My wife and I stayed 5 nights at Kiambi Safari lodge from 02 June 2013 until 07 June 2013 and regret ever going there. We had a terrible experience. First on being collected at Lusaka airport, the driver was obviously having to rush, (dangerously so), to try to get to the Kafue pontoon before it closed at 18:00hrs. We never made the pontoon, so arrived in darkness by boat onto a jetty which was neither lit nor easy to walk up in the dark. The "luxury tent" we were intially given, was not very clean and the tent itself was stained and had some rips in the fabric by the door. The doors have no locks, so you are unsure if you will still have all your possessions by the end of the trip. The first tent was located closest to the bar area, and we had disturbed sleep due to the sound of the drinks cooler cabinet working all night. We asked to move and the next tent was little better. We had to ask for a mosquito net, which when supplied had holes that we had to tape up with elastoplast. The floors of the tents were never washed and you could feel the grit on the floor. Lunch and dinner were what they had prepared for you and if you did not like it, you had no further choice as this was all there was. The staff, whilst pleasant, were pretty clueless and at breakfast we had to remind the one guy serving what we wanted and on more than one occasion he had forgotten some cutlery. The first two evening meals were reasonable, but nothing more than that and on the third night we had to complain as the potatoes were hard and totally undercooked. This was met with no word of an apology, but just blank looks and a silent taking away of the plate. The following morning, my wife asked for hard-boiled eggs and these arrived totally runny and again undercooked. That lunch, after having complained to the manager about the level of service, they prepared a steak for us both, which was again a bit on the raw side, (we had asked for medium to well-done). In the night both my wife and I came down with diarrhoea and sickness and to make matters worse, we had only been given one toilet roll, so I ended up going out in the dead of night to obtain more toliet roll from the communal toliets, (the locks on some of the toliet doors do not work). We asked to move into a chalet, (which they agreed to) and whilst an improvement on the tent situation, was again not particulary clean. The foor in particular was very dirty, or at least had not been washed in some time. The shower almost burned you as it was either far too hot or cold. The showers in the tents were both feeble and would gradually give up after a few mintues requiring much coaxing to get some water.
Clearly, this place is simply not up to standard and certainly does not warrant the title "luxury". The place appears to be barely hanging on as for the first night were were there, we were the only guests staying. Much of the lodge seems well past it's best and nobody seems to notice things like bottle tops and the odd bottle left around. One piece of litter by the pool was never picked up in the whole time we were there. The staff, (again whilst trying to put on a brave face and who were by and large friendly), seem pretty demoralised and on one accasion, when I went to the bar to order a drink, I had to wake up the bar-man who was fast asleep, (which I felt guilty about).
To sum up, the lodge is, (in my opinion), badly run and poorly maintained. It is also not well sighted in so much as you can clearly hear vehicles, (mainly trucks), in the distance, presumably on their way to Chirundu. Also dogs barking and cockrels crowing make for a less then relaxing experience. We left Kiambi wishing we had never stayed there and it spolied our holiday. Never again !!!
Who are those people who have reviewed this place awesome? If this is your second home vampire 69, then i pity you!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.