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“It is what it is” 3 of 5 stars
Review of Maple City Inn

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Maple City Inn
2.0 of 5 Hotel   |   1 Canisteo Sq., Hornell, NY 14843 (Formerly Comfort Inn)   |  
Hotel amenities
Ranked #1 of 3 Hotels in Hornell
staten island
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
“It is what it is”
3 of 5 stars Reviewed October 16, 2013

Let's start by saying this is a comfort Inn so I had to have realistic expectations. I was told this was the best hotel in the area and after a short exploratory drive I have to agree. the hotel is clean, pool is very nice and breakfast typical. Staff is very accommodating. The rooms are clean. Be prepared for the freight train to pass by your window three times a night with the horn blasting. The location is industrial and the town has seen its day with many shuttered stores. Keep in mind the hotel does not have an elevator so if you're on the second floor (where the non-smoking rooms are) then you will have to carry your luggage up two flights.

Room Tip: second floor on the left side (odd numbers) are a little quieter. Train runs on the right side (eve...
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  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly K, General Manager at Maple City Inn, responded to this review, November 14, 2013
Thank you for your review. We are happy that you enjoyed our amenities. We appreciate you taking the time to let us and others know about your experience! We hope that you will join us again in the near future!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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79 reviews from our community

Traveler rating
    31
    25
    13
    6
    4
See reviews for
29
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15
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • Any
English first
Lexington, Ohio
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed October 15, 2013

Not well marked so hard to locate. Staff was friendly and helpful, recommended a very good restaurant. Room was clean and comfortable EXCEPT for the trains that ran behind the building all night! I put a pillow over my head and got some sleep but my husband waas up most of the night listening to their whistles. Also, no elevator. Breakfast was the cardboard stuff typical of these chains. Coffee was quite good

Room Tip: Farthest from train tracks.
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly K, General Manager at Maple City Inn, responded to this review, November 14, 2013
We appreciate you taking the time to let us and others know about your experience! We are sorry for not meeting your expectations . We hope that you will return and give us another chance!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth, Pennsylvania
Top Contributor
73 reviews 73 reviews
4 hotel reviews
Reviews in 32 cities Reviews in 32 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed October 15, 2013

Stayed here while attending a friend's wedding for the weekend. There were many positives but a few negatives too.
The room was VERY clean. The sheets were fresh and the bathroom was spotless (Yes! Finally!) I can not stand to find stray hairs/dirt in a bathroom and I was not disappointed! The staff was very friendly and courteous. They knew that we were there for a wedding and saw us leave and complimented us on our dresses. The next morning while leaving they even asked how the wedding was when they saw us in the hallway!
The continental breakfast was by far the best one that I have ever had. The coffee, not so much. It was horrible, I know it wasn't made wrong, just a very bad supplier! The location is very good. Hornell is a small town and this was close to everything and everywhere that we had to go to.

There was a train that went by at night. We were still up so it didn't bother us. The only other "bad" or "annoying" thing was, we were on the second floor and there is NOT AN ELEVATOR!! Seriously?? I had several bags beings I was there for a whole weekend and a wedding! Try lugging the weekend bags of 4 people up the stairs, not fun!
All in all, we had a very enjoyable weekend and I would stay there again..on the FIRST FLOOR!

Room Tip: If you're staying for some time and do not want to lug your luggage up the steps, request the fi...
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  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly K, General Manager at Maple City Inn, responded to this review, November 14, 2013
We appreciate you taking the time to let us, and others know about your experience! We do our best to please each and every GUEST!! We here at the Comfort Inn hope that you enjoyed your stay and will return again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Top Contributor
124 reviews 124 reviews
94 hotel reviews
Reviews in 80 cities Reviews in 80 cities
104 helpful votes 104 helpful votes
5 of 5 stars Reviewed September 30, 2013

My first stay at this motel was back in 2011. I enjoyed it enough to return this year. Not much has changed (yet), one of the workers told me the motel is going to get renovated soon, but in my opinion, it doesn't need it! During my visit, the motel is clean, rooms look fresh and clean. Everything in the room worked as designed. The free hot breakfast was nice as well. The motel is located in downtown, but not near anything worth walking too; except the classic old train station building which is now a museum. The area looks more country, than city. It’s on a quiet part of town. A short drive north on Route 36 will land you at several restaurants (both fast-food, and dining). The price I paid was a bit steep for this area of the state, never did find out if something special was going on; then again, it was Labor Day weekend.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly K, General Manager at Maple City Inn, responded to this review, October 8, 2013
We appreciate you taking the time to let us and others know about your experience! We hope that you will come again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clarion, Pennsylvania
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 1, 2013

The breakfast at this hotel was great. The rooms were fine and the bed sheets were well maintained. The folks that checked us in were friendly, helpful, and knowledgeable. Yes, there was the rail road tracks outside but we only heard the train once before calling it a day.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly K, General Manager at Maple City Inn, responded to this review, October 8, 2013
Thank you for your review. We are happy that you enjoyed the Breakfast buffet as we all know that it is the most important meal of the day. We appreciate you taking the time to let us, and others know about your experience! We here at the Comfort Inn hope that you enjoyed your stay and will return again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 21, 2013 via mobile

There's not much to say about the rooms. Mine is fine - a typical Comfort Inn room. But there's a "midnight train to Georgia" that woke me up twice during the night. Got back to sleep quickly. The coffee, however, is without question the worst I've ever had and I've had lots of coffee as I travel often for work. Not even a good dose of half-n-half can take away the rancid taste of it. If the management doesn't change the coffee choice I'd recommend picking some up at a drive-thru and heating it up in the microwave standard in the rooms here. I've got one more morning in Hornell and I'm going to get coffee from somewhere else!

Stayed August 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly K, General Manager at Maple City Inn, responded to this review, October 8, 2013
We appreciate you taking the time to let us and others know about your experience! We are sorry for not meeting your expectations on our coffee selection. We hope that you will return and give us another chance!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kitchener, Canada
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 15, 2013 via mobile

Front desk was somewhat overwhelmed due to size of our group (32 rooms) seems management did not in form front desk staff and only one clerk was on duty. Checkin therefore took a lot longer than necessary. Rooms were ready for occupancy (a plus) and housekeeping staff were courteous and respnsive. Location was not to conducive to restaurants within walking distance. Complimentary breakfast was plentiful and varied. Rooms were modest and relatively clean although one in our party encountered ants that needed to be addressed. Small indoor pool that was conducive only to soaking. Check out was efficient even though the front desk was staffed by a single person - the same person that was checkin staff the day before. Plenty of parking and easy access to rooms.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly K, Manager at Maple City Inn, responded to this review, October 7, 2013
Thank you for your review. I wanted to apologize for the inconvenience that this may have caused you at check in. We here at the Comfort Inn try to please each guest, next time we will do better. We are glad that you enjoyed the rest for the hotel while you were here. Thank you for the review and we hope to see you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Maple City Inn

Address: 1 Canisteo Sq., Hornell, NY 14843 (Formerly Comfort Inn)
Location: United States > New York > Finger Lakes > Hornell
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Hornell
Price Range (Based on Average Rates): $
Hotel Class:2 star — Maple City Inn 2*
Number of rooms: 62
Official Description (provided by the hotel):
This 62 room hotel features an indoor pool & fitness facility & is located in the heart of the Maple City. The rolling hills of the Fingerlakes region surrounds the hotel. Alfred University & State College are just minutes away. For business or pleasure, make us your destination! ... more   less 
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Also Known As:
Comfort Hotel Hornell
Comfort Inn Hornell Ny
Hornell Comfort Inn

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