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“TRIP FOR TWO” 4 of 5 stars
Review of Hampton Inn Rochester-Irondequoit

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Hampton Inn Rochester-Irondequoit
2.5 of 5 Hotel   |   1323 East Ridge Road, Irondequoit, NY 14621   |  
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Ranked #1 of 2 Hotels in Irondequoit
1 review
“TRIP FOR TWO”
4 of 5 stars Reviewed April 20, 2014

My girlfriend and i thought i was nice of the hotel to give us the hospital rate, since her uncle was staying in rochester general, the breakfast and the staff were very helpful, and it was an over all great experience despite the circumstances.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda G, Director of Sales at Hampton Inn Rochester-Irondequoit, responded to this review, May 30, 2014
Dear Joseph N,

I am sorry to hear of the circumstances that brought you to our hotel but I am very glad that your stay was comfortable and that we were able to offer you the discounted hospital rate. The On the House Hote Breakfast is definitely a fan favorite around here. We look forward to seeing you next time, hopefully for leisure this time! Have a great summer.

Sincerely,
Linda Gabbert
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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181 reviews from our community

Traveler rating
    93
    62
    16
    4
    6
See reviews for
71
37
12
43
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Staatsburg, United States
1 review
4 of 5 stars Reviewed April 10, 2014

I recently brought a group of middle school students for an academic competition in Rochester and stayed at the Hampton Inn. the accomadations were great but the most outstanding thing was the awesome staff. They went out of their way to be helpful and to make sure we were comfortable and safe. We will definitely stay at theis hotel when we return next year!

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda G, Director of Sales at Hampton Inn Rochester-Irondequoit, responded to this review, April 28, 2014
Dear Gregg F,

We really enjoyed having your group stay with us and thank you for taking the time to give us this review. We have a lot of fun with our staff and they take great care of our guests, I am happy that you experienced that. We really look forward to your upcoming stay in 2015!

Yours in hospitality,
Linda Gabbert
Director of Sales
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Latham, United States
1 review
5 of 5 stars Reviewed April 9, 2014

This hotel was very clean and the staff were helpful and friendly. My room was exceptionally clean, nice smelling and very comfortable. The hot breakfast was a great surprise. Many more choices than I expected. The hotel is in a convenient location and close to The Strong Museum (downtown) and the Zoo.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda G, Director of Sales at Hampton Inn Rochester-Irondequoit, responded to this review, April 28, 2014
Dear Janice G,

Thank you for taking the time to review your recent stay with us! It sounds like you were able to enjoy our On the House Hot Breakfast which is a popular favorite among our guests. We have a great relationship with the local attractions and we are actually the closest hotel to the Seneca Park Zoo! We would love to have you stay with us again soon. Enjoy your summer!

Yours in hospitality,
Linda Gabbert
Director of Sales
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Dalton, United States
1 review
5 of 5 stars Reviewed April 1, 2014

They went beyond expectations by providing additional help and service. They even opened up the fitness room early. Check in and check out was efficient. I loved the additional goodies that were provided.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda G, Director of Sales at Hampton Inn Rochester-Irondequoit, responded to this review, April 28, 2014
Dear Donald M,

We are so happy that you enjoyed your recent stay with us! Our staff will always go above and beyond to help whenever possible. The additional goodies are just a way of saying thank you!

Sincerely,
Linda Gabbert
Director of Sales
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Saratoga Springs, New York
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 27, 2014

The exercise room is very important to me because I travel a lot for work. This is one of the better ones you will find. Nice equipment and weights. I will definitely stay at this hotel next time I am in town.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda G, Director of Sales at Hampton Inn Rochester-Irondequoit, responded to this review, April 28, 2014
Dear five1three,

Thank you for the kind words. We really take pride in our fitness room, and I am so happy that you enjoyed it! We will be honored to have you stay with us again on your next trip to Rochester. Have a great day!

Yours in hospitality,
Linda Gabbert
Director of Sales
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Chardon, United States
1 review
5 of 5 stars Reviewed March 24, 2014

Hampton Inns are always a nice place to stay. This one was a prime example with well maintained interior and exterior with helpful, friendly employees. The rooms were high quality and the breakfasts were delicious.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda G, Director of Sales at Hampton Inn Rochester-Irondequoit, responded to this review, April 28, 2014
Dear Gary O,

Thank you for taking the time to review your recent stay with us! We love being part of the Hilton brand of hotels and Hampton is particularly great because it is packed with the things that you need, and none of the extra things that you don't! We take special pride in our breakfast and try to offer a variety of choices. I will be sure to share this review with our staff. Thank you again!

Yours in hospitality,
Linda Gabbert
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed March 20, 2014

Sad, but true, I stayed at this hotel last year, experience was very poor, thought it was just me, found out this year that it wasn't. When my wife took the soap out of the box in the bathroom it was used and had hair stuck to the bar! Nasty. The guy at the desk said that management would speak to me the next day.....they never did. The floor was so rough that I thought I was on the moon, there were so many dips and dives that one had to literally try not to trip when walking over it because it was so uneven. I'll never stay here again. Checked several times for hot cookies in the lobby, there weren't any, cost savings measures I guess....

  • Stayed March 2014, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda G, Director of Sales at Hampton Inn Rochester-Irondequoit, responded to this review, March 21, 2014
Dear 502martinl,

Thank you for your feedback. We are glad you chose our hotel during your recent stay in the area and we apologize for the problems you experienced. These issues are not typical at our hotel and we appreciate you bringing this to our attention. We will make every effort to ensure our rooms meet the highest housekeeping standards and that our guests are 100% satisfied with their stay. We hope you will give us another chance if you visit this area in the future.

Sincerely,
Linda Gabbert
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Rochester-Irondequoit

Address: 1323 East Ridge Road, Irondequoit, NY 14621
Phone Number:
Location: United States > New York > Finger Lakes > Irondequoit
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #1 of 2 Hotels in Irondequoit
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Rochester-Irondequoit 2.5*
Number of rooms: 77
Reservation Options:
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Also Known As:
Hampton Inn Rochester-Irondequoit Hotel Rochester

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