We went to Friendly's in Horseheads, NY tonight and the service was beyond poor, it took four people to make our takeout ice cream order. We waited twenty-five minutes and the wait staff at the window was extremely rude. There were two people in front of us and they screwed up their order. We didn't discover there was a screw up in our order until we arrived at home.... we were not given what we paid for. To top it off they referred to my boyfriend as "The Older Man". If that wasn't bad enough, he handed me my ice cream and said this is for the "The Older Lady". Very disappointed and we live less than a mile away and it would easily be repeat business. I can understand at times it is necessary to wait when lines were long but we had a clear view of the ice cream preparation counter and I was in disbelief that an order for three Ice Cream Sundaes could cause that much chaos.
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