We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Pleasantly surprised” 3 of 5 stars
Review of Extended Stay America - Rochester - Henrietta

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Extended Stay America - Rochester - Henrietta to your Saves list
Extended Stay America - Rochester - Henrietta
2.5 of 5 Hotel   |   700 Commons Way, Henrietta, NY 14623   |  
Hotel website
  |  
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Save up to 10% Today!
Ranked #13 of 16 Hotels in Henrietta
Buffalo, New York
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
13 helpful votes 13 helpful votes
“Pleasantly surprised”
3 of 5 stars Reviewed October 6, 2013

Having been very disappointed and dissatisfied with other hotels in this chain, I was not thrilled to have it assigned through a "name your own price" website. I was pleased to discover this particular ESA was quite clean and comfortable. Staff was friendly and helpful. Booking website did not get the info to the hotel, so there was a delay at check in. Clerk "upgraded" me to two separate twin beds (ESA's standard is one queen bed and separate beds are extra, which would have been ok, but I preferred separate beds). Beds were comfortable. Kitchenette was generally clean although exterior of fridge was a bit grungy. Breakfast, while appreciated, is somewhat less than other hotels offering free breakfasts. ESA provided some packaged muffins, granola bars, instand oatmeal, and apples/oranges. Not a great selection, but better than nothing. Close to fast food and a grocery store, which made having a kitchenette a bonus.

Is it a great hotel with tons of amenities? No, but for a lower priced hotel, it serves its purpose and does so well. I wouldn't pay full retail for one of the rooms, but if you can get a discount to below $45-50/night, it's a decent hotel at that price.

Room Tip: Believe it or not, I was just down the hall from the front desk on the first floor and it was quite...
See more room tips
  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

59 reviews from our community

Traveler rating
    15
    15
    12
    5
    12
See reviews for
22
6
5
14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Quebec City, Canada
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 10, 2013

We stayed one night at this hotel during a NFL trip to Buffalo.
We choosed this hotel because we wanted to stop for sleeping before arriving in Buffalo. This hotel is 1h from Buffalo and located near the I90 NY Thruway.
We booked this hotel from Priceline Express Deal at 50$.
The room looks like a student appartment, with an equiped kitchen (fridge-freeze, stove top, microwave, sink, pans, plates, ustensils, etc,), a table with 2 computer chairs, a recliner, a flat screen TV, A/C, one bed.
The room and the bathroom was clean.
The room was not soundproof, we heard the TV from the next room and we heard people walking over our heads.
We ran out of toilet paper, and there was no hairdryer in the room.
So I recommend this hotel for a cheap stay on the road.

Room Tip: Choose the top floor if you don't want to heard people walking over your head
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Rochester - Henrietta, responded to this review, September 24, 2013
I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know that you heard some noise throughout your stay and your thoughts on not having hairdryers in the rooms. We are sorry for this issue. We do offer hairdryers and toiletries for guest at our front desk. If you choose to stay with us in the future, you may request an upper level room prior to check-in to avoid some of the noise and we will try our best to accommodate your request. Still, we are happy to read that you were able to take advantage of our full-kitchen.

Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki, Finland
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed September 6, 2013

Stayed here for about a week during June.

First impression was disappointment; dark room, fluorescent (think of factory) lighting and brown carpeting and drapes to match the drab atmosphere -- certainly not impressing. Then I found some toenail clippings on the carpet which suggested somebody didn't spend enough time cleaning the room.

After getting over the initial upset and having staff clean the place again, it wasn't so bad. Kind of reminded me of the student apartment I used to live near R.I.T. , so it felt kind of like home after all. Even the somewhat noisy AC and fridge looked similar to the ones we had all those years ago.

Despite the room being next to the elevator, I never ever heard any noise from the corridor or neighbouring apartments so I guess the soundproofing was more than adequate. Sometimes I would even expect a visitor and not hear them until the knock on the door. Parking was also plenty enough and close to the entrances.

So with these mixed feelings I'll say this Extended Stay was a solid "average" in my books.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gurgaon, Haryana, India
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 5, 2013

We stayed there for a night. Rooms are okay and housekeeping is average. Initially when we checked in, they gave us a room which was not made up; Bed sheets and towels were dirty. Later they changed our room which was OK and manageable. They do complimentary simple grab and go breakfast (coffee, apple, bars, etc.) which is not so bad. Our room was equipped with mini kitchen. Front desk staff was really helpful. I would say overall this is not so bad considering our stay was only for a night.

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Limerick
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 3, 2013

We booked two rooms for personal visit over labor day holiday. 1st contact was with Carmen at the front desk who was super friendly, and accomodating. because our rooms were booked through Priceline.com, the rooms Carmen explained they were single bed rooms. One of our parties required a double bed room and Carmen made that happen. She was also outstanding throughout our stay, following up to make sure we were happy with the accommodations. The room were clean, comfortable and well maintained, and although room service is an extra charge the hotel makes it easy to exchange towels daily. Breakfast is a bit spartan, but overall a great stay and travel value!

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Rochester - Henrietta, responded to this review, September 9, 2013
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that Carmen was so courteous and accommodating during your stay and that the front desk made the exchange of towels a smooth transaction. I am happy to hear that your hotel room met your standards of comfort and cleanliness. Still, I am sorry to hear that our grab-and-go breakfast did meet your expectations; this is a fairly new program and we will keep your comments in mind for future updates.

Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Markham, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 27, 2013

Overall Not Bad, very good price from priceline express. The room was clean and good size for family stay. But, Please conside not good for family with baby. NO baby Crib will provide and the reception staffs not even try to help you to find one. Very simple " grap and go breakfast " ,
Just only have coffee , apple & bars , you can cook a nice and hot breakfast in your room, each room come with mini kitchen.

Room Tip: Higher floors will be better
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
1 review
5 of 5 stars Reviewed August 27, 2013

Room is clean and comfortable just like home.
House is beautiful.
Bathroom is very clearn.
I can cook by myself.
The "Tops" market is very close.
Very quiet in the night.
Guys in hotel are very friendly.
I would like come again next time.

Room Tip: The second floor is a good choice.
See more room tips
  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Extended Stay America - Rochester - Henrietta? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Extended Stay America - Rochester - Henrietta

Address: 700 Commons Way, Henrietta, NY 14623
Phone Number:
Location: United States > New York > Finger Lakes > Henrietta
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #13 of 16 Hotels in Henrietta
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Rochester - Henrietta 2.5*
Number of rooms: 127
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Extended Stay, Orbitz, Priceline, Expedia, Odigeo and Tingo so you can book your Extended Stay America - Rochester - Henrietta reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay Rochester
Extended Stay America Rochester
Rochester Extended Stay

Owners: What's your side of the story?

If you own or manage Extended Stay America - Rochester - Henrietta, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.