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“OKay for a quick stay” 3 of 5 stars
Review of Doubletree by Hilton Hotel Rochester

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Doubletree by Hilton Hotel Rochester
3.5 of 5 Hotel   |   1111 Jefferson Road, Henrietta, NY 14623   |  
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Ranked #9 of 16 hotels in Henrietta
Albany, NY
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“OKay for a quick stay”
3 of 5 stars Reviewed December 21, 2012

We spent a night here on the way to Niagara Falls. Check in was quick and easy and the room was nice and clean. Love the cookies! The beds are doubles though, not Queen which was not comfortable for 2 adults with 2 kids. On top of the bed size, it sounded like drag racing down the street all night long, very little sound proofing and the hotel is at the intersection of 2 busy streets. We got no sleep. The kids slept fine. We chose a non atrium room thinking the atrium would be loud with the pool and being a large open space but maybe it would have been more quiet than an outside room.

We did enjoy the food at the restaurant/bar in the atrium which was the only food option and the kids enjoyed the pool which was nice for something to do to kill some time before bed.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gregory L, Director of Sales at Doubletree by Hilton Hotel Rochester, responded to this review, December 28, 2012
Happy New Year!

Thank you for staying with us and leaving feedback on your visit. We are glad to hear you found our location convenient and that you enjoyed our warm cookies at check-in. We are sorry for the noise disturbance you encountered from local traffic and we will work with our facilities team to see what might be done to prevent this issue in the future. We hope to have another opportunity to show you the quality service and stay you deserve, should you return to the Rochester area.

Safe Travels!
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364 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Rochester, New York
Top Contributor
91 reviews 91 reviews
46 hotel reviews
Reviews in 31 cities Reviews in 31 cities
109 helpful votes 109 helpful votes
2 of 5 stars Reviewed December 18, 2012

Friend stayed for one night while visiting from out of town. Check-in was prompt and friendly. Room was ok except for slight odor - not sure what it exactly was. My friend did not feel safe in large dimly lit parking lot. Teens asked if we could get them a room and they would pay us cash - clearly to drink beer. Someone tried to crash the room door at 4:30 in the morning. No sign of security anywhere, decided not to raise either issue when checking out as by then too late. Would recommend staying elsewhere despite convenient location to the interstates

  • Stayed November 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gregory L, Director of Sales at Doubletree by Hilton Hotel Rochester, responded to this review, December 21, 2012
Thank you for posting your feedback and please extend our sincere apologies for any discomfort your friend experienced.

Please note that Hotel guests can call our CARE LINE at extension 51 for assistance any time of the day or night. Our staff is happy to provide escorts to the parking lot or your guest room upon request.

We ask that all guests inform us of any opportunity, as soon as possible, so our staff can do everything possible to make their stay exceptional.

Thank you for your time, safe travels!
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Winchester, Massachusetts
1 review
2 of 5 stars Reviewed December 13, 2012

Great location. Looks great on the surface. Had a poor experience. Bedding is not cleaned every day. Internet access was terrible - Out for 12 hours. Pepsi machines are not filled with soda on each floor. Magnetic keys stopped working to access my room. This place is very disappointing.
Limitied free newspapers. Just an overall bad experience.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gregory L, Director of Sales at Doubletree by Hilton Hotel Rochester, responded to this review, December 16, 2012
Dear M,

Thank you for taking the time to provide feedback to our Hotel. Please note that our staff is anxious to hear from you while you are here, on site, to ensure that you have a great stay.

In an effort to conserve we do only change guest bedding every third day. You are always welcome to request your sheets be changed on a daily basis.

I am pleased to report that we now have AT&T wireless internet in the Hotel.

With AT&T our guests can now access the USA Today complimentary from their personal computers. We also have newspapers available at our front desk and in the restaurant.

Again, please feel free to communicate any opportunities that you may have and our staff will make every effort to make your stay exceptional.

Safe Travels!
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Youngstown, Ohio
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 28, 2012

This is a nice hotel, with updated rooms. I also enjoy the treatment of HHonors members, after many years of Hampton-Inn only hotels.And yes, I am sucker for a warm cookie.
The pros of this hotel: best location for anyone visiting the University of Rochester and RIT, updated rooms, extremely large parking lot (if you can't find parking something is wrong), location is near suburban-shopping/food and highways, on-location restaurant.

The normal hotel complaints: the rooms are a bit bright. The hotel is designed with the rooms having a rather large glass window facing the hallway on the lower levels, which I found to allow for additional light and sound. The restaurant is nice, however, there are not many health-oriented options for lunch or vegetarian. I'm certain the menu isn't all bad, but I am quite picky.

Overall, it is a very nice place that I am certain I will frequent.

Room Tip: If you have Hilton Honor status, be certain to let the desk know!
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gregory L, Director of Sales at Doubletree by Hilton Hotel Rochester, responded to this review, November 30, 2012
Hello, Thank you very much for your kind words. We appreciate your feedback.

As a frequent guest- never be afraid to ask to modify a specific menu item to meet your needs. Our chef will be happy to accommodate special requests.

We look forward to seeing you again soon Roseanne Roseannadanna!

Safe Travels!
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Manlius, New York
Top Contributor
80 reviews 80 reviews
58 hotel reviews
Reviews in 57 cities Reviews in 57 cities
146 helpful votes 146 helpful votes
4 of 5 stars Reviewed November 23, 2012

This is a very nice property in a good location. A few miles from downtown but right off of the freeway. The property feels new or newly redone. Nice lobby and atmosphere. Would stay here again. Free parking. Seemed like mostly a business crowd.

  • Stayed December 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gregory L, Director of Sales at Doubletree by Hilton Hotel Rochester, responded to this review, November 27, 2012
Cobi,

Thank you very much for taking the time to review our Hotel. We appreciate your comments and look forward to seeing you again soon.

Safe Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 16, 2012 via mobile

Our one night stay Doubletree Rochester was slightly above average. We got a great rate with a wedding block (109) and the grounds were clean. Rooms satisfactory, nothing spectacular. Pool and fitness center a nice perk. Only complaint was the noise! Very loud hotel guests overnight, but the hotel is kit to blame for this. Probably guests from the wedding we attended anyway! ;)

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gregory L, Director of Sales at Doubletree by Hilton Hotel Rochester, responded to this review, November 27, 2012
Thank you for taking the time to review our Hotel. We appreciate your feedback.

Hope to see you again for another warm DoubleTree Cookie.

Safe Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Top Contributor
93 reviews 93 reviews
27 hotel reviews
Reviews in 48 cities Reviews in 48 cities
353 helpful votes 353 helpful votes
4 of 5 stars Reviewed November 14, 2012

I’ve been coming to this Doubletree for several years for work and always enjoy the location and rooms. The staff is very helpful and responsive when needed. I haven’t had time to visit the pool but the exercise room located behind the bar and has a nice assortment of workout equipment. I love the atrium style of this hotel and haven’t experienced any of the noise problems I’ve seen in other reviews. I always ask for an exterior room so I’m not exposed to any noise that you could possibly deal with on the interior rooms. Although an older hotel, the rooms are always very clean and the beds are comfortable.

Room Tip: If noise is a concern,ask for an exterior room.
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Doubletree by Hilton Hotel Rochester

Address: 1111 Jefferson Road, Henrietta, NY 14623
Phone Number:
Location: United States > New York > Finger Lakes > Henrietta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Henrietta
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton Hotel Rochester 3.5*
Reservation Options:
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Also Known As:
Doubletree Rochester
Rochester Doubletree

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