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“It was a great hotel” 4 of 5 stars
Review of Doubletree by Hilton Hotel Rochester

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Doubletree by Hilton Hotel Rochester
3.5 of 5 Hotel   |   1111 Jefferson Road, Henrietta, NY 14623   |  
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Ranked #7 of 16 Hotels in Henrietta
Whitby
1 review
“It was a great hotel”
4 of 5 stars Reviewed July 24, 2014

Great hotel, but no free WIFI.... The location was great. There were restaurants, grocers' stores and shops. It was nice to get a warm cookie while waiting in line to check in. the pool was a little small but the soccer team had a great time in.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie B, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review, August 7, 2014
Dear Carla H.,
Thank you for choosing the DoubleTree by Hilton for your accommodations while visiting Rochester. We are so happy that you and your soccer team had a good time while staying at our hotel! Although the internet is not included in the rooms we do have complimentary wifi in our common areas of the hotel. However, we are re-discussing this policy for the future. We would love to see you again if you are in the Rochester area.

Thank you again,
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524 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
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English first
STONEY CREEK
2 reviews
3 of 5 stars Reviewed July 23, 2014

Our room was comfortable and clean. However, there are a few"little things" that irk me about this hotel and I would be hesitant to book there again. 1) lack of free wifi in the room. It's 2014. At the rate you charge, it should be. 2) The elevators are painfully slow or more are needed. Every time, the wait was longer than normal. 3) No complimentary coffee in the lobby. I like to go down and read early, and let my family sleep in a bit. It would be a nice touch. 4) the pool is too small and uninviting for adults. In that nice lobby, there should be a nicer. cleaner looking, larger pool. These are reasons I would likely look to book elsewhere given the choice. That being said, staff were very courteous and helpful. The cookies at check in are good too.

  • Stayed July 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert T, Manager at Doubletree by Hilton Hotel Rochester, responded to this review, August 7, 2014
Dear Bruno V.

We have to agree the little things mean so much and thank you for bringing some of you thoughts to us. You will be glad to know one change we have made since reviewing your observations is the coffee in the lobby. We are still working on some of the other issues and will keep everyone up to date as things may change. We are very excited to announce that we are in the design stage of a $5,000,000 renovation.

Thanks again for your comments that is the best way we can consistently move foward.
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CHENNAI, India
1 review
3 of 5 stars Reviewed July 20, 2014

Located in avery good central prime locality, the lobby and the entrance is awesome with all the glass roof and all. The food was great. Only thing is that our flight was delayed and reached the hotel at 4 am and were not received as expected, we were NOT even given a cookee for gods sake

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie B, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review, August 11, 2014
Dear Mr. Ranjith,
Thank you for choosing the DoubleTree by Hilton for your accommodations while visiting Rochester! We appreciate you taking the time to give us your feedback. I apologize that you did not receive a cookie at check-in. I would love to mail you a tin of our delicious cookies! Please contact me at (585) 475-1510 with your mailing address and I would be happy to get those mailed out to you. However if you are in Rochester in the near future please stop by and I can have them ready for you right away! Thank you again and I hope to hear from you!
Katie Blum
Front Office Manager
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Riverside, New Jersey
Level Contributor
85 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed July 19, 2014 via mobile

We were pushed here from an overbooked downtown hotel. This was a good push. Katy at the desk was the best help as there was a load of confusion. We ran across a full house of soccer kids. Somehow the hotel has good enough. Soundproofing that we could sleep. This many kids had a side effect, it slowed elevator service to to crawl. Parking is good. Lots of breakfast restaurants nearby - we found a dunkin donuts nearby. I would,stay here again.

Stayed July 2014, traveled as a couple
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Katie B, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review, August 11, 2014
Dear Peter S.,
Thank you for taking the time to give us your feedback about your recent stay with us! If you are in the Rochester area again please stop by and see us!
Thank you again!
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Beamsville, ON
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed July 18, 2014

The rooms are just average. The biggest problem is paying for wifi for each device in room - $10 per device per day. That's crazy!!!

No breakfast included. Hotel smells of the pool.

Lobby is nice and the restaurant looks good.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie B, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review, August 11, 2014
Dear drmbell,
Thank you for choosing the DoubleTree by Hilton for your accommodations while you were in Rochester! We appreciate you taking the time to give us your feedback. If you are in the Rochester area again please let me know and I would be happy to include the internet for you! We are also getting ready to go through a renovation to upgrade all of our room and our common space. We would love for you to stop in and see how our progress is coming!
Thank you again!
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Potsdam
1 review
4 of 5 stars Reviewed July 17, 2014

Stay here every time we visit family in Rochester. Clean, comfortable and easy access to lots of shopping and eateries. The pool is nice as is the bar area near the lobby with a large atrium. Haven't eaten in the hotel so I can't say how the food is.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie B, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review, August 11, 2014
Dear Peg B,
Thank you for choosing the DoubleTree by Hilton for your accommodations while visiting Rochester. We also appreciate you taking the time to give us your feedback. When you are in the Rochester area again please stop by to say hello and have a warm cookie!
Thank you again!
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Level Contributor
2 reviews
4 of 5 stars Reviewed July 17, 2014

Great location and the rooms are clean and very nice. You have to pay for wi-fi in the rooms (per device) and we did not have a fridge in the room. We had to pay $10.00 per night for one. Breakfast buffet was great but pricey. Some of the wait staff very inattentive but talking to co-workers instead of paying attention to the patrons.

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie B, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review, August 11, 2014
Dear Carol Z,
Thank you for choosing the DoubleTree by Hilton for your accommodations while visiting Rochester! It is our policy that we charge for internet and for having a fridge in your room. However please let me know when you are in the Rochester area again and I would be happy to include these amenities for you. I will be addressing the issue with our staff in the restaurant and appreciate you bringing this to my attention. If there is any other feedback that you feel would be helpful please let me know!
Thank you again,
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Prices are for 1 room, 2 adults
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Additional Information about Doubletree by Hilton Hotel Rochester

Address: 1111 Jefferson Road, Henrietta, NY 14623
Phone Number:
Location: United States > New York > Finger Lakes > Henrietta
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Henrietta
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton Hotel Rochester 3.5*
Number of rooms: 249
Reservation Options:
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Also Known As:
Doubletree Rochester
Rochester Doubletree

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