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“Great fun. Poor communication and Customer Service skills” 1 of 5 stars
Review of New York Zipline Adventure Tours

New York Zipline Adventure Tours
South Side Rt 23a, Hunter Mountain, Hunter, NY 12442
518-263-4388
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Ranked #1 of 5 Attractions in Hunter
Type: Tours, Adventure
More attraction details
Attraction details
Owner description: Three attractions to choose from Mild to Wild including one of the Longest, Highest and Fastest Zipline Tours in North America, the Skyrider Tour. The Skyrider begins with 3,200ft dual ziplines at over 600ft above the canopy! This extreme activity is Not for Everyone! Our Mid-Mountain tour is slightly more mild, zipping from tree to tree within the canopy. This activity is fun for the whole family and a great place to take your first zipline adventure. Our zipline tours last approximately 3 hours and are lead by professionaly trained (and very entertaining) tour guides. Weight and hight restrictions apply, reservations are required.
Long beach, ny
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Great fun. Poor communication and Customer Service skills”
1 of 5 stars Reviewed January 17, 2014

Awesome experience. Had a great time two years ago when I went for the first time with a bunch of friends.

Went back last year, and felt the communication from the managers was poor. Due to bad weather we asked for a rescheduled time from the manage of the facility. This was agreed upon by the manager. We asked if we could have 30 mins to decide. This was agreed upon. We took our 30 mins called back and requested the reschedule. Manager stated we could no longer reschedule the tour because they sent the zipline people home. Had to eat the cost of 5 adventure tours due to poor communication and misinformation.

Visited July 2013
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108 reviews from our community

Visitor rating
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Date | Rating
  • English first
  • Any
English first
Brick, New Jersey
1 review
1 helpful vote 1 helpful vote
“An unforgettable ziplining experience!”
5 of 5 stars Reviewed October 24, 2013 via mobile

This trip to Hunter Mountain for my birthday was so worth it! Awesome time. And the guides were right when they said "oh you've ziplined before? Well you haven't ziplined if you haven't ziplined hunter mountain". Ziplining hunter completely blew my prior ziplining experience away! Cesar drove the bus, he reminded us of Otto from the Simpsons! John, Mike, and Doug were great guys to have as guides. If we didn't live 3 hours away we would have been back the next day! We will certainly be back!

Visited October 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mount Laurel, New Jersey
1 review
2 helpful votes 2 helpful votes
“Go for it!”
5 of 5 stars Reviewed October 15, 2013

This was our second year of Zip-lining the Sky-Rider at Hunter Mountain in New York. And once again it was an awesome experience. The guides were excellent: Roman, Chris, and Cesar are experienced, appropriately humorous, and in complete control of every situation. They ensured our safety so we could enjoy the ride...and we did! We brought another couple along this year to introduce them to this great experience-and to see their reaction to Zip #1; 3000ft across x 600ft high...yeah, priceless. Enough reading, just go for it!

Visited October 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Island
Top Contributor
60 reviews 60 reviews
9 attraction reviews
Reviews in 29 cities Reviews in 29 cities
30 helpful votes 30 helpful votes
“Super fun for family and parents!!!!”
5 of 5 stars Reviewed October 15, 2013

Go up to Hunter for a real nice day of zip-lining through trees and over rivers. Completely safe and double harnessed with a very professionally trained escort crew. Lasts about an hour and a half but it's well worth it.

Visited September 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danbury, CT
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great Time!!”
5 of 5 stars Reviewed September 19, 2013

Our guides were fantastic. Roman, Chris and Doug. They were so professional and fun!! They really made it soooo much fun. I would recommend this to anyone. It's a great day! Dress warm it gets cold up there. Oh, and I would HIGHLY recommend a tip. For the amount of care they put in to each individual they deserve it. Just my opinion.

Visited September 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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