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“Honest review -” 4 of 5 stars
Review of Extended Stay America - Rochester - Henrietta

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Extended Stay America - Rochester - Henrietta
2.5 of 5 Hotel   |   700 Commons Way, Henrietta, NY 14623   |  
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Ranked #13 of 16 Hotels in Henrietta
Los Angeles, California
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Honest review -”
4 of 5 stars Reviewed November 10, 2013

I stayed here for a week in October 2013. My room was clean and comfortable, with a kitchen area. I was pleased, except for the lack of security. The front desk was not staffed at night and there was no lock on the front door. Still the location is close to shops and restaurants.

  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Rochester - Henrietta, responded to this review, November 13, 2013
Thank you for taking the time to write a review of your stay. We are pleased we were able to provide you with a clean, comfortable room. We do lock our front doors at 11:00p.m. and can only be accessed by room key of guest. Also, we always have an employee on site that can be reached by the phone in the lobby if they are unavailable at the front desk. Still, I am happy to hear that we provided you with an overall good stay.

Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
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59 reviews from our community

Traveler rating
    15
    15
    12
    5
    12
See reviews for
22
6
5
14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Ashburn, Georgia, United States
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 19, 2013

Made last minute reservations, most of hotels were booked. We were very pleased with our experience at this hotel. The bed was comfortable. Were located on first floor, no stairs or elevator needed. Conveniently located near our family who we were visiting. The room was spacious and very accommodating for the two of us.

Room Tip: Located on back side. Very quiet.
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saratoga Springs, New York
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 14, 2013

OK, we had low expectations, since we read a few reviews right after booking thru Travelocity. (Who selected a smoking room for us, thanks Travelocity! NOT!) We got a deal, and since we had a gift card to use, we decided to be adventurous & try it. First, it's a different experience than most hotels. Not a big lobby, no restaurant, pool, lounge, bar, etc. The attraction is the kitchen in your room; a real sink, real size fridge, electric cooktop, microwave, plenty of cabinets and counter space with utensils to use. Kitchen table/counter to work at is nice. If you're here for a few days, you'll appreciate this. Make a trip to Wegmans & stock up! Cleanliness was acceptable, though we're not fussy. Bed was comfortable, heat & A/C worked (curtains could be hung so as not to billow & catch air though) and the bathroom was average size. Everything worked, staff was very friendly & helpful. The place was very quiet overall, not surprising being well off the highway & not too busy.
So now for the negatives, which may seem picky to some. The bathroom was a bit odd. Let's start with the brown flecked texture paint on the tub/surround/sink. Looks like a small animal exploded. Eww! The toilet is oddly rigged for high water pressure, you have to be a beast to flush it. Towels are for small people (we're not that big!) and there was no hairdryer in the room. (Front desk gave us one when we asked, as well as more towels.) Grab & go breakfast is as advertised: prepackaged hi-carb goodies & coffee. If you're a breakfast person there are plenty of nearby eateries, or make your own.
Which brings up this topic: like a college dorm, there are those who are good at burning food late at night! The fire alarm went off one night we were there, and staff should be commended for handling this very well. Fire dept. members in Henrietta get kudos as well for their sense of humor.

Room Tip: If you book thru 3rd party, call hotel & clarify anything that might be important to you.
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  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennsylvania
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 10, 2013 via mobile

The place is sort of tucked away around a strip mall parking lot. Room was open and roomy enough for two. Amentities in room are enough for two. May have to go to front desk if something is missing. I only wonder why any hotel I have stayed at does not supply bathrooms with antibacterial soap. I hope cleaning staff use cleaners that will kill anything that would obviously spread in between guests that stay. The grab and go breakfast is availiable but it seems to be first come first serve and if your late getting there your loss. Would be nice if it would be refilled so more guests have a chance to get something.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Rochester - Henrietta, responded to this review, October 24, 2013
Thank you so much for sharing your experience with us. I am so glad that you liked your spacious room and the amenities we had to offer. Still, I am sorry that our grab-and-go breakfast did not meet your expectations. Please know, I am working with the staff to ensure we replenish it on a more regular basis so that all of our guests get to enjoy the items available.

Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
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Buffalo, New York
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed October 6, 2013

Having been very disappointed and dissatisfied with other hotels in this chain, I was not thrilled to have it assigned through a "name your own price" website. I was pleased to discover this particular ESA was quite clean and comfortable. Staff was friendly and helpful. Booking website did not get the info to the hotel, so there was a delay at check in. Clerk "upgraded" me to two separate twin beds (ESA's standard is one queen bed and separate beds are extra, which would have been ok, but I preferred separate beds). Beds were comfortable. Kitchenette was generally clean although exterior of fridge was a bit grungy. Breakfast, while appreciated, is somewhat less than other hotels offering free breakfasts. ESA provided some packaged muffins, granola bars, instand oatmeal, and apples/oranges. Not a great selection, but better than nothing. Close to fast food and a grocery store, which made having a kitchenette a bonus.

Is it a great hotel with tons of amenities? No, but for a lower priced hotel, it serves its purpose and does so well. I wouldn't pay full retail for one of the rooms, but if you can get a discount to below $45-50/night, it's a decent hotel at that price.

Room Tip: Believe it or not, I was just down the hall from the front desk on the first floor and it was quite...
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  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quebec City, Canada
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 10, 2013

We stayed one night at this hotel during a NFL trip to Buffalo.
We choosed this hotel because we wanted to stop for sleeping before arriving in Buffalo. This hotel is 1h from Buffalo and located near the I90 NY Thruway.
We booked this hotel from Priceline Express Deal at 50$.
The room looks like a student appartment, with an equiped kitchen (fridge-freeze, stove top, microwave, sink, pans, plates, ustensils, etc,), a table with 2 computer chairs, a recliner, a flat screen TV, A/C, one bed.
The room and the bathroom was clean.
The room was not soundproof, we heard the TV from the next room and we heard people walking over our heads.
We ran out of toilet paper, and there was no hairdryer in the room.
So I recommend this hotel for a cheap stay on the road.

Room Tip: Choose the top floor if you don't want to heard people walking over your head
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Rochester - Henrietta, responded to this review, September 24, 2013
I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know that you heard some noise throughout your stay and your thoughts on not having hairdryers in the rooms. We are sorry for this issue. We do offer hairdryers and toiletries for guest at our front desk. If you choose to stay with us in the future, you may request an upper level room prior to check-in to avoid some of the noise and we will try our best to accommodate your request. Still, we are happy to read that you were able to take advantage of our full-kitchen.

Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki, Finland
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed September 6, 2013

Stayed here for about a week during June.

First impression was disappointment; dark room, fluorescent (think of factory) lighting and brown carpeting and drapes to match the drab atmosphere -- certainly not impressing. Then I found some toenail clippings on the carpet which suggested somebody didn't spend enough time cleaning the room.

After getting over the initial upset and having staff clean the place again, it wasn't so bad. Kind of reminded me of the student apartment I used to live near R.I.T. , so it felt kind of like home after all. Even the somewhat noisy AC and fridge looked similar to the ones we had all those years ago.

Despite the room being next to the elevator, I never ever heard any noise from the corridor or neighbouring apartments so I guess the soundproofing was more than adequate. Sometimes I would even expect a visitor and not hear them until the knock on the door. Parking was also plenty enough and close to the entrances.

So with these mixed feelings I'll say this Extended Stay was a solid "average" in my books.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Rochester - Henrietta

Address: 700 Commons Way, Henrietta, NY 14623
Phone Number:
Location: United States > New York > Finger Lakes > Henrietta
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #13 of 16 Hotels in Henrietta
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Rochester - Henrietta 2.5*
Number of rooms: 127
Reservation Options:
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Also Known As:
Extended Stay Rochester
Extended Stay America Rochester
Rochester Extended Stay

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