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“Clean place to stay when passing through” 4 of 5 stars
Review of Doubletree by Hilton Hotel Rochester

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Doubletree by Hilton Hotel Rochester
3.5 of 5 Hotel   |   1111 Jefferson Road, Henrietta, NY 14623   |  
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Ranked #9 of 16 Hotels in Henrietta
Central NJ, United States
1 review
“Clean place to stay when passing through”
4 of 5 stars Reviewed 3 weeks ago

Great stop when passing through. Clean well kept hotel with good amenities. Pool was a bit small and would have expected a hot tub for some relaxing time after a long drive. Only issue - double beds which can get cramped when you have 2 people to a bed.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie B, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review, 2 weeks ago
Dear Justin R,
Thank you for your nice comments about your stay with us! I am sorry that our double beds seemed a little on the smaller side. We do have rooms with King beds that do have sofa beds in them if that is something that might be more accommodating for your next visit! Thank you again for your feedback and we hope to see you again!
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405 reviews from our community

Traveler rating
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    84
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Guilford, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This hotel is located just off I-390, very easy to get to. The room was great, the bed very comfortable. The only thing I would say is don't eat breakfast at the hotel - it was expensive, and not worth the money. Food was okay, just not worth what we paid.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie B, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review, 2 weeks ago
Dear fw1957,
Thank you for choosing the DoubleTree by Hilton for your accommodations while in Rochester! We appreciate you taking the time to give us your feedback. If you are in the Rochester area stop by for a warm chocolate chip walnut cookie! Thank you again!
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Whitehall,Pa, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

All accomadations were first class,Double Tree Hotels are always above and beyond,service and staff are to be commended.I will be back .Hilton can beproud of this facility.It was service .service ,service.My compliments to the entire staff

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie B, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review, 2 weeks ago
Dear Vincent V,
Thank you for your comments! We appreciate you taking the time to let us know how we are doing. We hope that you will stop and see us again when you are in Rochester!
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Broadalbin, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Hotel is for the most part clean, but the bathrooms need more cleaning/updates. Additionally, it would be nice if the in-room Wi-Fi was free. Most other hotels I stay at offer free Wi-Fi in the room. Rooms were quiet enough, although you may want to request a room that does not have sliding doors that face the inside of the hotel (seems weird).

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review, 3 weeks ago
Brian A O,

Thanks Brian for your recent comments, yes it does seem a little odd that the sliding glass doors are facing the inside. Some of our weekend guests do find it very convenient. They like the fact that it over looks the poo It allows them to gather and still be close to their rooms without congregating in the hallways. We are also in the planning process of a five million dollar renovation which will feature many upgrades.
Please visit again soon and thank you again,

Bob
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atlanta, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 3 weeks ago

We arrived after a long travel at this hotel, we were welcome, pleasant staff member, very, nice and clean hotel, comfortable bedding, nice suite hotel with spacious room and privacy, great amenities, good breakfast.

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert T, Manager at Doubletree by Hilton Hotel Rochester, responded to this review, 3 weeks ago
Thanks you so much for your comments about your last visit, our team works very hard to make your stay an enjoyable one and we are so glad we succeeded.

Please come by and visit us again the next time you are in Rochester.

Thanks again and see you soon!
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Kewanee, Illinois
1 review
2 of 5 stars Reviewed 4 weeks ago

Stayed at the Double Tree in Henrietta, NY. All was fine except for the shuttle to the airport does not start in the mornings until 0700. I needed to be at the airport nlt 0600. The person at the desk did not say much, just looked up on a list the name of a taxi company, called the taxi company, and told me a taxi would be there in a few minutes. That's it. No sorry for the inconvenience, no mention of expected payment, nothing. So, the taxi arrived, I got in, and the driver stated it is a $20 taxi ride. I said okay, got to the airport, paid the taxi driver, and went on my way. I most likely will not be staying at the Double Tree in Henrietta, NY again. All other amenities and services were fine. Keep in mind, I had verified the night before that there was indeed a 24-hour airport shuttle service.

Room Tip: It appeared that all rooms are fine; I could hear sounds from the pool area, but it was not disruptf...
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  • Stayed August 2014, traveled solo
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie B, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review, 3 weeks ago
Dear AugMaxVanJr,
Thank you for choosing the DoubleTree by Hilton for your accommodations while visiting Rochester! I apologize that you were given the wrong information about our shuttle hours. They do run Monday through Friday 5:00AM-11:00PM and on Saturdays and Sundays 7:00AM-11:00PM. I gone over these times with my staff since your stay with us so that they are all aware of the correct times. We can make arrangements otherwise if we know in advance. I appreciate you letting me know about this incident. If there is anything else that I can help you with in the future please contact me at 585-475-1510 EXT: 160. Thank you again and we hope to see you the next time you are in Rochester!
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Rochester, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Enjoyed my experience very much!! The service was very nice - staff was kind and courteous. It was a cool weekend and we had to ask to have the air conditioning turned down in our conference room and in the bar area, as we were downright chilly, but they were happy to please us and we were fine after that. My favorite part was honestly the complimentary cookie... what a treat!

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie B, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review, 3 weeks ago
Dear Karen M,
Thank you for taking the time to give us your feedback! I am glad that you enjoyed your stay here at the DoubleTree by Hilton! We hope that you will stop in and see us the next time you are in town!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton Hotel Rochester

Address: 1111 Jefferson Road, Henrietta, NY 14623
Phone Number:
Location: United States > New York > Finger Lakes > Henrietta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Henrietta
#6 Family Hotel in Henrietta
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton Hotel Rochester 3.5*
Reservation Options:
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Also Known As:
Doubletree Rochester
Rochester Doubletree

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