The specific room we had reserved was not ready when we arrived late afternoon/early evening. We were told initially that it was still being cleaned; just a few minutes later we were told the suite was ready. We found that the bed linens and towels had been changed; they were badly wrinkled (including the shower curtains), however, as if they had been crumpled in a dryer all day; the towels were sloppily folded and hung. The bathroom appeared to have been cleaned, but the wastebasket had not been emptied and the mirrors were smeared. Floors throughout had obviously not been vacuumed. Kitchen countertop and appliance surfaces were sticky and greasy. It was a poor call to rush the "cleaning"--we would have been more impressed had the rooms been properly prepared. It appears that standards for cleanliness and appearance, in general, at this inn should be higher. Otherwise, the suite was terrific--spacious, with a bathroom for each bedroom, and quiet; complimentary food was varied and abundant. Desk staff was accomodating.
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- Also Known As:
- Residence Inn Rochester Hotel Rochester
- Rochester Residence Inn