Stayed on Long Island to visit my husband's grandmother at her new home in June with our two young kids. Booked a one-bedroom suite through the Residence Inn web site. We checked in late and were told that our room (handicapped, which we didn't request) was given away and they were looking for an available room. The room we were given was a studio, not the one-bedroom on our confirmation, and we were informed that there is no guarantee of the room selection, only a room "preference." (It turns out that the one-bedroom and the studio are the same price.) We were told to check with the desk the following morning about switching rooms. (Also, had to ask for sheets for the sofa bed since they were missing from the closet even though the front desk insisted the sheets should be there.) The next morning the front desk clerk was rude and told us that since we weren't premier Marriott members (members, yes but not premier) we were at the bottom of the list for room selection and probably couldn't switch. Finally after the manager arrived at 10am, my husband was able to convince him to switch us to a one-bedroom.
As for the hotel itself, since they accept pets, the rooms seemed to have a faint pet smell. Also, the dining area is a litlle small and cramped; we had to wait for a table one morning and the tables are set close together. The dinners provided on weeknights were okay, though they were not as good as the Homewood Suites (near Grandma's old home), which offers wine and beer every night (as opposed to just on Italian nights) and a broader menu. We did enjoy the pool area.
Since we will be visiting Grandma on a regular basis, we will probably end up here again but I wish there was a Homewood Suites near by.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Older travelers, Pet owners, Families with young children, Families with teenagers
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway
I selected this hotel as a top choice for:
Other