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“Great Customer Service” 4 of 5 stars
Review of Marriott Islandia Long Island

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Marriott Islandia Long Island
3.5 of 5 Hotel   |   3635 Express Drive North, Islandia, NY 11749   |  
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Special Offer
FREE Wi-Fi
Ranked #1 of 2 Hotels in Islandia
Certificate of Excellence
Sugar Grove, Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Great Customer Service”
4 of 5 stars Reviewed July 19, 2014

The hotel is a very clean, pleasant place to stay whenever in Central Long Island. Only 15 mins from ISP Airport (which is super convenient),
The "personality" of this hotel is the staff. A very knowledgeable and super courteous staff. A few stand-outs on the staff are:
One of the most caring and polite individuals is Megan at the Receptionist Desk. It's worth waiting for her to check you in. She exemplifies Customer Service!
Another honorable mention is Vincent, he's the Bell Captain. If you want to observe dedication and caring for guests, check this guy out. Vincent will go out of his way to ensure your stay is the best experience possible. And if you need a recommend on a great place to dine, ask Vincent:)
Thanks for the great stay!

Room Tip: Tell Megan what you are looking for in a room, she'll do her best.
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  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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488 reviews from our community

Traveler rating
    285
    119
    58
    17
    9
See reviews for
123
60
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185
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
1 review
5 of 5 stars Reviewed July 18, 2014

Our bartender George was fantastic and so friendly. He was the best he made our visit the best time And enjoyable by all of us Because of him we will be back and hope he is there he is the best all of the employees should be as nice and friendly and helpful as George

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 18, 2014

Our bartender George is extremely nice and friendly...made our visit a time to remember.....he is very personable and makes you feel special...very knowledgeable of all the drinks and what would appeal to you...thank you George

Stayed July 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 18, 2014

This is my preferred hotel when staying in Islandia. It has free shuttle to train station and to near by places. nice and friendly stuff and big clean rooms. The breakfast is very rich. I would recommend staying there

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patterson, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 15, 2014

The experience was wonderful. I received an email offering the mobile app to quicken the check in process. The staff was courteous and helpful. I realized after leaving that I had left my necklace there and I knew it would be gone forever BUT the staff, Margot & Emeli in particular, were honest and found it!! I couldn't be happier.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Wylie, South Carolina
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 15, 2014

We have come to enjoy spending our last night of visiting Long island at the Marriott Islandia. Not only is it close to the airport but also to the LIE for times when we are driving. What continues to make our stays so enjoyable is the incredible hospitality of the staff and the beautiful rooms in the hotel. This particular trip we traveled by plane and had some difficulty getting our boarding passes to print out in the Business Center. Jennifer at the front desk was quick to offer assistance and we had our boarding passes in hand within minutes. She is the prototype of staff members that we have come to enjoy with each of our stays at the Islandia and we thank her and the rest of the staff that made our most recent visit so enjoyable. We look forward to a return stay in the Fall.

Room Tip: We have been on three different floors and at different locations in the hallways and each room has...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Islip Terrace, New York
1 review
5 of 5 stars Reviewed July 10, 2014

What a great experience from beginning to end. Karyn Geoghan helped us with the reservation. She was courteous, helpful and full of information, it was a great beginning. Once we arrived each staff member greeted us warmly and asked if we needed anything. We were disappointed that there was no refrigerator in the room, but this was quickly fixed. The pool was fantastic! It was tucked away in the corner and was perfect. The pool was very clean and well maintained. The pool cleaning staff came to clean up every 30 minutes or less and made sure the floors and towels were all ok. The hotel was dated a bit, but this was quickly overlooked ( & forgotten) due to the brilliant hospitality we received everywhere we turned. The staff exceeded our expectations and we look forward to our next.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marriott Islandia Long Island

Address: 3635 Express Drive North, Islandia, NY 11749
Location: United States > New York > Long Island > Islandia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in Islandia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Marriott Islandia Long Island 3.5*
Number of rooms: 278
Reservation Options:
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Also Known As:
Marriott Islandia Long Island Hotel Islandia
Islandia Marriott

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