First the good: the room was just want we wanted for a couple and another person traveling together. A three level suite with great little sitting area on first level, twin mattress on second loft level and very comfortable (not too hard) king bed on third level where servicable bathroom also located. Note no door between third level bedroom and bathroom, so if second level guest comes up to use facilities everyone will know. Breakfast was a delight: the breakfast cook prepares beautiful eggs and makes a delicious green sauce. Continental breakfast was included in our rate, and the very honest management gave credit for what the continental would have cost when the more expensive full breakfast items are ordered.
Second the average: it's a typical central Queretaro nice historic hotel. We've stayed in Queretaro many times and the historical hotels are located in either former big houses or haciendas with rooms around a central patio. Nothing good or bad about the architecture, just the usual.
The not so good: irritating that every night we had to ask for a third set of towels. To me it should have been obvious to the chambermaid that three people were staying in the room in that she kept making the beds used by three people and taking away three sets of used towels. But for our three night stay we only got two sets of towels refreshed nightly so had to ask at the front desk. Front desk team surly and grudging with dispensing of said towels; no "of course, let me get that extra set right to you." Front desk staff not helpful about excursions or what to do in the city. One breakfast waiter seemed to know how to serve, but others couldn't generate the charges right or refill everyone's coffee cups at the same rounds (so just one person at our table would get coffee and the other two cups would sit empty). The issue didn't appear to be staff interest in doing a good job serving, rather training.
Bottom line: until evident that the management brings the service quality up, I recommend Casona de la Republica, Dona Urraca or Casa de la marquesa.
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