when i arrived at the hotel late at night the front desk was extra nice and very friendly. They recognized me as a Gold elite member made me feel very welcome. I used a free night hotel stay at this hotel and i must say it was well worth it. The reason i am giving 1 less star is because of a couple things i noticed:
1) when i got into the room the vent hood on the wall was hanging off and was okay but if kids were there it would not be been good
2) i asked for a fridge in my room but its fine that it didnt. I am not super picky that i needed one but i do enjoy my drinks cold.
3) The concierge lounge when we went up for breakfast only had eggs and some breads and fruits. It was fine and i had oatmeal but i am used to eggs, bacon, sausage and other things.
The hotel itself is very spacious and has a decent gym was good equipment with the pool situated in the same area. The showers are nice a powerful and hotel again was very accommodating and staff was very friendly. i would def come here again.