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“Homewood and Orbitz are a bad combination” 2 of 5 stars
Review of Homewood Suites by Hilton Ithaca

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Homewood Suites by Hilton Ithaca
3.0 of 5 Hotel   |   36 Cinema Drive, Ithaca, NY 14850   |  
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Ranked #2 of 19 Hotels in Ithaca
Certificate of Excellence 2014
Bethesda, Maryland
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“Homewood and Orbitz are a bad combination”
2 of 5 stars Reviewed July 28, 2013

Booked a non-smoking room via Orbitz at this property. At check in, the clerk tried to trick me into thinking that I was getting a non-smoking room, which was not the case. It was a smoking room and reeked of tobacco (with a sickening overlay of room fragrance).
Went back to the desk and was told "Sorry, you booked and prepaid through Orbitz, so there is nothing we can do, we are completely sold out." Of course, while I was standing there, other people were still checking in.
So, the bottom line is this - if you make your reservation through Orbitz, you get what you get. I will never do it again and now you have been warned!

  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHGGuestService, Manager at Homewood Suites by Hilton Ithaca, responded to this review, August 1, 2013
Leslie B,

Thank you for sharing this feedback on your recent stay with us. I apologize that you were not happy with your room assignment as we strive to make sure all guests receive the room they are expecting.

A good tip that I like to pass on to our all our guests is to book direct on the Homewood Suites website using our Suite Selection tool to reserve exactly the suite type they prefer.

Every bit of information TripAdvisor members share with us is reviewed and shared with the key members of the hotel team, so I assure you that we are looking into the situation concerning the room type issue that you shared with us. Once again, I apologize we were not able to accommodate your room choice during this stay at our property and I hope you will give us another chance to show you the complete quality stay you deserve should you return to our area in the future.

Thank you,
Mohamed Abdelrehim
Homewood Suites Ithaca
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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394 reviews from our community

Traveler rating
    247
    110
    23
    8
    6
See reviews for
216
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87
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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English first
Grand Island, New York
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 25, 2013

I stayed at Homewood Suites while on a business trip to Ithaca for three nights and was accompanied by my husband and daughter. The whole staff was warm and welcoming and continuously went above and beyond for us. The kitchen staff (Ms. Sandie and Ms. Deb and all the others) were super courteous and made us feel at home...we looked forward to seeing them each morning! The breakfasts and weeknight dinners were delicious. The eating area was clean and well stocked, as were the suites. King bed was amazing and the pillows were the most comfortable I have ever had at a hotel. The pool was perfect temperature and very clean. The front desk gave us a terrific restaurant suggestion that we were beyond happy with. I have never been so enamored with a hotel...no doubt this will be my go-to hotel if I need to return to this area!

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
st louis, United States
1 review
4 of 5 stars Reviewed July 25, 2013

Great hotel, book online for the best price, u can't beat being served a hot breakfast AND hot dinner for the price. Pack a room deodorizer as the bathrooms don't have an exhaust fan. our suite had a full kitchen stocked with cookware, utensils, stove, fridge, sink dishwasher, towels, minimal dishes , and coffee pot.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 25, 2013

Stayed here while daughter was at camp at Cornell. Very clean and spacious room. Happy hour was more like dinner and was very good. Had a problem at checkout with my bill and the front desk and manager could not have been more helpful.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newark, Delaware
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 25, 2013

The Homewood Suites in Ithica is a decent hotel with very nice people working there, however the food served at the night reception and the breakfast offered leaves a lot to be desired. It was some of the worse food I have ever been served at a Homewood Suite.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 23, 2013

This is the best place to stay in Ithaca/Cornell other than the Stadler in Cornell. Large suite and comfortable sofa bed. Book well in advance since it is very full beginning and end of school years. Very close to Cornell

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delmar, NY
Top Contributor
143 reviews 143 reviews
47 hotel reviews
Reviews in 85 cities Reviews in 85 cities
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed July 22, 2013

Stayed here for a weekend family get together, reserving 3 one bedroom suites.
Requested the rooms be next to each, and they complied even having two adjoining suites, which worked out very nicely.
Hotel very conveniently located near shopping, major highways - a short drive to Cornell and downtown.
Hotel has a nice appearance and is very clean. The suites were a good size with a full kitchen and bedroom. Lobby nice.
Good facilities with a mini store for snacks and frozen food, indoor pool with a fitness center. The free wifi worked great.
Breakfast was very good, basic cold items, with several hot items including eggs, sausage,bacon, potatoes and waffles.
The service however was not up to the quality of the rest of the hotel. The staff at breakfast could have done a better job. For instance, when I informed one of them oj was watery, she simply put a spoon in the juice machine and stirred it a little. It was still watery. (the next morning it was fine).
The front desk made a few mistakes. When I made the reservation and checked out I told them to make sure I got billed for all 3 rooms. They billed each party; a minor inconvenience.
Also one of the parties checked out a day early, and the front desk mistakenly changed the key code to our room, and we temporarily locked out and had to get new keys. Again, just a minor inconvenience.
Maybe the front desk had a bad day or two.
All in all it was a great stay at an excellent well located clean hotel with great suites and many perks. Everyone in our party had a great time.
I will give the staff the benefit of the doubt. I think that the front desk may be understaffed, and it was a full house. They were very pleasant, though. I would definitely give them another chance and stay again.
It is too GREAT a VALUE to pass up

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Ithaca

Address: 36 Cinema Drive, Ithaca, NY 14850
Phone Number:
Location: United States > New York > Finger Lakes > Ithaca
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Ithaca
#2 Business Hotel in Ithaca
#2 Romantic Hotel in Ithaca
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Ithaca 3*
Number of rooms: 91
Official Description (provided by the hotel):
The Homewood Suites by Hilton® Ithaca hotel is the only all-suite hotel in Ithaca, New York. Situated in the heart of the beautiful Finger Lakes Region, our hotel offers central hotel accommodations for both extended stay and short-term guests, that's near some of Ithaca's main attractions. ... more   less 
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Also Known As:
Homewood Suites Ithaca Hotel Ithaca
Homewood Ithaca
Ithaca Homewood Suites

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