet connection. Max's Grill also had great food.

Stayed May 2006
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed March 22, 2006

This was a very nice hotel for the price, and the rooms are very comfortable. The best thing though was the service - I did have a few snags with my room (the hairdryer, heating unit and phone all broke during the course of 2 days), but the staff were right on it, and fixed things straight away where possible. The heater couldn't be fixed so they helped me to move to an identical (good corner) room on the next floor up, and gave me vouchers for free food and drink.
If I was going back to Ithaca I would stay there again. I liked the nice touch of the free water and goody bag on arrival for Priority Club members too.

  • Stayed March 2006, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Hotel Ithaca

Address: 222 S. Cayuga St., Ithaca, NY 14850 (Formerly Holiday Inn Ithaca)
Phone Number:
Location: United States > New York > Finger Lakes > Ithaca
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 19 Hotels in Ithaca
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Hotel Ithaca 3*
Number of rooms: 180
Official Description (provided by the hotel):
Welcome to The Hotel Ithaca located in the heart of the beautiful Finger Lake Wine Region on the Ithaca Commons. Our hotel offers an indoor pool, fitness room, two penthouse suites and our restaurant, Max s Classic American Grill featuring thick, juicy burgers and nostalgic diner specialties.While staying in Ithaca, shop in one of a kind specialty boutiques on the Ithaca Commons, take in a show at the Historic State Theatre, enjoy a glass of wine along the Cayuga and Seneca Lake Wine Trails or take a stroll along Taughannock and Buttermilk Falls. Come and enjoy a summer of festivals and events including the annual Ithaca Festival , Finger Lakes Wine Festival , Grassroots Festival , and the Dragon Boat Festival . NASCAR and Indy fans will love to catch a race at Watkins Glen International Raceway. The Hotel Ithaca is an ideal location for business travelers and college families. We are only a mile away from Cornell University and Ithaca College, and close to many companies including Emerson Power Transmission, Borg Warner, TPG Inc., Goodrich Ithaca Space Systems, Wilcox Press, Cargill Inc. and Cayuga Medical Center. We are the perfect location for planning your next business meeting, seminar, wedding or small convention.The Hotel Ithaca awaits your arrival! ... more   less 
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Also Known As:
Holiday Inn Ithaca Hotel Ithaca
Ithaca Holiday Inn

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