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“Wonderful hospitality!” 5 of 5 stars
Review of Homewood Suites by Hilton Ithaca

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Homewood Suites by Hilton Ithaca
3.0 of 5 Hotel   |   36 Cinema Drive, Ithaca, NY 14850   |  
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Ranked #2 of 19 Hotels in Ithaca
1 review
6 helpful votes 6 helpful votes
“Wonderful hospitality!”
5 of 5 stars Reviewed April 20, 2014

From the General Manager Mohamed Abdelrehim, Sales Mgr, Lindsey McDonald, Akina Yokoyama Front desk Supervisor and Sandy Kitchen Supervisor we received the most wonderful and friendly reception. Each and every one of these individuals went out of their way to assist us in every way possible to make our stay as comfortable and pleasant as possible.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHGGuestService, General Manager at Homewood Suites by Hilton Ithaca, responded to this review, April 25, 2014
Thank you very much for taking the time to write such a great review about our services and our team. We are delighted to hear about your wonderful experience in our hotel. Please also allow me to thank you for your positive comments with regards to my team who looked after you during your stay with us, some of whom you have personally acknowledged. I will definitely ensure that your compliments are shared with them.

Once again, thank you for taking the time to post your review on TripAdvisor, and we look forward to having the pleasure of welcoming you back in the near future.

Warmest Regards,
Mohamed Abdelrehim
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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355 reviews from our community

Traveler rating
    219
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    22
    8
    6
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
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  • German first
  • Japanese first
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English first
Norwich, Vermont
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 19, 2014

Some deceptive marketing ploys started our stay with hassles after a long, long drive -- the front desk staff went out of their way to compensate for a screw-up by Hilton's main booking office, and actually delivered. After that, it was an entirely pleasant stay: decent quality room and facilities, good location for Ithaca and surroundings, albeit the hotel itself is in a less-than-attractive neighborhood with very little appeal. The price is not particularly competitive for a short stay, but the fact that the rooms come with a decent kitchen means that a longer stay could be more economical. The "pet friendly" policy comes with a fairly hidden $100 fee, so for anything less than a week it's not friendly at all. Buyer beware. Breakfast and the included dinner buffet was mediocre at best, but would do in a pinch.

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHGGuestService, Manager at Homewood Suites by Hilton Ithaca, responded to this review, April 21, 2014
Thank you for being a guest of our hotel and for sharing feedback from your stay with us on TripAdvisor. I was pleased to read your review, and I am happy to know that overall you had an enjoyable stay with us!

I would like to thank you for your positive comments about our front desk staff with regards to your arrival experience. With that said, I am very sorry that you didn't know about the pet fee. Due to all rooms being pet friendly, this fee covers deep-cleaning procedures in the room.

We hope that your travels will bring you back to Ithaca in the near future, it would be a pleasure to have you stay with us again.

Mohamed Abdelrehim
General Manager
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Las Vegas, Nevada
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 18, 2014

Best hotel we have stayed in in for quite awhile ..plenty of room,Clean and quite.I wish there was more like this hotel where I travel in the USA. the price was higer then most citys I traveled but all hotels in the area were pricey but I recommend this hotel . We loved our big suite with kitchen area ,Hot breakfast daily which was great location 8min from cornell compus . Even with very busy hotel for college weekend everyone made us feel right at home. Great hotel we will be back for College move in week.

Room Tip: book your reservation early for college weeks.
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHGGuestService, Manager at Homewood Suites by Hilton Ithaca, responded to this review, April 21, 2014
Dear John R, I really appreciate that you took the time to let us know about your most recent stay with us. Thank you for your fantastic review and your kind words.

We are pleased that you and your family enjoyed our hotel and we left you with such a wonderful experience and I was happy to read that you would highly recommend us! Thank you for complementing our teams efforts. We will ensure that your next stay is as fantastic as this one, and we can’t wait to welcome you back again in August.

Best Regards,
Mohamed Abdelrehim
General Manager
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Watchung, New Jersey
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 18, 2014

homewood is consistently a ggood place to stay when we travel with family. The pluses in this one.....pool and hot tub immaculate, rooms very clean and fresh, location good to visit Cornell, a few minutes drive to campus......the negatives....price, it is in the higher range for Home wood and we had a major problem the Sunday night we were there with breakfast. They ran out of at least half the stuff- fruit, yogurt, syrup, even coffee was out (all 3, decaf, robust and regular), muffins, pastry..... the staff was running around trying to get things out....the delivery truck came in mid breakfast, they were actually unloading food and throwing it in the microwave.....it put us behind for our morning and kids ended up having to grab something else to eat later elsewhere....manager did make good on their 100% satisfaction guarantee, otherwise would have rated lower...... just poor planning/ordering which should have been avoidable

  • Stayed April 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHGGuestService, Manager at Homewood Suites by Hilton Ithaca, responded to this review, April 21, 2014
Thank you for taking the time to review our hotel and sharing your comments with us. I’m very pleased to read that you enjoyed our pool and hot tub and found our accommodations clean and comfortable.

I also want to thank you for letting us know about the breakfast service I appreciate your candid comments. Our guests' comfort and satisfaction is always our top priority, Your feedback certainly will help us to find ways to address this and I will have a conversation with my team that oversees this area and work toward improvement.

Overall, it seems like your experience was generally positive, and should you return, please be sure to let me know so I can work with you to be sure that your stay is not just okay, but a great experience! Again, thank you for sharing your feedback with us.

Mohamed Abdelrehim
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westchester, New York, United States
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 17, 2014

We originally had reservations at the Tripp Ithaca Hotel. Upon checking in there, they put us into a room that was not what we had reserved. After an hour of no results, we stayed overnight at the "Trip" and woke up to roaches in the room. We quickly checked out, and went around the corner to the Homewood. What a difference. Beautiful lobby, bubbly staff, spacious clean room, and comfy bed. Need we say more??? Highly recommend the Homewood!

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHGGuestService, Manager at Homewood Suites by Hilton Ithaca, responded to this review, April 21, 2014
I really appreciate that you took the time to let us know about your most recent stay with us. We are delighted to hear about your wonderful experience in our hotel and I was happy to know that you would highly recommend us!. We will ensure that your next stay is as fantastic as the first one and we look forward to welcome you again soon.

Warmest Regards,
Mohamed Abdelrehim
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Babylon, New York
Top Contributor
58 reviews 58 reviews
29 hotel reviews
Reviews in 32 cities Reviews in 32 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed April 12, 2014

This hotel was a true pleasure to stay at. From the staff, premises, amenities and location, it has it all together. We appreciated the pool area with the really nice hot tub, with great warmth and nice jets. Both the pool and hot tub were impeccably clean. Our suite was clean, well stocked and nicely adorned. We look forward to traveling to Ithaca again and staying here.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHGGuestService, Manager at Homewood Suites by Hilton Ithaca, responded to this review, April 14, 2014
I really appreciate that you took the time to let us know about your most recent stay. We are grateful for the detailed observations and feedback of our repeat guests like you. I'm so pleased to know how wonderful your stay has been with us at Homewood Suites Ithaca. Thank you for sharing your pleasant feedback and indicating that you will return to our hotel for your next visit to Ithaca.

Best Regards,

Mohamed Abdelrehim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ithaca, New York
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 10, 2014

My family stayed at the Ithaca Homewood Suites for two months after losing our home to a fire.

The greatest take away of my experience is how the staff embraced the philosophy of an extended stay hotel versus that of a short term hotel. The service was dedicated and efficient as you would expect but there was a clear effort to create a personal experience by getting to know us. I am grateful for the effort they made to provide thoughtful accommodations based on what they learned from our interactions.

In turn, I was able to get to know the staff and I can assure you that the staff is dedicated to providing you with a great experience. They take pride in their work and it shows in the maintenance of the facilities, the food preparation and the communication with the guests.

Enjoy your stay.

Stayed January 2014, traveled with family
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHGGuestService, Manager at Homewood Suites by Hilton Ithaca, responded to this review, April 14, 2014
Dear Mike P, Thank you for sharing your extended stay experience at Homewood Suites Ithaca with us and the TripAdvisor community. We appreciate your feedback and we're very proud to have provided you with a successful stay.

It was a great pleasure having you all as a part of our Homewood Ithaca family for the past 3 months! It was truly moving to read such a great review especially your exceptional praise for our associates.

On behalf of the Homewood Suites Ithaca team, I thank you again for your review. We all look forward to catching up with you and the family again in the future.

Warmest Regards,

Mohamed Abdelrehim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Ithaca

Address: 36 Cinema Drive, Ithaca, NY 14850
Phone Number:
Location: United States > New York > Finger Lakes > Ithaca
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Ithaca
#2 Business Hotel in Ithaca
#2 Family Hotel in Ithaca
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Ithaca 3*
Number of rooms: 91
Official Description (provided by the hotel):
The Homewood Suites by Hilton® Ithaca hotel is the only all-suite hotel in Ithaca, New York. Situated in the heart of the beautiful Finger Lakes Region, our hotel offers central hotel accommodations for both extended stay and short-term guests, that's near some of Ithaca's main attractions. ... more   less 
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Also Known As:
Homewood Suites Ithaca Hotel Ithaca
Homewood Ithaca
Ithaca Homewood Suites

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