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“Best customer service ever!!” 5 of 5 stars
Review of Maple City Inn

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Maple City Inn
2.0 of 5 Hotel   |   1 Canisteo Sq., Hornell, NY 14843 (Formerly Comfort Inn)   |  
Hotel amenities
Ranked #1 of 3 Hotels in Hornell
1 review
“Best customer service ever!!”
5 of 5 stars Reviewed May 31, 2013

My family and I had a wonderful stay at the hotel. All of the staff were very friendly and helpful, and I felt right at home. Lisa is a hard working, friendly and accommodating employee, and we will definitely stay here again! Thank you Comfort Inn Hornell!

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly K, General Manager at Maple City Inn, responded to this review, June 3, 2013
Thank you for the excellent review. Lisa is an asset to the hotel. We here at the Comfort Inn like to make each and every guest feel at home. We hope to see you again soon!
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81 reviews from our community

Traveler rating
    31
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    14
    7
    4
See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • Any
English first
New York
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed May 24, 2013

We visit our son in college at SUNY Alfred and though this isn't right next door to the college (short drive), it is centrally located in downtown Hornell to restaurants and shopping. The accommodations are spacious and breakfast is included and can't be beat. The staff is very friendly and there is even an indoor swimming pool. I recommend this hotel and have stayed here several times. For dinner, go to Marino's on Loder Street. Great italian food and the staff is friendly.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly K, General Manager at Maple City Inn, responded to this review, May 28, 2013
Thank you for the GREAT review. We here at the Comfort Inn do our best to accommodate each and every GUEST.
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Albany, NY
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 23, 2013

Staying at the Hornell Comfort Inn, is like a second home. Recently checked in for an eight day stay and found the experience better than ever.

Beyond the usual friendliness of an accommodating staff, the breakfast buffet is the best encountered in moderately-priced motels like this one. Scrambled eggs, sausage, juice, coffee, fruit cocktail and now bacon make the most important meal of the day one to look forward to. Open at 6.00A, one can get an early start or else sleep later and still make the buffet before a 9.30A closing.

New within the last few months is a copy of your bill pushed under the door before you arise. I find this very convenient, allowing an examination of a weeks worth of expenses long before reaching the front desk for checkout. My experience in traveling is that only higher priced hotels offer this amenity. Hornell Comfort Inn eliminates your usual checkout experience of being given a bill at checkout and then having to check each item while an impatient desk clerk waits.

One note of caution. A nearby bridge adjacent the motel is being repaired resulting in weekday jackhammer noises beginning shortly before 7A. If you're a late sleeper, get a room on the other side of the motel.

Otherwise, enjoy the best sleeping experience in Hornell at the Comfort Inn.

  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly K, General Manager at Maple City Inn, responded to this review, May 28, 2013
Thank you so much for the great review. We are very happy to have you as a guest in our hotel. We are fortunate enough to have a wonderful staff I will share this with them. Thanks again and we hope to see you again soon.
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Scottsdale, Arizona
1 review
5 of 5 stars Reviewed April 27, 2013

Darlene and Colleen were extremely helpful in helping us host a birthday celebration for our father. They allowed us to set up the day before, which helped us organize the room just the way we wanted it. They checked with us often to see if we needed additional supplies. Their interest and follow-through made us feel welcomed and cared for. We were grateful for their assistance.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly K, Manager at Maple City Inn, responded to this review, May 8, 2013
Thank you for the great review. We are very pleased that you enjoyed your stay with us. We are lucky enough to have a GREAT staff. We really appreciate you taking the time to share with us and others as well. We hope that you enjoyed your stay and will return again soon.
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LONG ISLAND
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 17, 2013

not too much choice in town- room comfortable breakfast good- hotel in general a bit dated no key cards to enter the building. Staff was pleasant and helped to pick out a place for dinner. Near railroad but not too loud. Pillow a bit too small.

Room Tip: train goes by but really is not too bad no elevator for 2nd floor rooms
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  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly K, General Manager at Maple City Inn, responded to this review, May 28, 2013
Thank you for your review. This year we are planning renovations in the hotel. We hope that you will come back to visit us again.
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Edinboro
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 27, 2013

I have stayed at this Comfort Inn many times. This is a very clean and comfortable place to stay. They have a nice continental breakfast. The pool is always clean also. Sometimes their rates are a little high, but when I stayed there in February 2013 it was a nice moderate rate.

Room Tip: This hotel is two stories. There is no elevator, even though the rooms are off an inside hallway...
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  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly K, General Manager at Maple City Inn, responded to this review, May 28, 2013
Thank you for your review. It was our pleasure having you as a guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grantville, Pennsylvania, United States
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 21, 2013

fairly priced, clean rooms, very friendly staff , never been in pool so I don't know about that , GREAT BREAKFAST!!!!!!!!!!!!!!!!!! not much tractor trailer parking . I've been staying here for over a year now

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzthorp, General Manager at Maple City Inn, responded to this review, February 27, 2013
Thank you for your review. We are happy that you enjoyed the Breakfast buffet as we all know that it is the most important meal of the day. We appreciate you taking the time to let us, and others know about your experience! We here at the Comfort Inn hope that you enjoyed your stay and will return again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Maple City Inn

Address: 1 Canisteo Sq., Hornell, NY 14843 (Formerly Comfort Inn)
Location: United States > New York > Finger Lakes > Hornell
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Hornell
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Maple City Inn 2*
Number of rooms: 62
Official Description (provided by the hotel):
This 62 room hotel features an indoor pool & fitness facility & is located in the heart of the Maple City. The rolling hills of the Fingerlakes region surrounds the hotel. Alfred University & State College are just minutes away. For business or pleasure, make us your destination! ... more   less 
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Also Known As:
Comfort Hotel Hornell
Comfort Inn Hornell Ny
Hornell Comfort Inn

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