I've stayed at Country Inn & Suites a number of times; it's just a mile down the road from Ithaca College, where my daughter goes and I've always been pretty pleased. I reserved my room a number of weeks ago for an August stay of 2 nights. Instead of going through the hotel directly, I booked through Hotels.com as the price was a little better. Today, I got an "urgent" email from the web site, telling me the hotel cannot accommodate me after all, and I need to call Hotels.com to get a different hotel.
Now mind you, the room I booked was in advance and NON-CANCELLABLE. Apparently, though, the hotel has the option to CANCEL YOU. I was told that the Inn canceled dozens of reservations, some of which may be due to their having to accommodate Ithaca College students.
I can't blame Hotels.com for this. In fact, they bent over backwards to help us get a room at another hotel in Ithaca that was more upscale and more expensive for the same price we paid, and will refund the money we have to spend on breakfast and parking (since Country Inn provides both of these free and the new hotel doesn't).
If Country Inn can just cancel your non-cancellable reservation, I don't think I feel secure booking a room with them again. I have heard that a slew of IC students will be rooming there this Fall, but school doesn't even begin yet when we plan to be there in mid-August, so I don't get why they put us out like this.
- Also Known As:
- Country Inn & Suites Ithaca Hotel Ithaca
- Country Inn & Suites Ithaca Hotel
- Country Inn And Suites Ithaca
- Country Inn Ithaca
- Ithaca Country Inn
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