We booked here from July 6 through July 12 2013. $100/night however they manage to make it not worth the money:
-- Corridors smell like a blend of raw sewage and used diapers.
-- None of the vending machines work. The change machine doesn't work. When you ask the front desk for quarters to buy a snack or soda they tell you they have no change and direct you to the on-site restaurant or nearby gas station. By our fourth day here the folks at the restaurant were complaining about being hassled for change night and day.
-- There is only one "guest laundry" washer and one dryer for the entire property. But of course, good luck obtaining quarters to use it (see prior remark).
-- There is no place to sit outside and work . . . not a single table and chair.
-- There are no garbage cans on the property. If you order in a pizza or carry in some Chinese food and your trash won't fit in the tiny wastepaper basket in the room (and if you don't want the garbage to stink up your room), you have to leave it in the hallway; as such, the halls are lined with pizza boxes and other trash.
-- I ordered room service . . . a simple burger and fries which showed up with not even a packet of ketchup. The tray and dishes sat outside my door for more than a day.
-- Housekeeping is incompetent and illiterate. I had to help myself to coffee packets from their carts. No condiments are placed in the room. The mugs are never washed. I finally brought my mugs to the front desk, placed them there and returned to my room. They were not even replaced in the following days. I bought Styrofoam cups at the nearby supermarket.
-- The ice machines are often out of ice if the hotel is above 50% capacity.
-- The "business center" is in the loud, hot lobby. You can't hear yourself think or make a phone call. The two computers they offer let you print boarding passes for free. Believe it or not, if you want to do any other business in the "business center" you have to pay an hourly rate for internet access!
-- With a couple of welcome exceptions, the front desk staff is loud, rude and incompetent. They seem to despise themselves, their jobs and their customers and can't be rid of you fast enough.
-- The rooms are tiny. They are tinier than rooms at two-star outfits like the Days Inn or Red Roof. There are holes in the walls with wires protruding from them. The toilet bowl won't shut off unless you fiddle with the handle just so. There is no safe in the room, so be prepared to show the front desk staff all your valuables if you wish to store them in the lobby safe. I asked for a refrigerator and received a broken unit that freezes all contents solid. Half the light bulbs in the room don't work. The television is a cheap, poor, Vizio model that shows an awful and grainy picture. The hotel says it is pet-free however barking dogs add to the din and odor. The outside doors do not lock as the signs advertise and one can enter the hotel without a room key . . . and dangerous lack of even basic security and upkeep. The chair I'm sitting in right now does not go up and down and is uncomfortably low for typing at the meager desk. You can enjoy tripping over the bunched-up carpets and mats throughout the hotel. A fire alarm went off for about five seconds at 3am one night, awakening my family. There is not hotel shuttle until 8am -- if you reserve six hours in advance and cross your fingers. There is not even coffee in the lobby . . . forget some semblance of breakfast.
-- I was told by one staffer that the place was bought three months ago. The new owners must be blind, stupid or need a tax write-off.
To summarize, I am a very, very frequent traveler for both business and pleasure. I've stayed at $600/night hotels and have been happy. I've stayed at many $65/night motels and have been happy. This "hotel" is awful. It is worse than almost every one- and two-star motel in which I've stayed. It's tough to render a $100 room not worth the money, however the Ramada Plaza in Holtsville, NY has managed to do it. I will never, ever stay here again and encourage anyone considering this place to look elsewhere; you will be happier at a one- or two-star motel. The only positive here is the on-site restaurant which serves decent food at fair prices.
Do not stay here. You have been warned. You will take no solace in the low rate.
- Reservation Options:
- TripAdvisor is proud to partner with Priceline, Wyndham, Expedia, Travelocity, Cheap Tickets, Orbitz, TripOnline SA and Hotels.com so you can book your Ramada Plaza Long Island MacArthur Airport Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Crowne Plaza Holtsville
- Crowne Plaza Hotel Holtsville
- Holtsville Radisson