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“Friendliest staff” 4 of 5 stars
Review of Country Inn & Suites By Carlson, Big Flats

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Country Inn & Suites By Carlson, Big Flats
2.5 of 5 Hotel   |   105 East Mall Road, Horseheads, NY 14845   |  
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Ranked #5 of 10 Hotels in Horseheads
Certificate of Excellence 2014
Pittsburgh
Top Contributor
53 reviews 53 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
25 helpful votes 25 helpful votes
“Friendliest staff”
4 of 5 stars Reviewed September 4, 2013

This is the 4th or 5th time I have stayed here and I will continue to do so when I am in the area. Nothing has changed since my prior review. I must say that the employees are probably the friendliest I have encountered at any hotel. Probably the only negative as others have pointed out, is the small size of the breakfast area.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galen_AGMHorseheads, Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review, September 6, 2013
Thank you for the fantastic review and wonderful comments! We appreciate your return business and strive to make each and every stay as memorable as the last. I have passed along your nice comments to our friendly staff. We look forward to seeing you on your next visit with us.
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164 reviews from our community

Traveler rating
    75
    52
    21
    8
    8
See reviews for
66
46
3
22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
Markham, Ontario
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 19, 2013

This is a wonderful place! The room was clean and large; cookies fantastic; staff very helpful; location desirable and seating areas outside nice and peaceful. Improvement could be made in the breakfast area. The food did not live up to the rest of the hotel.

Stayed August 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galen_AGMHorseheads, Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review, September 6, 2013
We are delighted you enjoyed your stay with us and thank you for the feedback! It is wonderful to hear from our valued customers and your appreciation for our cookies. We greatly appreciate your recognition of our staff and posted a copy for the entire staff to view. We look forward to seeing you again on your next visit to the Horseheads area!
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Saint James, New York
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 13, 2013

We stayed at this hotel twice. Once on the way to Canada and again on the way back. Our
rooms were fine each visit. The front desk was helpful and gave us both the times and the directions to the Corning Museum of Glass. They recommended a restaurant in Corning that was good. The breakfast, the first time was almost impossible to navigate. The room was just too small for the amount of guests, who wanted breakfast. The second stay was on a Monday. Although the room was still very small, not many people were there, so it was okay. On the second stay they were out of all fruit and yogurt and the oatmeal was cold.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galen_AGMHorseheads, Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review, September 6, 2013
Thank you for your recent review! Additionally, thank you for your honest feedback about our breakfast room; we recognize this is an issue and hope to have a remedy for this very soon. We are very happy you enjoyed your stay and hope to see you again in the near future!
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Clermont, Florida
Top Contributor
255 reviews 255 reviews
65 hotel reviews
Reviews in 154 cities Reviews in 154 cities
105 helpful votes 105 helpful votes
5 of 5 stars Reviewed August 11, 2013

Room was perfect. Everything in fitness center worked. Internet worked all weekend without a blip. Great breakfast, they even changed up the items from Saturday to Sunday. Overall, a great place. Would definitely stay here again.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galen_AGMHorseheads, Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review, September 10, 2013
Thank you for the fantastic review and wonderful comments! We are delighted that you enjoyed everything about your stay. We look forward to seeing you on your next visit with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arizona
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 29, 2013

We stayed one night and had a problem the manager Debra fixed right away. She went above and beyond to make us comfortable. Highly recommend for the area, it was also close to shopping and dining which was very convenient.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galen_AGMHorseheads, Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review, September 10, 2013
Thank you for your recent review! We are very pleased that Debra was able to fix the issue immediately. We are also happy that you enjoyed everything else about your stay with us. We look forward to seeing you again on your next visit to the Horseheads area!
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Sweet Valley, Pennsylvania
Senior Contributor
37 reviews 37 reviews
3 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 21, 2013

We just returned home from a wonderful 6-day stay at the Big Flats/Horseheads/Finger Lakes hotel. It was our first experience with this chain, and we can honestly tell you we would return to it in a heartbeat! The service was outstanding, from the very first minute we arrived. Our fire detector unit needed to be replaced, and the wonderful Assistant General Manager, Galen Root, personally came to our room to make sure it was working properly, and that we were satisfied. In fact, every time we encountered Mr. Root, he went out of his way to make sure we were happy! He is a great asset to your establishment! In addition, the breakfasts were hot and plentiful! The heated pool was always warm, and oh, those cookies! Warm and chewy, chocolate chip, sugar and oatmeal! Always waiting for you as you walked through the door! Others that we would like to commend were the maintainance man, Jessica from the front desk, room attendants Anna, Shakoulla and one other whose name we don't know, but she also attended to Room 311 early in the week of July 15. Rooms are spacious, the sitting room was fantastic, and the view over the pond with the ducks, was a bonus! If we were to offer but one suggestion, it would be to offer several channels where you could purchase movies (there were plenty of sports channels and news channels). Convenient to Watkins Glen, Corning, Elmira. Thank you to the entire staff for a wonderful stay! We WILL be back because of how we were treated! Sincerely, David & Carol Scheff, Pennsylvania

Room Tip: We stayed in Room 311, which overlooked the pond and ducks. We'd recommend any room from 311 to...
See more room tips
  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galen_AGMHorseheads, Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review, September 10, 2013
Thank you for the fantastic review and wonderful comments! We are delighted that you enjoyed everything about your stay from the Warm and chewy cookies to the view over the pond with the ducks. I have passed along and posted all of your heart felt comments to Anna, Shakoulla, Jessica, Jeff (Maintenance man) and the rest of the staff see. We are delighted to hear that you will be returning to the area and we all look forward to seeing you again. Thanks again for the wonderful comments!
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Punta Gorda
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 13, 2013

We wanted to be near the airport and found this facility excellent. The warm swimming pool was the best. Staff were friendly and helpful. It is within walking distance of a mall and several restaurants. We walked around it for exercise one morning and found a duck pond. Major shopping area across the road as well. Very convenient.

Room Tip: I can't imagine that there are any bad rooms.
See more room tips
  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galen_AGMHorseheads, Manager at Country Inn & Suites By Carlson, Big Flats, responded to this review, September 18, 2013
Thank you for your recent review! We greatly appreciate your recognition of our friendly staff and posted a copy for the entire staff. We are very happy you enjoyed your stay and hope to see you again in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Big Flats

Address: 105 East Mall Road, Horseheads, NY 14845
Phone Number:
Location: United States > New York > Finger Lakes > Horseheads
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Horseheads
#4 Family Hotel in Horseheads
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Big Flats 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
We would like to invite you to a warm and cozy hotel in the horseheads area located next to arnot mall lot's of shopping and great places to have dinner. We are in the beautiful Fingerlakes region! ... more   less 
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Also Known As:
Country Inn And Suites By Carlson, Big Flats
Country Inn & Suites By Carlson, Big Flats Hotel Horseheads
Country Inn Horseheads
Horseheads Country Inn
Country Inn Big Flats

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