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Hilton Garden Inn Ithaca: Traveler Reviews

130 East Seneca Street, Ithaca, NY 14850
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Hilton Garden Inn Ithaca
Ranked #5 of 18 hotels in Ithaca
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197 reviews from our community

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Traveler rating
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    90
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Date Rating
Santa Cruz, California
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
“great rooms, wonderful staff”
5 of 5 stars Reviewed February 7, 2013

I've stayed here twice on business trips to Ithaca. The hotel is wonderful, with the experience greatly enhanced by their wonderful staff. The rooms are up to date and comfortable -- very cozy. The location is terrific, right off the Ithaca Commons, and with a Starbuck's adjacent to the lobby. The staff are super friendly and helpful, always willing to arrange shuttle rides to the airport, Cornell campus, etc. Definitely my favorite place in Ithaca.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask gmansc about Hilton Garden Inn Ithaca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JerryArsen, General Manager at Hilton Garden Inn Ithaca, responded to this review
February 12, 2013
Thank you for your great review! We appreciate all of your advice and tips on the hotel and area to the other travelers who are sure to read our reviews. We find many travelers like yourself stopping here as we are a central location between the Finger Lakes and we are very happy to be able to accommodate you. I am going to share your review with all of our departments and again, thank you for all that you wrote. Hopefully we will see you back at the Hilton Garden Inn in Ithaca on your next trip. Happy travels to you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Syracuse, New York
Senior Contributor
46 reviews 46 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
152 helpful votes 152 helpful votes
“Friendly staff and location make up for lack of "zip" in room”
3 of 5 stars Reviewed January 24, 2013

This hotel is really well situated in downtown Ithaca. Great to get out and walk around, close to restaurants and shopping, down the hill from Cornell, convenient parking across the street. Staff is helpful and welcoming. They gladly changed our room when we asked for something away from the elevator. There is a bar/restaurant and morning breakfast if you choose. Also a starbucks in the hotel. Room had a fridge. These are the pluses.

Room was musty smelling and our "king" bed really wasn't. The bathroom shower needed to be bleached or regrouted - some mildew spots apparent. The maid service was less than stellar, forgot to replace glasses, didn't empty and change the icebucket liner and didn't refold towels. I'm not saying the room was dirty but the attention to detail here didn't jive with the lobby staff and service. These little things do make a difference. If these changes were made I'd give the Very Good rating.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 4 more reviews by RidlerGirl67 for Ithaca
Ask RidlerGirl67 about Hilton Garden Inn Ithaca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JerryArsen, General Manager at Hilton Garden Inn Ithaca, responded to this review
February 1, 2013
Thank you for staying with us and sharing your kind words and constructive feedback. We appreciate your input on the level of detail and quality of our housekeeping staff and we will surely pass this information along so we can work to improve this aspect of our service. We are glad to have met your needs for comfort and location in the area and hope you will consider staying with us again should your travels return you to Ithaca in the future.

Thank you,
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Wilmington, DE
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
“Lacking customer service”
2 of 5 stars Reviewed January 7, 2013

This was my second time calling trying to get clarity about a lottery system set up for guests during Cornell Univerisity graduation in 2014. The manager I spoke with was quite rude and according to some of the previous messages on TripAdvisor this is not her first time. She stated her name was Melissa [--] and essentially told me that it doesn't matter that I'm a HHonors member when staying at this location. Really? So, myself and the company I work for spend hundreds of thousands of dollars a year using Hilton instead of the comepetition when we travel and it doesn't matter? Her response was 50% of the parents of graduates are HHonors member. (who says that?) My response was than 50% of the parents/family should have preference. Some type of professional development or customer service training needs to be given to her when speaking to customers on what is appropiate and what's not. If you are unable to explain or talk in a non condescending voice than maybe you should forward the call to your manager or the GM.

I understand the purpose of trying to streamline the amount of guests during a busy time but a lottery system that doesn't provide preference to HHonors silver, gold and diamond members? Whose idea was that and how do you employ customer service to loyal Hilton guests? Well, Melissa thought she would "educate" me by saying the Hilton Garden Inn in Ithaca is not owned by Hilton. Yes, that was a Managers answer to this problem. I started to explain franchising but decided I needed to speak with her manager or atleast someone who makes decisions because clearly she doesn't. Eventually, I was forwarded to a voicemail of another manager, Melissa [--] and waiting for a call back. I hope the GM or whoever responds on here can provide clarity and explain why the best option to solve a busy hotel season was to potentially deny HHonors members the ability to stay at this hotel.

  • Stayed January 2013, traveled with family
    • 1 of 5 stars Service
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Ask Nicky M about Hilton Garden Inn Ithaca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JerryArsen, General Manager at Hilton Garden Inn Ithaca, responded to this review
January 24, 2013
Thank you for your recent inquiry regarding the Hilton Garden Inn Ithaca on 01/10/2013. We apologize for any inconvenience this may have caused and I do want you to know that Melissa is not a manager. I had sent you an e-mail on Jan 10th at 3:39 pm explaining why a lot of the hotels in this area use a lottery system.
Because the two colleges are such a high demand weekends this policy has been in place for many years to give everyone a fair and equal chance. Our hotel is sold out a year in advance for any of the college weekends. On June 1st our lottery will open for the 2014 graduation. Guests wanting to get into the lottery need to call the hotel or stop by and fill out the lottery form. By July 15Th we do a fair and equal chance drawing and inform the winning guest by email, a contract will then go out requiring a non-refundable deposit.; in fact almost all the hotels have the same lottery policy’s as we do.
If you have any further questions regarding this matter, please feel free to contact me directly at 607-277-8900
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San Diego
Top Contributor
86 reviews 86 reviews
45 hotel reviews
Reviews in 49 cities Reviews in 49 cities
33 helpful votes 33 helpful votes
“Great location”
4 of 5 stars Reviewed January 5, 2013 via mobile

Great location right on the Ithaca Commons area. The parking is a little quirky. You use the high rise garage for free which is a block BEFORE the hotel. So after you stop out front you have to back around the block. But after that you can walk to a variety of places for dinner. Get a room high up on the east side of the building for a nice view.

Stayed January 2013, traveled as a couple
Was this review helpful? Yes
Ask clherrick about Hilton Garden Inn Ithaca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JerryArsen, General Manager at Hilton Garden Inn Ithaca, responded to this review
January 7, 2013
Thank you for staying with us at the Hilton Garden Inn Ithaca, NY. Also, thank you for the Trip Advisor posting regarding your experience during your recent stay. I will be sharing your review with the entire staff as we take great pride in providing our guests with an excellent product and services.
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Liverpool, New York
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
“HONESTY AND COMFORT ARE THE POLICY HERE!!!”
5 of 5 stars Reviewed January 1, 2013

On our 30th anniversary tour and I lost my wedding band at the hotel. I was in the fitness center and tied it to my shoelace so i didn't damage it lifting weights. To make a long story short, halfway to Toronto, I noticed my ring was missing and panicked. I had untied my sneakers and forgot about the ring.

I called the hotel and talked to Ian at the front desk. He said he'd get right on it.
Well, we got about 50 miles further and I just had to pull over and find out the results. I called the hotel and asked to speak with the manager. Ian answered and asked if I was the guy with the missing ring. He said "I have it in my hand." WHEW!

Needless to say, they could have made some extra holiday cash, but they took the high road and got my ring back to me.

A great place to stay. Especially room 842! What a view!

Thanks to the staff!

Room Tip: ask for room 842.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask tk369 about Hilton Garden Inn Ithaca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JerryArsen, General Manager at Hilton Garden Inn Ithaca, responded to this review
January 3, 2013
Thank you for your great review! We appreciate all of your advice and tips on our hotel. I am so glad we were able to find your wedding ring and get it back you. I know how I would feel if I had lost my wedding ring. We are very happy to be able to accommodate you. I am going to share your review with all of our departments and again, thank you for all that you wrote. Hopefully we will see you back at the Hilton Garden Inn in Ithaca on your next trip. Happy travels to you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Hilton Garden Inn Ithaca

Also Known As:
Hilton Garden Inn Ithaca Hotel Ithaca
Hilton Garden Inn Ithaca Hotel
Ithaca Hilton Garden Inn
Hilton Ithaca
Ithaca Hilton
Address: 130 East Seneca Street, Ithaca, NY 14850
Phone Number:
Region: United States > New York > Finger Lakes > Ithaca
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Onsen Hotels in Ithaca
#4 Family Hotels in Ithaca
#4 Business Hotels in Ithaca
Price Range: $$
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