This hotel, as other have said, is clean and airy as one would expect from a newly opened hotel and the bed was lovely. About the building and amenities there is nothing bad to say and we felt that the breakfast was hot (where necessary), fresh and tasty with enough choice and variety.
However there were a few niggles- a heavy marble plinth in the bathroom had come 'unstuck' and was just resting on the ledge between the sink and lavatory. I understand this may have been a new problem but we noticed it straight away.
Secondly, we asked the receptionist if we could use the laundry room and how to go about doing so. We were told the machines took quarters but that reception couldn't give any change from the dollar bill I went to hand over. So I went to the Walmart nearby and got change for a dollar. Then I found that a dollar wasn't enough to use the machine so had to trek over to Walmart again- i would have thought that when I asked how to use the washing machine and tried to swap a dollar that the receptionist would have told me that I would need a minimum of $1.50 to do just a wash.
The other thing was that our card, which was given purely for incidentals, was charged. We had pre-paid for the room and were disappointed to find we had been double charged. After speaking to the manager this is hopefully being sorted and a refund issued but it was a hassle we could have done without on our holiday and there was no apology given for the inconvenience caused.
- Official Description (provided by the hotel):
- The Fairfield Inn & Suites is dedicated to making sure that we always make you feel welcome, always give you a room that's clean, fresh and reflects the highest quality standards, always respond promptly to any need you might have, and to always give you the service that will make you want to return ... more less
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