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“POOR SERVICE” 1 of 5 stars
Review of Friendly's

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Friendly's
Horseheads Junction, Horseheads, NY 14845
(607) 739-9800
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Ranked #58 of 74 Restaurants in Horseheads
Restaurant details
Horseheads, New York
1 review
“POOR SERVICE”
1 of 5 stars Reviewed March 21, 2012

We went to Friendly's in Horseheads, NY tonight and the service was beyond poor, it took four people to make our takeout ice cream order. We waited twenty-five minutes and the wait staff at the window was extremely rude. There were two people in front of us and they screwed up their order. We didn't discover there was a screw up in our order until we arrived at home.... we were not given what we paid for. To top it off they referred to my boyfriend as "The Older Man". If that wasn't bad enough, he handed me my ice cream and said this is for the "The Older Lady". Very disappointed and we live less than a mile away and it would easily be repeat business. I can understand at times it is necessary to wait when lines were long but we had a clear view of the ice cream preparation counter and I was in disbelief that an order for three Ice Cream Sundaes could cause that much chaos.

  • Visited March 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
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12 reviews from our community

Visitor rating
    2
    2
    1
    4
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Canisteo, New York
Senior Contributor
30 reviews 30 reviews
11 restaurant reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
“Stopped here when traveling through”
3 of 5 stars Reviewed February 22, 2012

This Friendly's we have stopped at several times over the years when headed to CT. Food has always been good.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NY
Top Contributor
177 reviews 177 reviews
77 restaurant reviews
Reviews in 111 cities Reviews in 111 cities
134 helpful votes 134 helpful votes
“Cramped, usually dirty and average food.”
2 of 5 stars Reviewed February 12, 2012

This place serves okay food, but it is poorly laid out, there are always lines milling about, children running everywhere, the floor is always filthy, and it is not intimate at all.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
“The service is slow.”
2 of 5 stars Reviewed January 15, 2012 via mobile

This Friendly's in Horaeheads has to be the worst one I've been to in a long time. The service was extremely slow at a dead part of the night. The waitress didn't check on our table, until the check was ready. My table spent over 25 minutes waiting for the meal, and 15 minutes for the ice cream. The food was ok.

    • 2 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
conn
Top Contributor
118 reviews 118 reviews
79 restaurant reviews
Reviews in 58 cities Reviews in 58 cities
62 helpful votes 62 helpful votes
“Great bacon cheeseburger and sundae.”
4 of 5 stars Reviewed August 12, 2010

Ordered their Vermonter burger and was pleasantly surprised. Nice juicy bacon and cheddar burger, served quickly with a nice smile. Had the happy endings sundae which really hit the spot. Reminds me of the old days. Nice job.

    • 4 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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