I expected a nice hotel from DoubleTree and Hilton and I was sorely disappointed! The lobby is nice but my room was simply awful!! The carpet was filthy and the entire room was old and rather dilapidated. The furniture was cheap, stained, and out of date. I had asked in advance for a refrigerator (which I had assumed would be standard) and it was not in the room. When I called to request one, I was told it would be an extra $10/day. When he brought it, it was dented and stained. I told the front desk that the carpet was filthy and they promised to check it, but when I returned to the room, nothing had changed and there was no message or anything. The A/C was very loud and would not turn off. If it hadn't been at the end of a long week, I would have checked out and gone anywhere else! I will never return nor will I will have any of my staff return here!
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- Also Known As:
- Doubletree Rochester
- Rochester Doubletree