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“Enjoyed it enough to return on a second trip!” 5 of 5 stars
Review of Maple City Inn

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Maple City Inn
2.0 of 5 Hotel   |   1 Canisteo Sq., Hornell, NY 14843 (Formerly Comfort Inn)   |  
Hotel amenities
Ranked #1 of 3 Hotels in Hornell
New York City, New York
Top Contributor
124 reviews 124 reviews
94 hotel reviews
Reviews in 80 cities Reviews in 80 cities
104 helpful votes 104 helpful votes
“Enjoyed it enough to return on a second trip!”
5 of 5 stars Reviewed September 30, 2013

My first stay at this motel was back in 2011. I enjoyed it enough to return this year. Not much has changed (yet), one of the workers told me the motel is going to get renovated soon, but in my opinion, it doesn't need it! During my visit, the motel is clean, rooms look fresh and clean. Everything in the room worked as designed. The free hot breakfast was nice as well. The motel is located in downtown, but not near anything worth walking too; except the classic old train station building which is now a museum. The area looks more country, than city. It’s on a quiet part of town. A short drive north on Route 36 will land you at several restaurants (both fast-food, and dining). The price I paid was a bit steep for this area of the state, never did find out if something special was going on; then again, it was Labor Day weekend.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly K, General Manager at Maple City Inn, responded to this review, October 8, 2013
We appreciate you taking the time to let us and others know about your experience! We hope that you will come again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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79 reviews from our community

Traveler rating
    31
    25
    13
    6
    4
See reviews for
29
17
9
15
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • Any
English first
Clarion, Pennsylvania
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 1, 2013

The breakfast at this hotel was great. The rooms were fine and the bed sheets were well maintained. The folks that checked us in were friendly, helpful, and knowledgeable. Yes, there was the rail road tracks outside but we only heard the train once before calling it a day.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly K, General Manager at Maple City Inn, responded to this review, October 8, 2013
Thank you for your review. We are happy that you enjoyed the Breakfast buffet as we all know that it is the most important meal of the day. We appreciate you taking the time to let us, and others know about your experience! We here at the Comfort Inn hope that you enjoyed your stay and will return again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 21, 2013 via mobile

There's not much to say about the rooms. Mine is fine - a typical Comfort Inn room. But there's a "midnight train to Georgia" that woke me up twice during the night. Got back to sleep quickly. The coffee, however, is without question the worst I've ever had and I've had lots of coffee as I travel often for work. Not even a good dose of half-n-half can take away the rancid taste of it. If the management doesn't change the coffee choice I'd recommend picking some up at a drive-thru and heating it up in the microwave standard in the rooms here. I've got one more morning in Hornell and I'm going to get coffee from somewhere else!

Stayed August 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly K, General Manager at Maple City Inn, responded to this review, October 8, 2013
We appreciate you taking the time to let us and others know about your experience! We are sorry for not meeting your expectations on our coffee selection. We hope that you will return and give us another chance!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kitchener, Canada
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 15, 2013 via mobile

Front desk was somewhat overwhelmed due to size of our group (32 rooms) seems management did not in form front desk staff and only one clerk was on duty. Checkin therefore took a lot longer than necessary. Rooms were ready for occupancy (a plus) and housekeeping staff were courteous and respnsive. Location was not to conducive to restaurants within walking distance. Complimentary breakfast was plentiful and varied. Rooms were modest and relatively clean although one in our party encountered ants that needed to be addressed. Small indoor pool that was conducive only to soaking. Check out was efficient even though the front desk was staffed by a single person - the same person that was checkin staff the day before. Plenty of parking and easy access to rooms.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly K, Manager at Maple City Inn, responded to this review, October 7, 2013
Thank you for your review. I wanted to apologize for the inconvenience that this may have caused you at check in. We here at the Comfort Inn try to please each guest, next time we will do better. We are glad that you enjoyed the rest for the hotel while you were here. Thank you for the review and we hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Bay, near San Francisco
Top Contributor
113 reviews 113 reviews
62 hotel reviews
Reviews in 81 cities Reviews in 81 cities
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed July 12, 2013

We like the Comfort Inn & Suites chain. This was no exception. The advantages are: a nicely sized room with very comfortable beds, a table with 2 chairs, a desk, and mini fridge. The breakfast is served in the lobby and consists of the standard Comfort chain options. The disadvantages (in addition to the railroad, which has been mentioned in other reviews) are: a small and awkward bathroom, no elevator, and a television, set at an unpleasantly loud volume in the breakfast area. Also, our room (#203) was located right near the ice machine and the stairs. If you need a quiet room, ask to be away from these features.

Stayed July 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly K, General Manager at Maple City Inn, responded to this review, July 23, 2013
Thank you for your review. We are happy that you enjoyed the Breakfast buffet as we all know that it is the most important meal of the day. We appreciate you taking the time to let us, and others know about your experience! We here at the Comfort Inn hope that you enjoyed your stay and will return again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hoosick Falls, New York, United States
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 6, 2013 via mobile

Have stayed in several hotels/motels over the last six months while visiting colleges in the northeast and New York, and this ranks among only a few we'd stay at again. All staff we encountered were quite helpful and pleasant, our room was very clean and comfortable, the pool and fitness room were equally clean, and breakfast had several options for vegetarian and lower-fat diets without just offering pastries. Location is a little tricky to find with a GPS. Passing trains, although noticeable, didn't bother us since we knew the tracks were there and expected some noise. Overall, we had a really nice stay, and will stay again if we are in the area.

Stayed June 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly K, Manager at Maple City Inn, responded to this review, July 8, 2013
Thank you for the great review. We are very pleased that you enjoyed the breakfast as that is the most important meal of the day. We are lucky enough to have a GREAT staff. We really appreciate you taking the time to share with us and others as well. We hope that you enjoyed your stay and will return again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indiana
Top Contributor
152 reviews 152 reviews
42 hotel reviews
Reviews in 61 cities Reviews in 61 cities
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed June 28, 2013

chose this place due to proximity to I86. There is not much right on the highway in this region (which is a very scenic area) so you need to drive several miles into Hornell for the hotel. The hotel itself has no elevator (we had to lug our bags up the stairs, which I did not appreciate!!!) and the front desk receptionist seemed rather indifferent to our needs on many other levels. The beds and room were fine. Breakfast the usual low-end hotel food. The location was problematic from another POV - hotel is across the railroad tracks from main part of downtown and not only is hard to get to, but you have to drive back around even to go to a restaurant you can see from the hotel. Being waken up by the midnight Amtrack didn't help either. If you must stay here, ask for rooms away from the RR tracks.

Room Tip: Ask for quiet room away from RR tracks
See more room tips
  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly K, General Manager at Maple City Inn, responded to this review, July 4, 2013
Thank you for the review. We here at the Comfort Inn do our best to accommodate all of our GUESTS. We hope that you will come back and visit us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Maple City Inn

Address: 1 Canisteo Sq., Hornell, NY 14843 (Formerly Comfort Inn)
Location: United States > New York > Finger Lakes > Hornell
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Hornell
Price Range (Based on Average Rates): $
Hotel Class:2 star — Maple City Inn 2*
Number of rooms: 62
Official Description (provided by the hotel):
This 62 room hotel features an indoor pool & fitness facility & is located in the heart of the Maple City. The rolling hills of the Fingerlakes region surrounds the hotel. Alfred University & State College are just minutes away. For business or pleasure, make us your destination! ... more   less 
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Also Known As:
Comfort Hotel Hornell
Comfort Inn Hornell Ny
Hornell Comfort Inn

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